OANDA usa cookies para tornar nossos sites fáceis de usar e personalizados para nossos visitantes. Os cookies não podem ser usados para identificá-lo pessoalmente. Ao visitar o nosso site, você concorda com o uso do OANDA8217s de cookies de acordo com nossa Política de Privacidade. Para bloquear, excluir ou gerenciar cookies, visite o site aboutcookies. org. Restringir cookies impedirá que você se beneficie de algumas das funcionalidades do nosso site. Brunei Dollar O Sultanato da moeda oficial do Brunei8217s é o Dólar de Brunei (BND). O símbolo usado para o dólar é para distingui-lo de outras moedas do dólar o símbolo B é usado. O dólar é dividido em 100 denominações de centavo. A Autoridade Monetária de Cingapura gerencia o dólar de Brunei, bem como o dólar de Cingapura. Embora Brunei seja pequeno tem uma economia rica. A inflação no Brunei é actualmente estimada em 1,2. Brunei é principalmente indústria-baseado e as contas da indústria para 74 do GDP total. As principais indústrias do Brunei são a refinação de petróleo, gás natural, construção e petróleo. O desemprego é estimado em 3,7. O Brunei possui uma fazenda de gado na Austrália que é a principal fonte de carne para Brunei. Importar produtos são principalmente relacionados com alimentos no entanto, o país está olhando para diversificar a agricultura e indústrias de pesca para fornecer mais de seus próprios alimentos. O Straights Dollar foi usado por Brunei no início do século 20, bem como o British Borneo Dollar eo Dólar Malaio. Em 1967, o Brunei começou a emitir sua própria moeda. O dólar britânico de Bornéu foi substituído pelo dólar de Brunei. Em 1972, a segunda edição de notas de dólar foi emitida. Até 1973, o Dólar de Brunei eo Dólar de Cingapura eram trocáveis com o Ringgit malaio. O Conselho Monetário de Cingapura ainda permite a troca dessas moedas. Em 1989, foi introduzida a série de notas de pós-independência. De 1996 a 2000, foram circuladas séries de polímero e de papel. Em 2004, foram lançadas novas notas de polímero. Em 2011, a série de polímeros foi reintroduzida: 1 azul, 5 verde e 10 notas vermelhas. Símbolos e Nomes: 1, 5, 10, 50, 100, 20, 25, 500, 1,000, 10,000 Moedas: 1, 5, 10, 20, 50 cêntimos Países Usando Esta Moeda Moedas Pegged To BND. BND É Pegged Para: Encontrar Outras Moedas 169 1996 - 2016 OANDA Corporation. Todos os direitos reservados. OANDA, fxTrade e OANDAs fx família de marcas são de propriedade da OANDA Corporation. Todas as outras marcas registradas que aparecem neste site são de propriedade de seus respectivos proprietários. A negociação com alavancagem em contratos de moeda estrangeira ou outros produtos fora de câmbio sobre a margem carrega um alto nível de risco e pode não ser adequado para todos. Recomendamos que você considere cuidadosamente se a negociação é apropriada para você à luz de suas circunstâncias pessoais. Você pode perder mais do que você investir. 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No 200704926K) detém uma Licença de Serviços de Mercados de Capitais emitida pela Autoridade Monetária de Singapura e também é licenciada pela International Enterprise Singapore. A OANDA Australia Pty Ltd 160 é regulada pela Comissão Australiana de Valores Mobiliários e Investimentos ASIC (ABN 26 152 088 349, AFSL N ° 412981) e é o emitente dos produtos e / ou serviços deste site. É importante que considere o Guia de Serviços Financeiros (FSG) atual. Declaração de Divulgação de Produto (PDS). Termos da Conta e quaisquer outros documentos relevantes da OANDA antes de tomar quaisquer decisões de investimento financeiro. Estes documentos podem ser encontrados aqui. OANDA Japan Co. Ltd. Primeiro Diretor de Negócios de Instrumentos Financeiros do Tipo I do Departamento Financeiro Local de Kanto No. 2137 Subsecretário número 1571. A negociação de FX e / ou CFDs na margem é de alto risco e não é adequada para todos. Perdas podem exceder o investimento. Agora, você pode ganhar dinheiro online com Forex trading no mercado global de negociação Forex que é o mundo maior, mais rentável, mais poderoso e mais persistente mercado de negociação. Para aqueles que ainda não o conhecem, FOREX é uma abreviação para FOReign EXchange ou câmbio de moeda estrangeira. Câmbio é a compra ou venda de uma moeda contra a venda ou compra de outra moeda. O mercado FOREX é o mercado interbancário global onde todas as moedas são negociadas. BruneiForex irá ajudá-lo a se tornar um dos principais comerciantes de Forex com as nossas informações básicas sobre o comércio de forex, além de outros artigos forex, ferramentas forex, melhores livros forex no mercado, mais recente notícias de câmbio forex. Além disso, vamos fornecer-lhe os melhores sistemas de negociação forex e corretores forex que são sensíveis às suas necessidades individuais como um comerciante forex. Foreign Exchange (ForEex) negociação é simplesmente a troca de uma moeda para outra - Cada Forex comércio pode teoricamente ser visto como um spread de negociação onde comprar uma moeda você deve vender outro. A convenção determina que as moedas são medidas em unidades por 1 USD. Por exemplo, 1 USD vale aproximadamente 125 JPY (Yen japonês) ou 1 USD vale aproximadamente 1.5000 CHF (francos suíços). Como resultado, quando USD / JPY aprecia em valor, é o USD que apreciou em valor relativo ao JPY e não vice-versa. Posição-sábio, para possuir ou ser USDJPY longo significa que você é longo os USD e simultaneamente short o JPY. O USD, portanto, é a moeda de lançamento padrão. Sobre o mercado de câmbio O mercado de câmbio, também conhecido como o mercado Forex ou FX, é o maior mercado financeiro do mundo, com um volume de negócios médio diário de mais de US1 trilhões - 30 vezes maior do que o volume combinado de todos os EUA mercados acionários. Câmbio é a compra simultânea de uma moeda ea venda de outra moeda. Existem duas razões para comprar e vender moedas. Cerca de 5 do volume de negócios diário é de empresas e governos que compram ou vendem produtos e serviços em um país estrangeiro ou devem converter os lucros feitos em moedas estrangeiras em sua moeda nacional. O outro 95 está negociando para o lucro, ou a especulação. Para os especuladores, as melhores oportunidades de negociação são com as moedas mais negociadas (e, portanto, mais líquidas), chamadas de Majors. Hoje, mais de 85 de todas as transações diárias envolvem a negociação das Majors, que incluem o dólar americano, iene japonês, euro, libra esterlina, franco suíço, dólar canadense e dólar australiano. Um verdadeiro mercado de 24 horas, Forex trading começa cada dia em Sydney, e se move em todo o mundo como o dia de negócios começa em cada centro financeiro, primeiro a Tóquio, Londres e Nova York. Ao contrário de qualquer outro mercado financeiro, os investidores podem responder às flutuações cambiais causadas por eventos econômicos, sociais e políticos no momento em que ocorrem - dia ou noite. O mercado de FX é considerado um mercado de balcão (OTC) ou interbancário, devido ao fato de que as transações são realizadas entre duas contrapartes por telefone ou por meio de uma rede eletrônica. Forex Trading não é centralizado em uma troca, como com os mercados de ações e futuros. O mercado de câmbio não é um mercado no sentido tradicional. Não há um local centralizado para negociação, pois há em futuros ou ações. A negociação ocorre por telefone e em terminais de computadores em milhares de locais em todo o mundo. Foreign Exchange é também o maior e mais profundo mercado mundial. O volume de negócios diário do mercado disparou de aproximadamente 5 bilhões de dólares em 1977 para um impressionante 1,5 trilhões de dólares hoje ainda mais em um dia ativo. A maior parte das atividades de câmbio consiste no negócio spot entre o dólar americano e as seis principais moedas (ienes japoneses, euro, libra esterlina, franco suíço, dólar canadense e dólar australiano). O mercado FOREX é tão grande e controlado por tantos participantes que Nenhum jogador, incluindo os governos, pode controlar diretamente a direção do mercado, razão pela qual o mercado FOREX é o mercado mais excitante do mundo. Bancos centrais, bancos privados, corporações internacionais, gerentes de dinheiro e especuladores todos negociam em FOREX trading. Benefícios do Trading Spot FX LIQUIDEZ: Os investidores FOREX nunca têm que se preocupar em ficar preso em uma posição devido à falta de interesse do mercado. Neste mercado US1,5 trilhões de dólares por dia, os principais bancos internacionais estão sempre dispostos a fornecer tanto um lance (compra) e pedir (venda) preço. A liquidez é uma poderosa atração para qualquer investidor, pois sugere a liberdade de abrir ou fechar uma posição à vontade. Como o mercado é altamente líquido, a maioria dos negócios pode ser executada a um preço de mercado único. Isso evita o problema de derrapagem encontrado em futuros e outros instrumentos negociados em bolsa, onde apenas quantidades limitadas podem ser negociadas ao mesmo tempo a um determinado preço. As seis principais moedas (JPY, EUR, CHF, GBP, CAD AUD) são geralmente consideradas as mais líquidas. Alavancagem: Os investidores estrangeiros têm permissão para negociar moedas estrangeiras em uma base altamente alavancada - até 100 vezes seu investimento com alguns corretores. Um investimento de US 10.000 permitiria a um comércio de até US 1.000.000 valor de qualquer moeda particular. HORAS: Uma atração substancial para os participantes no mercado FOREX é que ele está aberto 24 horas por dia. Um indivíduo pode reagir à notícia quando quebra, em vez de esperar pelo sino de abertura quando todo mundo tem a mesma informação, como é o caso em muitos mercados. Isso pode permitir que os participantes do mercado tomem posições antes que uma importante peça de informação seja inteiramente fatorada na taxa de câmbio. Alta liquidez e 24 horas de negociação permitem que os participantes do mercado para sair ou abrir uma nova posição, independentemente da hora. FLEXIBILIDADE DE TAMANHO: Os investidores de FOREX têm maior flexibilidade em relação à sua quantidade de comércio desejada. Com a maioria dos corretores FOREX você pode negociar QUALQUER QUANTIA DESEJADA mais de 25.000 USD, especificamente adaptados às suas necessidades ou tolerância ao risco. A flexibilidade de tamanho ou quantidade pode ser especialmente útil para os tesoureiros corporativos que precisam proteger um fluxo de caixa futuro ou gerentes de carteira que precisam proteger a exposição de capital estrangeiro. FLEXIBILIDADE DE LIQUIDAÇÃO: Este conceito, um corolário do ponto 4, permite-lhe negociar para várias datas de liquidação ou vencimentos até um ano mais, permitindo-lhe adaptar os seus negócios ou hedges às suas necessidades específicas. Esta característica da negociação FOREX difere de futuros onde datas de liquidação são relegados para 4 expirações por ano, e também pode ser bastante útil para tesoureiros corporativos e gestores de carteira. NUNCA UM MERCADO DO URSO: Uma outra vantagem do mercado de FOREX é que não há nenhum mercado de urso, per se. As moedas são negociadas em pares, por exemplo, dólar dos EUA versus ienes ou dólar dos EUA versus franco suíço. Cada posição envolve a venda de uma moeda ea compra de outra. Se alguém acredita que o franco suíço vai apreciar contra o dólar, pode-se vender dólares e comprar francos suíços. Ou se alguém tem a crença oposta, pode-se comprar dólares por francos suíços. O potencial de lucro existe enquanto houver movimento na taxa de câmbio ou no preço. Um lado do par está ganhando sempre, e desde que o investidor escolhe o lado direito, um potencial para o lucro SEMPRE existe. LIVRE E JUSTO FLUXO DE INFORMAÇÃO: Nunca aviso no mercado de ações que um determinado estoque é de repente para baixo 5 ou mais, mas você não tem absolutamente nenhuma idéia o que causou um pico tão rápido Normalmente, não é até a manhã seguinte, quando você lê-lo no jornal Que você descobre que as previsões de ganhos foram revisadas para baixo ou que um membro de uma determinada empresa renunciou ou que alguma outra informação influente foi divulgada que você não estava ciente de. Imagine quanto dinheiro você poderia ter guardado se tivesse conhecido esta informação vital ao mesmo tempo que todos os outros iniciados no mercado. - Ou o quanto você poderia até ter ganho em lucro, agindo em tempo hábil Imagine um mercado onde há pouca ou nenhuma informação privilegiada e todas as notícias pertinentes, movendo o mercado é lançado publicamente para todos no mundo ao mesmo tempo Bem-vindo ao Mercado cambial. Cash FX vs futuros de moeda Como um investidor é importante para você entender as diferenças entre dinheiro FOREX e futuros de moeda. Em futuros de moeda, o tamanho do contrato é predeterminado. Com FOREX (SPOT FX), você pode trocar qualquer quantidade desejada normalmente acima de 100.000 USD O mercado de futuros fecha no final do dia útil (semelhante ao mercado de ações) Se dados importantes são liberados no exterior enquanto os mercados de futuros dos EUA é fechado, Nos próximos dias a abertura pode sustentar grandes lacunas com potencial para grandes perdas se a direção do movimento for contra sua posição. O mercado de FOREX do ponto funciona continuamente em uma base de 24 horas de 7:00 da manhã de Nova Zelândia segunda-feira da manhã a 5:00 da noite da noite de New York do tempo de sexta-feira. Os negociantes em cada grande centro de negociação de FX (Sydney, Tóquio, Hong Kong / Singapura, Londres, Genebra e Nova York / Toronto) asseguram uma transição suave à medida que a liquidez migra de um fuso horário para outro. Além disso, o câmbio de futuros de divisas em moeda estrangeira denominada em moeda única, enquanto que no FOREX spot, um investidor pode negociar em divisas, ou nos montantes mais convencionalmente cotados USD. O poço de futuros de moeda, mesmo durante as horas regulares de IMM (mercado monetário internacional) sofre de pausas esporádicas em liquidez e lacunas de preços constantes. O mercado spot FOREX oferece liquidez constante e profundidade de mercado muito mais consistente do que Futuros. Com os futuros do IMM um é limitado nos pares de moeda que pode negociar - a maioria de futuros da moeda corrente são negociados somente contra o USD - com forex do ponto, (como com comerciante de MoneyTec) pode negociar moedas correntes contra USD ou contra um em uma cruz Base também - ex: EURJPY, GBPJPY, CHFJPY, EURGBP e AUDNZD. Quem são Forex Market Participants Bancos O mercado interbancário atende tanto a maioria do volume de negócios comercial, bem como enormes quantidades de negociação especulativa a cada dia. Não é incomum para um grande banco para o comércio de bilhões de dólares em uma base diária. Parte dessa atividade de negociação é realizada em nome de clientes, mas uma grande quantidade de negociação também é realizada por mesas proprietárias, onde os negociantes estão negociando para fazer os lucros do banco. O mercado interbancário tornou-se cada vez mais competitivo nos últimos dois anos e o estatuto de divino dos principais comerciantes de divisas sofreu como os caras de equidade estão de volta no comando novamente. Uma grande parte dos bancos negociando uns com os outros está ocorrendo em sistemas de brooking eletrônicos que afetaram negativamente os tradicionais corretores de câmbio. Interbank Brokers Até recentemente, os corretores de câmbio estavam fazendo grandes quantidades de negócios, facilitando o comércio interbancário e combinando contrapartes anônimas para taxas comparativamente pequenas. Hoje, no entanto, muito deste negócio está se movendo para sistemas eletrônicos mais eficientes que estão funcionando como um circuito fechado para os bancos apenas. Ainda assim, a caixa do corretor que fornece a oportunidade de ouvir sobre o comércio interbancário em curso é visto na maioria das salas de negociação, mas o volume de negócios é visivelmente menor do que apenas um ano ou dois atrás. Corretores de clientes Para muitos clientes comerciais e particulares, há uma necessidade de receber serviços especializados de câmbio. Há uma quantidade razoável de não-bancos oferecendo serviços de negociação, análise e aconselhamento estratégico para esses clientes. Muitos bancos não realizam negociações para clientes privados e não têm os recursos ou a inclinação necessários para apoiar adequadamente clientes comerciais de médio porte. Os serviços de tais corretores são mais semelhantes em natureza a outros corretores de investimento e normalmente fornecem uma abordagem orientada a serviços para seus clientes. Investidores e especuladores Como em todos os outros mercados eficientes, o especulador desempenha um papel importante assumindo os riscos que os participantes comerciais não desejam ser expostos. Os limites da especulação não são claros, no entanto, como muitos dos participantes acima mencionados também têm interesses especulativos, mesmo alguns dos bancos centrais. Os mercados de câmbio são populares com os investidores devido à grande quantidade de alavancagem que pode ser obtida ea facilidade com que as posições podem ser inseridos e saiu 24 horas por dia. Negociação em uma moeda pode ser a maneira mais pura de ter uma visão de uma expectativa global do mercado local, muito mais simples do que investir em mercados de ações emergentes ilíquidos. Tirar proveito dos diferenciais de taxa de juros é outra estratégia popular que pode ser eficientemente realizada em um mercado com alta alavancagem. Empresas comerciais A exposição das empresas comerciais internacionais de comércio é a espinha dorsal dos mercados de câmbio. Proteção contra movimentos desfavoráveis é uma razão importante por que esses mercados estão em existência, embora às vezes parece ser uma situação de galinha e ovo - que veio em primeiro lugar e que produz as outras empresas comerciais muitas vezes comércio em tamanhos que são insignificantes para movimentos de mercado de curto prazo, No entanto, como os principais mercados de moeda pode facilmente absorver centenas de milhões de dólares sem qualquer grande impacto. Mas também é claro que um dos fatores decisivos que determinam a direção de longo prazo de uma taxa de câmbio é o fluxo comercial global. Algumas empresas multinacionais podem ter um impacto imprevisível quando posições muito grandes são cobertas, no entanto, devido a exposições que não são comumente conhecidas pela maioria dos participantes do mercado. Bancos Centrais Os bancos centrais nacionais desempenham um papel importante nos mercados de câmbio. Em última análise, os bancos centrais procuram controlar a oferta de moeda e muitas vezes têm taxas oficiais ou não oficiais para as suas moedas. Como muitos bancos centrais possuem reservas cambiais muito substanciais, o poder de intervenção é significativo. Entre as responsabilidades mais importantes de um banco central está a restauração de um mercado ordenado em tempos de volatilidade excessiva da taxa de câmbio eo controle do impacto inflacionário de uma moeda enfraquecendo. Freqüentemente, a mera expectativa de intervenção do banco central é suficiente para estabilizar uma moeda, mas, em caso de intervenção agressiva, o impacto real no equilíbrio oferta / demanda de curto prazo pode levar a movimentos desejados nas taxas de câmbio. No entanto, nem sempre é possível que um banco central atinja seus objetivos. Se os participantes do mercado realmente querem assumir um banco central, os recursos combinados do mercado pode facilmente sobrecarregar qualquer banco central. Vários cenários dessa natureza foram observados no colapso do MTC de 1992-93 e, nos tempos mais recentes, no Sudeste Asiático. Fundos de Hedge Fundos de Hedge ganharam uma reputação para a especulação de moeda agressiva nos últimos anos. Não há dúvida de que com a crescente quantidade de dinheiro que alguns destes veículos de investimento têm sob gestão, o tamanho ea liquidez dos mercados de câmbio é muito atraente. A alavancagem disponível nestes mercado permite que esse fundo para especular com dezenas de bilhões de cada vez eo instinto do rebanho que é muito aparente nos círculos fundo de hedge significa que ficar Soros e amigos em suas costas é menos do que agradável para uma moeda fraca e economia. No entanto, é improvável que tais investimentos sejam bem sucedidos se a estratégia de investimento subjacente não for sólida e, por conseguinte, é alegado que os fundos de cobertura efectivamente realizam um serviço benéfico explorando e expondo insuficiências financeiras insustentáveis, forçando o realinhamento a níveis mais realistas. O que influencia o mercado Os principais fatores que influenciam as taxas de câmbio são o saldo dos pagamentos internacionais de bens e serviços, o estado da economia, os desenvolvimentos políticos, bem como vários outros fatores psicológicos. Além disso, forças econômicas fundamentais, como inflação e taxas de juros, irão influenciar constantemente os preços das moedas. Além disso, os bancos centrais às vezes participam do mercado FOREX comprando somas extremamente grandes de uma moeda para outra - isso é referido como intervenção do Banco Central. Os bancos centrais também podem influenciar os preços cambiais mudando sua taxa de juros de curto prazo para torná-la relativamente mais ou menos atraente para os estrangeiros. Qualquer uma dessas condições econômicas de base ampla pode causar bruscas e dramáticas oscilações de preços de moeda. Os movimentos mais rápidos, no entanto, ocorrem geralmente quando a informação é liberada que é inesperada pelo mercado em geral. Este é um conceito chave porque o que impulsiona o mercado de moeda corrente em muitos casos é a antecipação de uma condição econômica melhor que a circunstância própria. Atividades por gestores de moeda profissional, geralmente em nome de um pool de fundos, também se tornaram um fator de movimento do mercado. Enquanto os gerentes profissionais podem se comportar de forma independente e ver o mercado a partir de uma perspectiva única, a maioria, se não todos, estão pelo menos cientes dos pontos de gráfico técnico importante em cada moeda principal. À medida que o mercado se aproxima de grandes níveis de suporte ou resistência, a ação de preços torna-se mais tecnicamente orientada e as reações de muitos gerentes são freqüentemente previsíveis e semelhantes. Estes períodos de mercado também podem resultar em bruscas e dramáticas oscilações de preços. Os comerciantes tomam decisões sobre os fatores técnicos e os fundamentos econômicos. Traders técnicos usam gráficos para identificar oportunidades de negociação enquanto fundamentalistas prever movimentos em taxas de câmbio através da interpretação de uma grande variedade de dados, que vão desde notícias de última hora a relatórios econômicos. A história do comércio FOREX Muitos séculos atrás, o valor dos bens foram expressos em termos de outros bens. Esse tipo de economia baseava-se no sistema de troca entre indivíduos. As limitações óbvias desse sistema encorajavam o estabelecimento de meios de troca mais geralmente aceitos. Era importante que fosse estabelecida uma base comum de valor. Em algumas economias, itens como os dentes, as penas até as pedras serviam para isso, mas logo vários metais, em particular ouro e prata, se estabeleceram como um meio de pagamento aceito, bem como um armazenamento confiável de valor. As moedas foram inicialmente cunhadas do metal preferido e em regimes políticos estáveis, a introdução de uma forma de papel de I. O.U. governamental. Durante a Idade Média também ganhou aceitação. Este tipo de I. O.U. Foi introduzido com mais sucesso através da força do que através da persuasão e é agora a base de hoje moedas modernas. Antes da primeira guerra mundial, a maioria dos bancos centrais apoiava suas moedas com convertibilidade em ouro. O dinheiro de papel podia sempre ser trocado pelo ouro. No entanto, para este tipo de troca de ouro, não houve necessariamente uma necessidade de bancos Centrals para a cobertura total das reservas de moeda dos governos. Isso não ocorreu muito frequentemente, no entanto, quando uma mentalidade de grupo promoveu essa desastrosa noção de conversão de volta ao ouro em massa, o pânico resultou no chamado Run on banks A combinação de uma maior oferta de papel-moeda sem o ouro para cobrir levou a devastador Inflação e instabilidade política resultante. A fim de proteger os interesses nacionais locais, foram introduzidos controlos cambiais acrescidos para evitar que as forças do mercado punissem a irresponsabilidade monetária. Perto do fim de WWII, o acordo de Bretton Woods foi alcançado na iniciativa dos EUA em julho 1944. A conferência realizada em Bretton Woods, New Hampshire rejeitou a sugestão de John Maynard Keynes para uma moeda de reserva nova do mundo em favor de um sistema construído no Dólar americano. Instituições internacionais como o FMI, o Banco Mundial eo GATT foram criadas no mesmo período em que os vencedores emergentes da Segunda Guerra Mundial procuraram uma maneira de evitar as crises monetárias desestabilizadoras que levaram à guerra. O acordo de Bretton Woods resultou em um sistema de taxas de câmbio fixas que restabeleceu o padrão ouro em parte, fixando o dólar em 35,00 por onça de ouro e fixando as outras principais moedas para o dólar, inicialmente destinado a ser permanente. O sistema de Bretton Woods sofreu uma pressão crescente à medida que as economias nacionais avançavam em diferentes direções durante os anos 60. Uma série de realinhamentos manteve o sistema vivo por um longo tempo, mas eventualmente Bretton Woods entrou em colapso no início dos anos 1970 após a suspensão presidente Nixons da convertibilidade ouro em agosto de 1971. O dólar não era mais adequado como moeda única internacional em um momento em que Estava sob forte pressão do aumento dos déficits orçamentários e comerciais dos EUA. As últimas décadas viram o comércio de câmbio se desenvolver no maior mercado mundial de mundos. As restrições nos fluxos de capital foram removidas na maioria dos países, deixando as forças de mercado livres para ajustar as taxas de câmbio de acordo com seus valores percebidos. Na Europa, a idéia de câmbio fixo não morreu. A Comunidade Económica Europeia introduziu um novo sistema de taxas de câmbio fixas em 1979, o Sistema Monetário Europeu. Essa tentativa de fixar as taxas de câmbio foi quase extinta em 1992-93, quando as pressões econômicas construídas forçaram a desvalorização de algumas moedas européias fracas. A busca continuou na Europa para a estabilidade cambial com a assinatura em 1991 do Tratado de Maastricht. Isto foi não só para fixar as taxas de câmbio, mas também para substituir muitas delas pelo Euro em 2002. Hoje, a Europa está actualmente na terceira fase do euro e na fase final, onde as taxas de câmbio são fixadas nos 12 países participantes da Euro, Moedas para transacções comerciais. A introdução física do euro será entre 1 de janeiro de 2002 e 1 de julho de 2002. Nesse ponto as moedas dos países antigos serão obsoletas. Na Ásia, a falta de sustentabilidade das taxas de câmbio fixas ganhou nova relevância com os acontecimentos no Sudeste Asiático na última parte de 1997, onde moeda após moeda foi desvalorizada em relação ao dólar, deixando outras taxas de câmbio fixas em particular no Sul América também parece muito vulnerável. Enquanto as empresas comerciais tiveram de enfrentar um ambiente de moeda muito mais volátil nos últimos anos, investidores e instituições financeiras descobriram um novo playground. O tamanho do mercado FOREX agora anões qualquer outro mercado de investimento. Estima-se que mais de US $ 1.600 bilhões são negociados todos os dias, ou seja, o mesmo valor de quase 40 vezes o volume diário de USD no mercado americano NASDAQ. Saiba Forex Trading Forex Trading Forex trading on-line, o processo de negociação de moedas estrangeiras através da Internet, embora uma forma relativamente nova de investir, rapidamente se tornou um dos maiores mercados de investimento crescentes de hoje. Devido ao seu alto nível de liquidez, execução simples, baixas taxas de transação, eo fato de que é aberto o ano todo, 24 horas por dia, o mercado de câmbio, também conhecido como forex trading, é extremamente atraente para os investidores. Livre de barreiras ao comércio, forex trading oferece a arena de negociação mais equitativa para todos os níveis de cliente. Como você começa a negociação forex é importante entender que, como todas as outras formas de negociação, há risco envolvido com os investimentos. Fundamentos de Negociação Forex. Negociação de câmbio, mais conhecido como Forex trading, é a compra simultânea de uma moeda ao vender outro. Forex trading é baseado nos movimentos de um conjunto de moedas que são vendidos em pares de moedas, onde uma moeda é a base e um é o contador ou cotação moeda. Ele também coloca as moedas em termos de oferta de uma moeda em relação à demanda de outras moedas. Os ganhos ou perdas em uma negociação são baseados nos movimentos relativos das moedas dentro de cada par de moedas. Pips ou pontos são a forma numérica em que os movimentos de moedas são citados, movimentos positivos são ganhos, movimentos negativos que refletem perdas. Existem inúmeras ferramentas e estratégias associadas com a troca de moeda, e quando começar pela primeira vez, é importante compreender essas ferramentas antes de implementar qualquer um deles em estratégias de negociação. Aqui está uma lista das Ferramentas de Negociação mais utilizadas pelo FedEx. Análise Técnica e Fundamental. Em termos básicos, há duas maneiras de analisar um comércio de moeda. Ler e estar bem familiarizado com notícias políticas e financeiras em termos de ajustes de taxa de juros, comércio internacional e bem-estar econômico geral dos países (PIB), estão associados com o que é chamado de análise fundamental, e são algo para todos os comerciantes a considerar. O segundo tipo de negociação é a abordagem de análise técnica, que incorpora gráficos de tempo matemáticos e gráficos que utilizam movimentos de moeda histórica para fazer previsões no futuro. Depois de determinar se a negociação fundamental, negociação técnica, ou uma combinação dos dois é apropriado, os comerciantes novatos devem testá-los em uma conta demo forex. Isso permite que você veja os resultados de suas estratégias sem arriscar seus investimentos. A partir daí, é mais fácil determinar o risco de um comerciante que você é, e onde você deve colocar suas ordens stop / limit. Paradas e ordens de limite são preços pré-arranjados indicando posições, máximos e mínimos, quando os comerciantes iriam querer sair dos mercados, para se proteger contra perdas maciças. Mas acima de tudo, os comerciantes devem perceber que o que eles estão dispostos a arriscar também deve ser o que eles estão dispostos a perder. O Estabelecimento de Taxas de Câmbio Desenvolver valores de moeda global e as taxas que eles são negociados são o resultado de muitos eventos, tanto concreto e psicológico. As divisas especulativas na década de 1970 constituíram apenas 20 do total de transações de câmbio globais. Hoje, representa mais de 95 transações correntes. A troca da moeda corrente conduziu às quantidades enormes de dinheiro que muda as mãos em uma base diária como os investors compram e vendem moedas de encontro a se. Muitos fatores afetam o valor de uma moeda de countrys including ciclos de negócio, eventos políticos, políticas monetárias do banco central e governamental, flutuações do mercado conservado em estoque, e testes padrões internacionais do investimento. Online Currency Trading Desde Forex trading é feito facilmente através de vários meios de comunicação, negociação on-line sendo o mais popular até à data, que faz para os custos de transação mais baixos em comparação com outras formas de negociação, tais como ações ou futuros. Os preços do Forex também são extremamente transparentes, em grande parte devido à criação da plataforma de negociação on-line. Tanto a transparência como as baixas taxas de transação proporcionam oportunidades de lucro ainda maiores na negociação de moeda. Os comerciantes têm a capacidade de saltar para dentro e para fora do mercado forex com grande facilidade e grandes quantidades de capital não são necessários para começar a negociação forex. Os preços em moeda também não são tão voláteis e geralmente se movem em tendências fortes, reduzindo assim o risco que os investidores têm. Seu tamanho, liquidez, confiabilidade e tendência para se mover em tendências fortes tornam o gerenciamento de risco mais fácil para os comerciantes de forex, atraindo mais e mais pessoas para negociar moeda. Para negociar forex você precisa de uma plataforma de negociação FX. Use uma empresa estabelecida e regulamentada para fazer seus negócios com. 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Friday 25 August 2017
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OURO estamos olhando para o início da onda de fundo se movendo em FED Próxima semana Configuração semelhante como último aumento da taxa de juros para uma compra reversão. Procurando um teste e. Obrigado Shinny. Aprecio sua resposta e honestidade. Você pode esperar que o Federal Reserve para aumentar as taxas de juros esta semana, mas olhar para ele se afastar da grande questão que se aproxima para. Os comerciantes de moeda de alta freqüência mais agressivos estão mostrando sinais de perda de vapor, sugerindo plataformas conseguiram frustrar alguns. Apenas mais duas semanas até o Natal Como você pode ver, esses blogs foram atenuados para configurações únicas e sua negociação deve estar olhando para. EUR / USD foi batido duramente pelo draghi dovish e caiu para trás à terra mais baixa. PMIs frescos, assim como outros eventos, esperam o euro. Será que vai continuar. Os fundos de hedge e os investors speculative puxaram para trás dos 5 trillion um dia mercado global da moeda corrente e menos tomada de risco por bancos como. Os investidores cético que a OPEP cortaria a produção fugiram do mercado depois que o grupo chegou a um acordo. Gestores de dinheiro cortou apostas em lower. State Bank Of India I. Contexto econômico e ambiente bancário Cenário econômico global A economia mundial passou por mais um ano difícil. O crescimento nas economias avançadas estagnou, enquanto que nos países emergentes e em desenvolvimento desacelerou, levando a um lento crescimento global de 3,1 em 2015. A economia dos EUA continua a crescer abaixo do potencial com o crescimento do PIB caindo para 1,4 no 4T 2015 e 1,9 para o ano inteiro. A área do euro expandiu-se em 1.6 em 2015, novamente impulsionada principalmente pelo consumo privado. No entanto, o crescimento econômico na região manteve-se inalterado em 1,6 nos últimos três trimestres. A situação decepcionante persiste em 2016, com o baixo desempenho do setor de serviços na zona do euro e no Reino Unido e a fraca demanda no exterior tendo um efeito sobre as encomendas de fábricas alemãs. O Japão continua a gaguejar com a contracção económica de 82111,1 no último trimestre de 2015 (0,5 para o ano inteiro 2015), apesar da intervenção activa do Governo. Isso, por sua vez, tem pressionado as autoridades monetárias a adotar taxas de juros negativas em janeiro deste ano. Enquanto isso, o crescimento das economias de mercado emergentes (EMEs) manteve-se morno em 2015 em 4,0 com o Brasil ea Rússia desacelerando mais do que o esperado em meio ao lento crescimento na China. A recente consolidação dos preços das commodities apoiará as economias emergentes exportadoras de commodities, mas as restrições internas e a fraca demanda externa podem pressionar a dinâmica de crescimento para baixo. O comércio global testemunhou um crescimento sub-3 em 2015 pelo quarto ano consecutivo, com países emergentes e em desenvolvimento sofrendo mais do que as economias avançadas. No futuro, os números do comércio permanecerão lentos em 2016 com a demanda de importação moderada do mundo desenvolvido. Entretanto, a desaceleração na China, o aumento da volatilidade financeira e movimentos adversos da taxa de câmbio de países mais vulneráveis com grandes dívidas externas podem exercer pressão descendente sobre a dinâmica do comércio. Na frente da inflação, as tendências divergentes são visíveis com a aceleração dos preços no consumidor nas EMEs e a queda dos preços nos países avançados. No que diz respeito à volatilidade financeira, o papel dos mercados emergentes aumentou com o aumento dos spill overs dos mercados emergentes para os preços das acções globais e a evolução do mercado de divisas recentemente. O bom é que depois de testemunhar um início turbulento em 2016, o sentimento do mercado tem revivido consideravelmente nos últimos meses. Índio Cenário Econômico Apesar de todos os ventos contrários, internos e externos, a economia indiana permanece em um ponto favorável e cresceu 7,6 no ano fiscal de 16 em comparação com 7,2 no ano fiscal de 2006 e 6,6 no ano fiscal de 14. Com base no Valor Bruto Adicionado (VAB), a economia cresceu 7,2 no ano fiscal de 16 contra 7,1 no ano fiscal de 15 e 6,3 no ano fiscal de 14. Esse crescimento é impulsionado principalmente pelo crescimento dos serviços (8,9 no ano fiscal de 16) e da indústria (7,4 no ano fiscal de 16). Depois de dois anos sucessivos de monções de déficit, a previsão da monção acima da normal neste ano em 106 de Long Period Average (LPA) trará alegria. Há uma probabilidade 94 de que a monção seja normal ao excesso este ano. É interessante notar que desde 1999 (quando o IMD previu 108 chuvas) esta é a maior projeção de precipitação da IMD. A distribuição espacial da monção também será justa com os estados de seca que também podem receber boa precipitação. A Índia do Norte e a Índia do Sul, particularmente a Tamil Nadu, podem receber um pouco menos do que as chuvas normais. A terceira estimativa antecipada do Ministério da Agricultura indica que, apesar dos baixos níveis de reservatórios, do inverno relativamente mais quente e de uma monção deficiente em North8211 East, a produção de cereais de Rabi aumentou em relação aos níveis de um ano atrás e até mesmo compensou a queda na produção de Kharif. Assim, a produção total de cereais durante o AF de 16, estimada em 252,23 milhões de toneladas, será ligeiramente superior à produção de 252,02 milhões de toneladas durante o AF15. Para o ano fiscal de 17, o governo estabeleceu a meta de 270,10 milhões de toneladas. A produção industrial medida pelo Índice de Produção Industrial (IIP) não conseguiu sustentar o aumento em Oct15 e diminuiu depois disso. O declínio da PII nos últimos meses é principalmente liderado pelo declínio na produção. A geração de eletricidade manteve-se resistente e espera-se que sustente seu desempenho apoiado por suprimentos térmicos, enquanto os bens de consumo duráveis continuam a ganhar. O clima de investimento no país tem melhorado à medida que o estoque de investimento encalhado em projetos paralisados começou a diminuir. A inflação, tanto o Índice de Preços por Atacado (IPM) quanto o Índice de Preços ao Consumidor (IPC), permaneceram sob controle ao longo do ano fiscal de 2006. Mesmo a inflação do WPI permaneceu em território negativo para todo o ano fiscal. O IPM médio foi de 82112,5 para FY16 comparado a 2,1 para FY15. A queda acentuada nos preços dos combustíveis levou a WPI negativo. A inflação do IPC também caiu significativamente para 4,9 (média) no EF16 de 6,0 em FY15. A inflação, tanto WPI quanto CPI, aumentou no entanto em abril de 2016, mas esperamos que esta seja transitória e sazonal. No lado externo, o déficit em conta corrente (DAC) reduziu-se para 7,1 bilhões (1,3% do PIB) no terceiro trimestre de 2007, de 7,7 bilhões (1,5% do PIB) no terceiro trimestre de 2011 e de 8,7 bilhões no primeiro trimestre do ano fiscal anterior. A contração na CAD foi principalmente em função de um menor déficit comercial devido ao declínio das exportações e importações. Para todo o ano fiscal, as exportações e o crescimento das importações estiveram em território negativo. Para o ano fiscal de 16, as exportações caíram 15,8 para uma baixa de 261,1 bilhões, devido à frágil demanda global e aos baixos preços das commodities. As importações também caíram 15,3 para 379,6 bilhões, deixando um déficit comercial de 118,5 bilhões. No ano fiscal de 16, o negócio bancário mostrou-se um saco misto, devido a uma série de razões como a fraca atividade econômica, estresse em determinados setores e conseqüente menor demanda de crédito. Apesar das taxas de juros reais relativamente altas, os depósitos agregados de todos os bancos do Schedulad Commercial Bank (ASCB) registraram um crescimento de 9,9 no FY16 (para a quinzena encerrada em 18 de março de 2016), em relação ao FY15 (quinze dias encerrados em 20 de março de 2015). No entanto, em quantidade absoluta, os depósitos cresceram Rs.8.4 lakh crore em FY16 comparado a Rs.8.2 lakh crore em FY15. O crescimento do depósito amortecido pode ser devido ao aumento da circulação monetária no sistema, aumentando as remessas externas e o efeito de alta base. Entretanto, o crescimento do crédito permaneceu na faixa de 9821110 em H1FY16. Após a redução da taxa de RBI (75 bps no total de 25 amp 50 bps em duas parcelas em Jun15 e Sep15), os bancos também reduziram suas taxas de base na faixa de 55821170 bps, o que ajudou a demanda de crédito para pegar em H2, De 11,6 em fevereiro. No geral, o crédito aaA cresceu a uma taxa mais alta de 11,3 em FY16 (18 de março de 2016), em comparação com o crescimento do FY15 (20 de março de 2015) de 9,0. O crédito incremental durante o ano financeiro tem sido principalmente para o segmento de empréstimos pessoais, especialmente habitação, e também mudra. Curiosamente, em um período de um ano, com o impulso do governo e os esforços dos bancos, empréstimos Mudra agora representam cerca de 1,7 da carteira de empréstimos ASCB. As condições de liquidez, que se apertaram desde meados de 31 de dezembro de 15, foram ampliadas ainda mais pela acumulação mais acentuada de saldos de caixa pelo governo, a demanda de moeda excepcionalmente elevada e persistente, um aumento do crédito bancário e uma mobilização de depósitos mais lentos nesse período em relação aos anos anteriores. No entanto, a RBI realizou operações de liquidez para suprir estas pressões e completar as operações normais com a liquidez a ser injectada através de OMOs e leilões de repo de taxa variável. Enquanto isso, sob o Pradhan Mantri janeiro Dhan Yojna (PMJDY), os bancos abriram 21,51 crore de contas até agora com Rs.36,600 depósitos crore. Em uma nota positiva, as contas de saldo zero sob PMJDY têm continuamente diminuído de 45 em Sep15 para 27 em Mar16. Além disso, sob o esquema Jan Surakshsa, os bancos inscreveram um total de 12,6 crore de candidatos cumulativamente, dos quais SBI sozinho registrou 2,3 crore contas para o ano que termina Mar16. Com esta iniciativa, o Governo tem vindo a utilizar os canais bancários para desembolsar os montantes das subvenções através destas contas, utilizando a plataforma Aadhaar. Para aumentar ainda mais a penetração dos serviços financeiros no país, a RBI emitiu um total de 23 novas licenças bancárias (2 bancos universais, 11 Bancos de Pagamentos e 10 Pequenos Bancos de Finanças) em 2015, com o objetivo de fornecer facilidades bancárias para as seções não bancadas das pessoas. Os 2 bancos universais começaram a operar em 2015 e o Capital Local Area Bank (CLAB) lançou suas operações como o primeiro pequeno banco financeiro indiano (SFB) em abril de 2016. Além do CLAB, os outros que receberam a aprovação de RBIs para iniciar SFBs são Se preparando para lançar até Sep16, muito antes do prazo de 17 de abril. Os 11 bancos de pagamento que obtiveram aprovação em princípio agora estão no processo de obter licenças formais da RBI. No entanto, os relatórios afirmam que 4 destes decidiram não prosseguir com o empreendimento. Além disso, de acordo com a missão governamental Índia digital, a maioria dos bancos está se esforçando para disponibilizar seus produtos e serviços na plataforma on-line. Além disso, em um movimento para um passo mais perto de se tornar uma economia menos dinheiro, National Payments Corporation of India (NPCI) com RBI lançou a interface de pagamento unificado (UPI). A UPI permitirá aos clientes transferirem instantaneamente fundos entre diferentes bancos com o uso de um único identificador que atuará como um endereço virtual e eliminará a necessidade de trocar informações confidenciais, como números de contas bancárias durante uma transação financeira. Espera-se que a introdução da UPI tenha um impacto significativo na facilidade dos pagamentos de varejo num momento em que a banca móvel também está crescendo. Os sinais de aumento do estresse no sistema bancário parecem ter estabilizado, já que grande parte do estresse já foi reconhecida e o estresse esperado restante no próximo ano foi identificado e colocado sob vigilância. Todas as soluções possíveis para a resolução de contas estressadas estão sendo elaboradas pelos maiores credores corporativos. É provável que estas medidas tenham um impacto positivo no sistema bancário. Devido a NPAs elevados, os lucros líquidos da maioria dos bancos diminuíram como resultado de um maior provisionamento. Isso, por sua vez, impactou adversamente o retorno sobre os ativos (RoA) eo retorno sobre o patrimônio (RoE). O próximo ano financeiro será desafiador, mas emocionante por uma série de razões. O crescimento econômico global está avançando lentamente em direção à recuperação. A tecnologia digital está continuamente criando novas oportunidades no espaço bancário, o que não só reduzirá o custo dos serviços bancários e da prestação de serviços, mas ao mesmo tempo aumentará significativamente a experiência do cliente. A adoção da tecnologia digital, portanto, irá reunir mais ritmo em todos os bancos Índia ou no exterior. Os eventos climáticos, que tiveram efeito disruptivo sobre a recuperação do crescimento global, estão diminuindo e as condições do El Niño devem murchar até o final de 2016. Alguns modelos estão agora prevendo condições de La Nina na fase posterior da monção, o que aumentará a probabilidade de melhores chuvas Ainda mais. Neste contexto, os índices de crescimento da índia estão intactos. O risco relacionado com o tempo agora deve ser contido. O espaço político, como resultado, se ampliou e espera-se que o Governo promova novos investimentos em setores verdes, como o transporte marítimo e eólico offshore. O espaço político em setores de campo marrom existentes, tais como bens de capital, ferrovias, defesa e habitação, foi racionalizado. Estas medidas abrirão um número significativo de oportunidades para os bancos e ajudarão a diversificar as suas exposições. A correcção da inflação no último exercício resultou na valorização do rendimento real das famílias. Espera-se que isso aumente a demanda por crédito bancário no segmento pessoal, que já mostrou um crescimento saudável no ano passado. Essas tendências terão um impulso adicional devido à aprovação do Projeto de Lei de Imóveis (Regulação e Desenvolvimento), 2016. Os bancos mudaram para a taxa de juros baseada no custo marginal (MCLR) do sistema de taxa básica. 01 de abril de 16, que deverá reduzir ainda mais o custo dos empréstimos em um cenário de queda das taxas de juros. Espera-se também que os bancos se beneficiem da mudança na posição dos RBIs da liquidez no modo do deficit à liquidez no modo neutro. A aprovação da Lei de Falências deverá fortalecer e acelerar a resolução de empréstimos estressados e levar a um mercado de títulos corporativos mais vibrante no país. Na mesma linha, o Ministério das Micro, Pequenas e Médias Empresas, Governo da Índia, notificou um Quadro para o Reavivamento e Reabilitação de Micro, Pequenas e Médias Empresas. Em termos globais, tanto a política monetária como a política fiscal conduzirão a um crescimento económico estável. RBI indicou uma posição de política accommodative adiante e reduziu a taxa do repo por 25 bps em Apr16. Não vemos nenhuma saída relevante de qualquer uma das políticas no atual exercício fiscal. Ativos e Passivos O ativo total de seu Banco aumentou em 10,30 de R $ 2048079.80 crore no final de março de 2015, para Rs.2259063,03 crore no final de março de 2016. Durante o período, a carteira de crédito aumentou 12,59 de Rs .1300026.39 crore, para Rs.1463700.42 crore. Investimentos diminuíram ligeiramente 0,97 de Rs.481758.75 crore para Rs.477097.28 crore como no final de março de 2016. Uma grande parte do investimento foi no mercado interno de títulos do governo. Os passivos agregados dos seus Bancos (excluindo capital e reservas) aumentaram 10.17 de Rs.1919641.57 crore em 31 de março de 2015 para Rs.2114788.60 crore em 31 de março de 2016. O aumento no passivo foi principalmente contribuído pelo aumento nos depósitos e empréstimos. Os depósitos subiram 9,76 e ficaram em Rs.1730722.44 crore como em 31 de março de 2016 contra Rs.1576793.24 crore como em 31 de março de 2015. Os empréstimos contraídos aumentaram em 9.28 de Rs.205150.29 crore no final de março de 2015, para Rs.224190.59 crore Como no final de março de 2016, principalmente atribuível aos Instrumentos de Capital emitidos na Índia e empréstimos e refinanciamento fora da Índia. Juros Receitas e Despesas O rendimento de juros total aumentou de Rs.152397,07 crore em FY2015 para Rs.163685,31 crore no FY2016 registrando um crescimento de 7,41, devido aos maiores volumes. O rendimento médio dos avanços (com base na média diária) na Índia diminuiu ligeiramente de 10,55 no ano fiscal de 2015 para 10,00 no ano fiscal de 2016. Os rendimentos provenientes dos recursos utilizados nas operações de tesouraria na Índia aumentaram 20,17, principalmente devido ao aumento dos recursos médios mobilizados. O rendimento médio diminuiu para 7,92 em FY2016, de 7,98 em FY2015. As despesas de juros totais aumentaram de Rs.97381.82 crore em FY2015, para Rs.106803.49 crore em FY2016. As despesas com juros sobre depósitos durante os exercícios de 2011158211 16 registaram um aumento de 10,90, em comparação com o ano anterior. O custo médio dos depósitos (com base na média diária) na Índia diminuiu de 6,39 no AF2015 para 6,22 no AF2016, enquanto o nível médio dos depósitos na Índia cresceu 14,16. Receitas e Despesas Não Juros A receita de juros não 8211 aumentou em 24,73 para Rs.28158,36 crore em FY2016, contra Rs.22575.89 crore em FY2015. Durante o ano, o seu Banco recebeu um rendimento de Rs.475,83 crore (Rs.677,03 crore no ano anterior) por meio de dividendos de Associate Banks / subsidiárias e joint ventures na Índia e no exterior, e Rs.5168,80 crore (Rs.3618,05 Crore no ano anterior) por meio de lucro na venda de investimentos. Houve um aumento de 6.70 no custo de pessoal de Rs.23537.07 crore em FY2015, a Rs.25113.83 crore em FY2016. Outras Despesas Operacionais apresentaram aumento de 14,82 devido principalmente ao aumento nas despesas com aluguéis, impostos, iluminação, reparos e manutenção e despesas diversas. O seu Banco registou um aumento do Resultado Operacional no exercício em curso, em comparação com o exercício anterior. O lucro operacional de seu banco para FY2016 estava em Rs.43257.81 crore comparado a Rs.39537.28 crore em FY2015, um aumento de 9.41. Seu Banco registrou um Lucro Líquido de Rs.9950.65 crore para FY2016, em comparação com Rs.13101.57 crore em FY2015, ou seja, uma diminuição de 24,05 devido a maiores requisitos de aprovisionamento em NPA. Provisões e Contingências As principais provisões efetuadas no exercício de 2006 foram as seguintes: Rs.26984,14 crore (líquido de write8211back) para ativos não-performantes (contra Rs.17908.06 crore em FY2015), Rs.2157.55 crore para Standard Assets (contra Rs.2435.38 crore in FY2015), Rs.3823.41 crore para Provisão para Imposto (contra Rs.6212.39 crore em FY2015). Uma quantia de Rs.149.56 crore foi fornecida para depreciação em Investimentos (contra Rs.590.07 crore escrito para trás de depreciação em investimentos em FY2015). Reserve amp Surplus Um montante de Rs.2985.20 crore (contra Rs.4029.08 crore em FY2015) foi transferido para Reserva Estatutária. Uma quantidade de Rs.345.27 crore (contra Rs.105.50 crore em FY2015) foi transferido para reservas de capital. Uma quantia de 4267.35 crore (contra Rs.5889.06 crore em FY2015) foi transferida para a Receita e outras Reservas. Receitas e outras Reservas incluem Reserva de Conversão de Moeda Estrangeira de s. 6056.25 crore como em 31 de março de 2016 (Rs 6172.35 crore como em 31 de março de 2015) III. Operações Nacionais Grupo Bancário Nacional O Grupo Bancário Nacional (BNG) é a maior empresa vertical do seu Banco, com 96,04 de Depósitos Domésticos totais e 53,57 do total de Adiantamentos Internos, em 31 de Março de 2016. O Grupo é composto por seis unidades estratégicas de negócio e É também o maior Vertical de Negócios em termos de Rede de Agências e Recursos Humanos. Um fluxo contínuo de inovações tecnológicas e mudanças nas preferências dos consumidores está rapidamente transformando o panorama da banca de varejo. O seu Banco tem estado na vanguarda na alavancagem da tecnologia bancária, através do lançamento de produtos e soluções inovadoras destinadas a tornar a operação bancária mais conveniente para os clientes. O seu Banco tem um modelo de entrega multi-8211channel em consonância com a sua estratégia de servir os seus clientes, oferecendo-lhes a opção de efectuar transacções através de qualquer canal, hora e local da sua preferência. Todas estas iniciativas têm essencialmente remodelado o processo e as ferramentas dos bancos, facilitando a realização de negócios por parte do cliente. Seu Banco também se esforça para antecipar as necessidades futuras dos clientes e entregar essas expectativas através de soluções baseadas na tecnologia. No FY2016, o seu Banco aumentou suas ofertas em vários canais de agências digitais, móveis, internet e mídias sociais. A Banca de Retalho está também a desempenhar um papel cada vez mais importante na aquisição de clientes e no crescimento da CASA no passivo. Seu Banco continuou a ver forte impulso na aquisição de clientes de depósitos de varejo e conseqüentemente crescimento robusto na base de depósitos de varejo. Simultaneamente, para atender às aspirações dessa crescente base de clientes, os ativos de varejo estão sendo estrategicamente posicionados para crescer e formar uma proporção muito maior de adiantamentos totais. Para este fim, o seu Banco está constantemente a fim de encontrar produtos e processos centrados no cliente no Varejo, utilizando a tecnologia para oferecer uma melhor experiência ao cliente. Em linha com nosso esforço para ser um banco esperto para India em ir, LoansSBI foi lançado durante o ano para o sourcing em linha de empréstimos home, de auto empréstimos e de outras aplicações de empréstimo de varejo e em seguida, monitorando a ação follow8211up de tais aplicações. Os clientes agora podem verificar sua elegibilidade e detalhes do esquema usando a ferramenta de avaliação de elegibilidade interativa e aplicar on-line. Os clientes também têm a facilidade de acompanhar o status de suas aplicações até que seu empréstimo é sancionado. A. Banking Pessoal O Bank of India tem a maior carteira de Crédito Habitacional do Setor Bancário e uma participação de mercado de mais de 25 entre todos os Bancos Comerciais Programados (ASCBs). A carteira Home Loan constituiu 15,33 de Whole Bank Advances em 31 de Março de 2016. Enquanto a carteira Home Loan duplicou nos últimos 5 anos, os níveis NPA foram mais do que reduzidos para metade em termos absolutos e reduzidos para um quarto em termos percentuais durante a mesma período. Em 31 de março de 2013, a carteira de empréstimos para habitação e em imóveis residenciais foi de Rs.2, 01.755 crore Durante o ano fiscal de 2006, várias iniciativas foram tomadas pelo seu banco para dar um impulso adicional à sua carteira de empréstimos para habitação. Algumas das iniciativas importantes a este respeito são as seguintes:. Projecto TATkal: Foi desenvolvida uma estrutura e processos completamente remodelados para a transformação de fim a fim da entrega do Empréstimo Habitacional no âmbito da iniciativa Project TATkal, com foco no reforço da prestação de serviços aos clientes e redução do tempo médio de entrega do Empréstimo Habitacional Sanções / desembolsos. . A Solução de Aquisição de Clientes Online (OCAS) foi lançada para terceirização de aplicativos Home Loan on-line e, em seguida, monitorando a ação follow8211up em tais aplicativos. Home Loan clientes agora podem verificar sua elegibilidade, detalhes do regime, etc, usando a ferramenta de avaliação de elegibilidade interativa e aplicar on-line. Os clientes também têm a facilidade de acompanhar o status de suas aplicações até que seu empréstimo Home é sancionado. Griha Tara Campanha lançada para incentivar cada membro do pessoal do banco para o mercado Home Loan propostas. A campanha foi muito bem sucedida e cerca de 35 funcionários participaram da Campanha. Mais de 1,5 lakh Home Loan propostas avaliando Rs.32,501 crore foram mobilizados sob a Campanha. Além do desenvolvimento de negócios, a Campanha também ajudou na melhoria dos níveis de atendimento ao cliente. . Lançamento dos seguintes novos e inovadores produtos Home Loan. XX FlexiPay Home Loan (Empréstimo para habitação com opção de reembolso flexível). XX Corporate Home Loan (Home Loan to Corporates / Institutions for creating housing stock for their employees / directors). . MOUs / Tie8211ups with the following Home Loan lead aggregators / Service Providers: XX SBICAP Securities Limited (SSL): Tie up to leverage sales force of SSL to expand presence in key markets by improving feet8211on8211street and provide door step delivery to valued customers. XX BankBazaar amp Paisabazaar. com: Tie8211up for extending our reach on online space and acquisition of good quality Home Loan leads. XX PropTiger amp Liases Foras: Subscription of Research data, property listings, granular data on new launches, price movement and inventory position in respect of all ongoing projects in key Home Loan markets. SBIs Car Loan Scheme, which is now available online, offers the best to our customers 8211 Competitive interest rates Finance On Road Price and the Longest payment period of 7 years, with no prepayment/foreclosure penalty, no advance EMI and with an option for an Overdraft facility. Your Bank has also introduced the Loyalty Car Loan Scheme for existing Housing Loan borrowers, offering concession in interest rate and 100 financing of on8211road price. Your Bank has entered into tie8211up with SBI Caps Securities Limited (SSL) as our Corporate Agency for marketing Auto Loan products and became the No. 1 financier of Maruti Cars for the year. 3. Education Loans Your Bank has a total exposure of Rs.15,177 crore with a Market share of 23 amongst all scheduled commercial banks. Government of India has rolled out a Credit Guarantee Scheme for Education Loans up to Rs.7.5 Lakh and Skill Loans scheme and launched the Vidya Lakshmi Portal to provide a single point of service to students. Your Bank has also integrated the portal with its Online Application system for seamless delivery. For students going abroad for higher studies, SBI Global Ed8211Vantage Scheme with limits up to Rs.1.5 crore was launched which is rapidly gaining in popularity. Continuing the digital journey and to provide seamless and hassle free banking experience your Bank has launched the following initiatives in FY2016: . Online Overdraft against Fixed Deposits through Internet Banking Platform . End to end digitized process for Loan against Shares wherein customer can avail the loan without visiting the Branch. . Online Application for Xpress Credit Personal Loan with document upload amp pick up facility with system based computation of Net Monthly Income. . Digitisation of Pre and Post sanction Inspection process using Tablets for the convenience of the customers. Consistent focus on streamlining of processes has resulted in robust performance in Personal Loans, with growth of Rs.14152 crore during FY2016 (25 YOY). 5. Domestic Deposits The Domestic deposit portfolio grew by 10.09 during FY2016. Domestic Savings Bank deposits have registered a Y8211O8211Y growth of 13.17 (from 9.51 in FY2015) while Current Account deposits have grown by 9.62. Despite declining interest rates the Term Deposit portfolio has registered a growth of 8.20 during FY2016. Your Banks Market Share in Deposits improved from 17.00 in March 2015 to 17.57 in March 2016. Following digital services were introduced in FY2016 for customers: . Account opening forms have been made fully compliant with FATCA, Common Reporting Standard (CRS) and Central KYC Registry (CKYC) norms. . Online Account Application Facility was extended to all Savings Bank products including Basic Savings Bank Deposit Account (BSBDA) and Small Account. . e8211Commerce: A Holiday Savings Account (with online end to end capabilities) in partnership with Thomas Cook launched in February 2016. . Introduction of SBI Quick: Missed Call Banking facility for balance enquiry, blocking ATM Card, Car/Home Loan enquiry using mobile phone. More than 70 lakh customers are already registered for this facility and daily calls are in excess of 4 lakh. We enjoy the patronage of 17 lakh discerning NRI customers who in turn take pleasure in being served through 81 specialised and dedicated NRI branches and 100 NRI intensive branches as on 31st March, 2016. Customer centric measures for NRIs introduced during FY2016 include: . Online application for loans enabled for NRIs. . Account opening forms were made fully compliant with FATCA, CRS and CKYC norms. . Creation of Overdraft against NRE/NRO deposit accounts through Internet Banking (INB). . Activation of Debit card through INB for NRI customers. . Fx8211out facility for sending outward remittance through all our branches has been enabled for NRE and NRO accounts. . Facility of Instant NRI Account opening through our Relationship Managers (RMs) posted at UAE Exchange Centre and Al Ansari Exchange in UAE. 7. Salary Account Tie8211Ups During FY2016, the total Salary Account customer base has grown to 82.04 lakh. In addition to the Salary Packages for the Defence, Para Military, Railways, Central Government, State Governments and Police, employees from leading MNCs are also banking with your Bank. Online application facility for Salary Accounts was introduced during the year. 8. Premier Banking The High Net worth Individual (HNI) segment of the Personal Banking business registered a growth of 31 contributing Rs.229749 crore average deposits as of 31st March, 2016. To provide an additional, convenient, service channel to HNIs beside the branch, your Bank launched a Priority Banking Centre at Bengaluru in November, 2015. This centre offers personalised services through a registered mobile number, enabling valued customers to conduct all noncash transactions during extended business hours from 8 a. m. to 8 p. m. Services for the Groups products such as, Mutual Funds, Insurance and Credit Card, are also made available through the Centre 9. Sovereign Gold Bonds The Government of India launched the Scheme during FY2016 with an intention to reduce the demand for physical gold as an investment asset. Your Bank participated in all the three tranches issued during the year and mobilised an aggregate amount of Rs.210.85 crore (equivalent to 777 Kgs of gold) achieving the highest aggregate market share of 15.83 amongst all participants. B. Anytime Channels State Bank of India, along with its Associate Banks has one of the largest ATM networks in the world with more than 59000 ATMs including Kiosks, Cash Deposit Machines and Recyclers as on 31.3.2016. During FY2016, your Bank has installed 4220 ATMs and Recyclers. Population group8211wise your Bank has a 50:50 ATM coverage of Metro/ Urban and Semi8211 Urban/ Rural population groups. The ATM Channel handles 56 of total Alternate Channel transactions and 43 of the total financial transactions of your Bank. With a 29.66 of market share as per RBI, State Bank Groups (SBG) ATM network transacts 50.83 of the countrys total ATM transactions (as on Dec15). On an average, over 11.61 millions transactions per day are routed through our ATM network with an average hit rate of more than 214 transactions per day per ATM. State Bank group has a Debit Card base of 23.34 crore. On an average, the volume of cash that our Group ATMs dispense is Rs.3039 crore a day. Your Bank has so far installed 4953 Recyclers (SBG 5768) to provide customers 24 x 7 cash withdrawal and cash deposit facilities. More than 1200 e8211Corners have been set up across the country where customers avail the entire gamut of services from this Channel, e. g. cash withdrawal, cash deposit, mini statement, balance enquiry, PIN change, donations, payment of fees, passbook printing etc. Your Bank has introduced Dynamic Currency Conversion (DCC), a value added facility for foreign Master Card holders, whereby cardholders get the market currency conversion rate while withdrawing money at domestic ATMs. More than 1153 ATMs during FY2016 have been enabled as Talking ATMs for Visually Challenged customers. Thus, the total number of Talking ATMs has gone up to 9753 as on 31st March, 2016. Every new machine added comes with this feature ab initio. Care for the physically challenged is our priority too. 3734 of our ATMs have ramps to facilitate easy access for the physically challenged persons. Wherever possible, ramps and / or side railings are being provided. Over 1156 of our ATMs are on solar power backup and the count keeps growing. ATM user8211safety is our concern too. Apart from physical caretaker arrangements, 3000 ATMs have been brought under Electronic surveillance during the year. Your Bank is also planning to cover another 8000 ATMs under Electronic Surveillance during the FY2017. 2. SWAYAM . Barcode based Passbook Printing Kiosks Your Bank has rolled out more than 6,000 SWAYAMs (Barcode based Passbook Printing Kiosks) at its branches and onsite/offsite lobbies. Using these kiosks, customers can print their passbooks on their own using barcode technology. 3. Green Channel Counter Green Channel Counter (GCC) facility has been rolled out at all retail branches of your Bank. On an average 7.40 lakh transactions are being routed through GCC every day. The percentage of GCC transactions has improved from 20.08 in March 2015 to 27.64 in March 2016. 4. Green Remit Card Some 3.91 crore transactions were carried out through the Green Remit Card (GRC) route during FY2016, compared to 3.48 crore in FY2015. The average daily transactions of GRC has increased from 1.16 lakh in FY2015 to 1.37 lakh in FY2016. This initiative won the SKOCH Award under Technology Products Category in 2015. 5. Internet Banking amp e8211Commerce Your Banks Net Banking website onlinesbi is the eighth most popular online global financial site and the only Financial site from India to figure in the list of Top 10 global financial sites (Source IIFL). This highly secured and cost8211effective channel has enabled around 124 crore transactions during FY2016, recording 39 growth over the previous year. It provides robust and customer friendly net banking services to your Banks retail and corporate customers, continuously keeping an eye on evolving consumer trends, characterized by increasing adoption of digital channels. In this pursuit, during FY2016, your Bank ensured continuous upgradation of the onlinesbi portal to offer more user8211friendly look amp feel and features such as, Online over draft against TDR/STDR, facility to register/ inquire/cancel nomination online, Digital Signature Certificate as a Second Factor Authentication for Corporate Net banking users, Online registration for Retail and Corporate Internet Banking, Quick Transfer facility up to Rs.5000.00 without registering the beneficiary and State Bank mCASH for remitting money through email ID or Mobile Number of the beneficiary, to enrich the digital experience of the customers. In order to rejuvenate the e8211Commerce ecosystem through strategic partnerships, your Banks digital offerings are upgraded continuously to cater to the e8211Tendering, e8211Auction, e8211Collection and bulk payments related requirements of the Govt. Depts./PSUs/ Large and Medium Corporates. During FY2016, your Bank had entered into about 18,000 new merchant tie8211ups, directly or through State Bank Collect or through e8211Commerce aggregators facilitating around 67 crore e8211Commerce transactions. Your Banks Contact Centre has been servicing customers through toll free numbers 1800 425 3800 or 1800 11 22 11 apart from toll number 080821126599990. It has emerged as a strong delivery channel handling average call volumes of around 4 lakh calls per day. The Contact Centre is operating from multiple locations like Vadodara, Bangalore, Agra amp Kolkata and is servicing in 12 languages to its customers. The Contact Centre is also handling calls received from overseas customers at 19 International Toll8211Free numbers servicing 20 countries. It also has a dedicated toll8211free line for queries related to the Pension Payments (1800110009) amp Pradhan Mantri Jan Dhan Yojna (1800110009). It is also responding to e8211mails received on SBI Corporate email ids contactcentresbi. co. in and customercare. homeloanssbi. co. in. Apart from servicing enquiries related to customers accounts and Banks products, the Contact Centre is providing significant support to other technological channels for e. g. Debit Card hot8211listing and status, trouble shooting for Mobile Banking, Internet Banking and Mobile wallet, status of NEFT/RTGS and SBI Express Remittances, complaint registration. The contact centre is also offering transaction services, such as funds transfer within SBI accounts, issue of Fixed Deposits, stop payment of Cheque(s), statement of accounts, to the customers registered for Phone8211banking. Your Bank has added the following services that will go a long way in enhancing customer convenience and support: . Generation of ATM PIN . Verification of mobile number update requests received through Internet Banking . Issue interest certificate of Home Loan, Education Loan and Deposit accounts . Statement of Account through email . Phone banking Registration through the Contact Centre and State Bank ATMs . Migrating TPIN customers (having registered Mobile Number) to Phone banking The Contact Centre is popular amongst all sections of the society in rural, semi8211urban as well as urban areas. In view of this, your Bank is continuously monitoring and reviewing its processes to enhance the simplicity and effectiveness of the Contact Centre. Further, great emphasis has been placed on technology, infrastructure and information security. In order to utilise the Contact Centre infrastructure to the fullest and generate revenue for your Bank, it has significantly expanded some of its outbound processes by making calls for: . Soft recovery of delinquent personal and agri. segment Borrowers . Completion of online application form of personal segment loans . Cross8211selling and Lead generation 7. Other Recent Initiatives A Mobile App State Bank No Queue was launched during the year. This App enables customers to self8211generate e8211tokens for availing select Banking services at select Branches. This helps in reducing waiting time that customers have to endure. It also reduces crowding at a branch as the token is generated before the customer reaches the branch. SBI Quick was launched as a one stop application for all Non8211Financial transactions. Now a customer can register/ deregister for Missed call Banking, do Balance enquiry, get Mini Statement, block ATM card, apply for Home/ Car Loan amp view PM Social Security schemes by logging into SBI Quick. Customer Experience Excellence Project. During FY2016, your Bank accelerated the roll out of Customer Experience Excellence Project (CEEP). Under this initiative, 2674 branches were covered during the year and the total number of branches under CEEP stands at 3006 as on 31st March, 2016. The core objective of the CEEP is to improve crowd management achieve reduction in wait times and reduction in the service time (processing time) migration of customers to the usage of Anytime Channels such as ATM, CDM, Recyclers, Swayam and Electronic Cheque Deposit Machine and streamlining the process of Account Opening. Some key initiatives introduced by CEEP include: . Provision of all Anytime channel machines viz. ATM, CDM / Recycler, Electronic Cheque Drop Box Machine (ECDM), SWAYAM Bar coded Passbook Printer and Internet enabled PC with printer for online opening of accounts at select Branches which have high walk in customers . Provision of integrated Queue Management System (QMS) and a customer Feedback TAB to these Branches for better crowd management through real time monitoring and Branch choreography to tackle peak level crowd. . Introducing Grahak Mitras to facilitate issue of tokens and facilitate migration of customers to Anytime Channels. . Standardised Single Window Operator (SWO) roles in Branches and creation of Service Desks for non cash transactions . Creation of an Account Opening Cell to streamline the account opening process . Standardised process for sales management and cross selling 8.digital Banking 8211 sbi INTOUCH India on the Go is epitomised by Indias ever increasing Gen8211Y and Gen8211Z fasttrack population, who are quick to absorb new technologies and who are very comfortable using digital channels for almost all day8211to8211day activities in life. Your Banks SMART strategy is to provide this Digital Banking experience to such people through our futuristic branches with the sub8211brand sbi INTOUCH. These branches are equipped with state8211of8211the8211art devices/kiosks, allowing customers to transact on a self8211service mode. Besides onsite support, advisory services are available through Remote Expert on hi8211definition video conference. These branches provide a consistent experience across omni channels and comprise transaction processing stations (self8211service zone), information and interaction stations and advisory rooms. Right from account opening (including enablement for transacting through alternate channels like Internet Banking and Mobile Banking and instant issuance of personalised debit cards) to Remote Expert advisory, banking products and services delivery including products and services of SBI subsidiaries viz. Life Insurance, General Insurance, Mutual Funds and credit cards. e8211Trade through SBI Cap Securities are made available here. The first set of 7 sbi INTOUCH branches, under the sub8211brand sbi INTOUCH was launched on 1st July, 2014. These were opened as working pilots in New Delhi, Mumbai, Kolkata, Chennai, Ahmedabad and Bengaluru. During FY2016, your Bank has opened 115 sbi INTOUCH Branches to provide digital experience to customers across the country. These Branches are available in 70 districts of the country. Going forward, your Bank intends to continue its journey of expanding this digital footprint even more widely Your Bank, the Banker to digital India, has changed the way its customers do Banking. Bridging the gap between Customers and Bank, SBIs innovative applications have brought Banking closer to the customer on the go. Superior customer experience and trust in your Bank has made us the leader in Mobile Banking across the banking sector. Your Bank has leaped to the number one position in terms of value of transactions with a quantum jump in market share from 9.82 in March 2015 to 35.97 in Dec15, while consistently maintaining the number 1 position in terms of volumes with 38.44. market share in December 2015 Your Bank saw astronomical growth in all the facets of its Mobile Banking applications during FY2016 over FY2015. The volume of transactions saw a growth of 86.87 and value of transactions multiplied manifold to grow by 721. During the year, your Bank launched mobile banking applications for SME amp Corporate customers, State Bank Anywhere Saral amp State Bank Anywhere Corporate. These applications allow customers to do all their banking transactions such as Account Enquiry, Mini Statement, Utility Bills payment, EPF Payment, creation of Fixed Deposits and a lot more. The Corporate customers get additional features which allow them to initiate payment to suppliers, authorise e8211cheques and enquiry of account transactions. 10. State Bank Buddy Latest addition to your Banks plethora of technology offerings is its Mobile Wallet State Bank Buddy. Within 7 months of launch, Buddy user registration has crossed 26.60 lakh. The wallet has seen more than 48 lakh transactions to the tune of Rs.230.71 crore. Out of which Rs.11.47 crore are merchant transactions, up to 31st March, 2016. Buddy is the product designed for the tech savvy generation, the youth of the country, who are in touch with the world through their Mobiles. A user can Send amp Ask Money by knowing just the mobile number of the counter party, Recharge mobile/DTH, Pay utility bills Shop online and Book a Flight, Bus, Hotel, Movie tickets, online food and buy gifts through State Bank Buddy wallet. Buddy marketplace boasts of partnership with some of the biggest and the most popular names in the e8211Commerce industry. Your Banks various Mobile applications can be viewed and downloaded from the State Bank App Kart, which is available on both iOS amp Android. 11. Marketing amp Cross Selling Your Bank is the Corporate Agent of SBI Life Insurance Co. Limited and SBI General Insurance Co. Limited and has Distribution Agreement with SBI Mutual Fund, SBI Cards amp Payment Services Private Limited and SBI Cap Securities Limited for distributing their products. Your Bank also has tied up for distribution of products of UTI Mutual Fund, Tata Mutual Fund, Franklin Templeton Mutual Fund, LampT Mutual Fund, ICICI Mutual Fund and HDFC Mutual Fund. In addition, all the branches are now authorised to open accounts under National Pension System. . Cross Selling income increased from Rs.388.28 crore in FY2015 to Rs.489.04 crore in FY2016, recording a YoY growth of 25.95. . Income from SBI Life increased from Rs.244.62 crore in FY2015 to Rs.337.18 crore FY2016, recording a growth of 37.84. . Income from SBI General increased from Rs.56.64 crore in FY2015 to Rs.73.09 crore in FY2016, recording a growth of 29.04 over the corresponding period of last year. . Mutual Funds, gross mobilisation increased from Rs.20313 crore in FY2015 to Rs.39577 crore in FY2016. Also, number of SIPs mobilised increased from 1,57,076 to 2,40,009 in FY2016, recording a growth of 52.80 over the corresponding period of the last year. . Your Bank marketed 1.46 crore Personal Accident Insurance (PAI) policies and 4.88 lakh Health Insurance policies of SBI General in FY2016. Number of Health Insurance policies issued, increased by 82 and premium increased by 43.62 to Rs.106.06 crore. . SBI Card amp Payment Services Private Limited: 1.94 lakh credit cards were issued through your Bank branches in FY2016. . Your Bank earned commission income of Rs.0.34 crore in FY2016 from SBI Cap Securities Limited. 2.87 lakh Demat accounts were opened in FY2016, in comparison to 2.68 lakh accounts opened in the FY2015. . 35,043 accounts were opened under National Pension System in FY2016, in comparison to 13,477 accounts opened in FY2015. 12. Wealth Management Your Bank has designed, developed and launched, on 14th January, 2016 SBI Exclusif, a unique suite of Wealth Management services (WMS) for its high net worth customers. At present, only resident individual customers are eligible, but it will be extended to NRIs and Corporate / Trusts shortly. Some key highlights of the offering: . Indias first ever e8211wealth centre . The technology component of our Wealth Management Initiative is a major digitisation effort of your Bank. . Dedicated RM available through voice/video/chat . Services available beyond banking hours . World Class advisory services available through expert investment counsellors . Open platform with a suite of bestin8211 class products . Capability to execute MF orders in over 4,500 schemes across 15 AMCs . Asset allocation and one8211view available across all asset classes . State8211of the art tools like risk profiling, financial planning and portfolio analytics . Robust infrastructure enabling highest amount of security . 28211Factor authentication protocols to bring enhanced layer of security for each transaction. . Middle Office compliance team to maintain tight controls on quality of sales C. Small amp Medium Enterprises Your Bank has been the pioneer and market leader for SME financing. With over 1 million customers, the SME portfolio of Rs.1,89,534 crore as on 31st March, 2016 accounts for nearly 12 of your Banks total advances. The revival of business sentiment and growth in GDP has brought the focus sharply on the growth and viability of SME units. The Governments initiatives Make in India, CGTMSE cover and MUDRA are providing a significant shot in the arm to the SME segment. Your Banks endeavour in driving SME growth rests on three pillars: a) Customer Convenience b) Risk Mitigation c) Technology based digital offerings In FY2016, Ecosystem Financing (Project Shikhar) has been started by your Bank to take advantage of growing e8211Commerce footprint in the economy. Your Banks focus had been on digital banking platform and launched various facilities for SMEs based on technology like Credit Risk Model to provide automated instant sanction of loans under e8211tailer sellers financing, which is a truly disruptive offering, where loan to the seller is given at the click of a button. An in8211house Digital Tool is being used for instant sanction of loans to taxi operators or owners associated with a taxi aggregators platform. Apart from this, your Bank is leveraging technology for capturing early warning signals and has introduced digital inspection of units. Overall, SBI is leveraging technology in every facet of the value chain, be it sourcing business, designing products, streamlining processes, improving delivery or monitoring and follow8211up. Your Bank has taken several initiatives to build its SME portfolio in a risk mitigated manner and has brought about significant changes in (i) Product Suite, (ii) Processes (iii) Delivery. All the products offered to Micro, Small amp Medium enterprises have been strengthened and made more hassle free. Scoring Models have been introduced for loans up to Rs.10 Lakh. New products like Asset Backed Loans (ABL) have been reviewed and upgraded suitably. Sector specific products like Construction Equipment Loan, Medical Equipment Loan have been introduced with pricing matrix and scoring models. Cluster specific products have been introduced to capture top quartile customers in an industry. Your Bank has launched a Simplified Cash Credit product on pilot basis at Chennai amp Hyderabad Circles. Your Bank has introduced detailed Standard Operating Procedure (SOP) for various processes involved in the delivery of Credit to provide a ready reference to all operating functionaries. Your Bank has covered key products under Loan Origination amp Loan Life Management Software (LOS amp LL MS) which focus on capturing of pre8211sanction process of credit portfolio, ensuring quality and uniform standards of credit dispensation and have robust record and information retrieval systems. Under this initiative in FY2016 your Bank has introduced digital inspection application through Tab amp Mobiles which is a process of digitisation of presanction/ post sanction of SME units amp collateral securities capturing location of the property/ place of business. Your Bank had undertaken Project Vijay starting in FY2015 to revamp the delivery model for SME lending in order to drive growth and improve customer engagement, with following key features. . Over 1,000 relationship managers deployed for serving SME customers . Leveraging big data and analytics based lead generation for customer acquisition . Improving internal processes and documentation needs to reduce customer turn8211around time by . Increasing focus on risk mitigated, competitive products e. g. launch of new Asset backed loan product, promoting fleet finance, e8211DFS and e8211VFS products . Deploying Vijaypath tool for performance monitoring of relationship managers Customer engagement has improved significantly with reduced turnaround time, simplified documentation and assignment of dedicated relationship managers. Your Bank has been increasingly shifting focus towards risk mitigated lending. Supply Chain Finance Leveraging its state of the art technology, your Bank is focusing on further strengthening its relationship with the corporate world for their supply chain partners. During the last fiscal your Bank has entered into 57 new eDFS amp eVFS tie ups taking the overall tie ups with industry majors to 193. There has been a 40 YoY growth in the eDFS portfolio as a result of the new tie8211ups. The diversification in the eDFS portfolio and the sector8211wise portfolio is represented below Credit flow to Micro and Small enterprises under CGTMSE amp MUDRA Your Bank has been a pioneer in supporting MSMEs and for micro and small (MSE) business. Your Bank is extending collateral free lending up to Rs.1.00 crore under guarantee of CGTMSE. The cost of guarantee cover for working capital facilities up to Rs.50 lakh is being borne by your Bank. Your Bank has a portfolio of Rs.11,030 crore under CGTMSE. It was able to achieve Rs.12,281 crore disbursement almost 92 of the target of Rs.13,325 crore disbursement under MUDRA loans set by Govt. of India. Project Shikhar was rolled out to gain first mover advantage in the e8211Commerce space. The exponential growth in e8211Commerce has thrown open a world of opportunities for MSMEs. New players have entered the market space and B2B amp B2C space is growing in demand. Under this project, your Bank is working on various initiatives to pioneer an ecosystem for lending through partnerships with new business models. Three SME ecosystems have been identified as focus areas e8211Commerce, taxi aggregators and franchise finance. Your Bank has developed a specialised offering for startups active in the e8211commerce space. A pioneering innovative product e8211Smart SME for financing merchants selling through e8211commerce platforms has been designed. Tie8211ups with leading e8211Commerce companies, Snapdeal and Flipkart, have been established this year. This innovative product moves away from traditional balance sheet based lending to a cash flow based lending program. It uses an in8211house developed proprietary credit model based on platform and surrogate data to assess eligibility. The entire process has been automated at the click of a button from online application, uploading of documents, processing and sanction, all in less than a minute 8211 first time ever in the history of banks in India. The product was launched by your Banks Chairman amp CEO of Snapdeal on 15th January 2016. The seller no longer needs to submit traditional financial statements like Balance Sheet, PampL or Income tax returns to avail this financing facility. Your Bank has also developed a digital tool to identify any early signs of stress through the e8211commerce platform data of the borrower (ii) Taxi Aggregators Taxi aggregators have been revolutionizing the way Indians commute and your Bank has tied up with these aggregators to help individual drivers buy a car and become mini8211entrepreneurs. Under this, your Bank has tied up with both Ola and Uber India to extend vehicle loans to drivers and operators associated with these platforms. A digital credit tool has been developed in8211house by your Bank to automate the process and enable instant sanction. The tool was launched in partnership with Uber on 15th March, 2016 by your Banks Chairman amp Uber President Asia Pacific. Documentation needs have been significantly simplified for enabling faster loan disbursal process. Under the OLA cabs tie8211up launched in FY2015, over 1,000 loans have been disbursed across 5 centres. (iii) Franchise Finance A comprehensive product suite has been designed to cater to the franchising model that is fast growing in Indias retail consumer segment. Franchise finance along with electronic dealer finance will provide a comprehensive, competitive solution for large industry majors. The product suite now offers financing solutions for the franchisees initial capex investment, working capital and transaction related needs. Your Bank is tying up with large, reputed franchisors to extend this proposition to their new and existing franchisees. These loans will be risk mitigated through franchisor affiliation, comfort and repayment facilitation. Continuous sharing of data by franchisor will enable economic assessment of business model and identification of early warning signals for stressed franchisees. Five tie8211ups have been launched during the year Philips, Medplus Pharmacy, Anytime Fitness, Lakme salon and Raymond. ( iv) Debit Cards amp Acceptance Infrastructure (Merchant Acquiring Businesses ) Your Bank realised early the need for doing banking the Smart way, in its pursuit towards becoming the Banker to digital India. Your Bank has been putting significant efforts to upgrade its technology to the best in class, on an on8211going basis and the capability to offer near JIT (Just in Time) service delivery environment across its delivery channels. With over 23 crore State Bank Group Debit Cards as on 31st March, 2016, your Bank continues to lead in Debit Card issuance in the country. You will be glad to know that 20 of the Banked population in India have their accounts with your Bank, with 37 of total Debit Card penetration in the country. A concerted effort by your Bank to empower the customers to enjoy Anytime Anywhere Banking through Debit Card has propelled this sheer dominance of your Bank in Debit card space. You would be happy to note that your Bank has also improved its market share in Debit Cards spends from 25.07 (March 15) to 26.29 (March 16) which is highest amongst the banks as per RBI data. In sync with the focus of Government of India to create a digital economy, your Bank has strengthened its Debit Card acceptance infrastructure by giving a vigorous thrust on installation of Point of Sale (PoS) terminals, thereby taking the numbers to over 3.02 lakh, up by 50 over last year with a market share of 21.70 of PoS terminals. During the FY2016, your Bank has registered a growth of 56 in terms of number of transactions and 60 in value of transactions. With a view to move the larger base of Debit Cardholders to PoS terminals as also to e8211Commerce websites, awareness campaigns are being run on a regular basis. These measures zoomed the Debit Card spends over Point of Sale and e8211Commerce for the State Bank Group to Rs.41,500 crore for the FY2016, an increase of 36 from the previous year and taking the market share to over 26. Various innovations like introduction of sbiin Touch contactless Debit Cards, Mumbai Metro Debit Card, among others, aggressive marketing campaigns and Debit Card awareness programme, have placed your Bank in the top slot in terms Debit Card spends. In order to go green your Bank is now focussing on paperless mobile PoS terminals with 30000 mPoS terminals. During FY2016, Bank has also launched the Contactless (NFC) PoS terminals with over 30,000 such terminals already deployed in the field. Acceptance of Amex Card has also been enabled on SBI PoS terminals during FY2016. In addition to offering basic acquiring services on its terminals, your Bank is also providing Value Added Services such as: . CashPOS facility for cash dispensation to debit card holders . DCC 8211 Dynamic Currency Conversion Your Bank has also partnered with various Government initiatives for providing payment acceptance infrastructure at the Customer Service Centres (CSCs) across all geographies Your Bank has always believed in the potential of rural India as an important contributor to Indias economic growth and its progress being integral to ensure a sustainable and balanced development. Your Bank has end eavoured to meet the financial needs of this segment through several innovative channels, products and services. The Indian rural market is undergoing a paradigm change with structural shifts in the economy, rising non8211farm incomes, changing consumption preferences and increasing awareness among the rural consumers. This transformation is supported by several factors including rapidly rising connectivity, infrastructure development and emergence of new business opportunities. Your Bank is serving more than 1.09 crore farmer borrowers under agriculture segment and is deeply entrenched in rural banking arena. Always in the forefront in ensuring national priorities, your Bank surpassed the Agri credit flow target set by Government of India during FY2016, as in the past, as depicted in the table below. Smart Approach To Agri Business Your Bank is in the forefront of technology enablement for Rural8211Semi Urban (RUSU) areas by providing Core Banking Solutions, coupled with ATMs, Cash Deposit Machines, Point of Sale (PoS) machines and Micro ATMs. During FY2016, your Bank introduced various technology based solutions and products to make farmers lives easier, while at the same time improving the operational efficiency for managing agriculture loans. Some key initiatives in this area include: 1. KCC8211ATM8211RuPay Cards . For ease and operational convenience, RuPay cards were issued to over 26.77 lakh Kisan Credit Card (KCC) borrowers upto 31st March, 2016. KCC RuPay Cards work seamlessly with ATMs and PoS machines, enabling farmers to purchase their day to day farm requirements on 24X7 basis. 2. New Products for Farmers . The products launched during the year include: . Premium Kisan Gold Card (Asset Backed Agri Loan ): Aimed at financing emerging Agri Business entrepreneurs engaged in high8211tech farming and allied activities, the scheme was rolled out, with competitive interest rates. . Tatkal Tractor Loan . Mortgage free tractor loan, providing 100 of the cost of the tractor, with no processing charges and with a turn around time of 48 hours was launched. . Stree Shakti Tractor Loan Scheme . Mortgage free tractor loan for women as co8211borrower with lower interest rates. 3 . Corporate Tie8211ups: In order to make agriculture lending more sustainable and to reduce risk in the portfolio, your Bank is focusing on supply chain finance through tie8211ups. 4. Warehouse Receipt Financing . To avoid distress sale by the farmers and to encourage price discovery, your Bank has entered into tie8211ups with Collateral Managers to offer finance to farmers against their produce stored in warehouses. Bonding With Farmers To improve the quality of life of Indias rural population and to achieve total financial inclusion, SBI Ka Apna Gaon Scheme of adopting the villages was initiated in FY2008. By FY2016, 1,426 villages have been adopted for their overall development. Your Bank has also been forming Farmers Clubs at village level, for fostering continued relationship with the farming community. Today, the number of such clubs has reached 10,719. The key initiatives taken in adopted villages include the construction of community vermi8211compost units under clean village concept the construction of hygienic toilets installation of Solar lighting in the villages and conducting awareness programmes through melas and exhibitions. Your Bank has been at the forefront of Financial Inclusion initiatives in the country. Your Bank is the pioneer in the Business Correspondent (BC) model, an alternative for providing banking services to cater to both urban and rural customers, characterized by small value transactions. The BC model, with over 64,628 Customer Service Points (CSPs) across the country, provides various products and services such as savings, term deposits, micro loans, remittances, loan repayments and micro8211pension. Your Bank has successfully leveraged technology for propagating Financial Inclusion by introducing Internet based Kiosk Banking, Card based and Cell phone messaging channels Under the Pradhan Mantri Jan Dhan Yojana (PMJDY), your Bank has been amongst the most prolific implementers of the programme. Your Bank has opened 5.32 crore accounts up to 31st March, 2016 and issued 4.21 crore RuPay debit cards to eligible customers. A substantial number of these cards were issued in some of the most challenging areas of the country. The total number of financial inclusion accounts has thus grown from 7.29 crore in FY2015, to 9.28 crore in FY2016. The value of transactions handled through Business Correspondents has increased by 49 from Rs.38,973 crore in FY2015, to Rs.58,217 crore in FY2016. Bank has actively participated in SHGBank Credit linkage programme since its inception in 1992. As of 31st March, 2016, your Bank is the market leader in SHG financing with a credit deployment of Rs.5,495 crore to 3.6 lakh SHGs, 91 of which are women SHGs. Continued focus on the development of innovative, technology enabled channels for delivering banking services among the rural populace has resulted in the successful launch of several new initiatives like Aadhaar Enabled Payment Systems, automated e8211KYC, Immediate Payment Service (IMPS), Micro ATM rollout, Savings Bank cum Overdraft facility under PMJDY and Direct Benefit Transfer (DBT)/Direct Benefit Transfer for LPG (DBTL) payments. In the years to come, all these initiatives are seeds that will eventually usher in a cashless society ecosystem, promising great social benefit. Hub8211and8211Spoke Model with Business Correspondent Network Your Bank has mapped 1,03,565 villages to 52,522 rural Customer Service Points (CSPs) for servicing the customers with asset8211liability products, including accepting credits in loan accounts from customers residing in remote unbanked areas. These CSPs are linked to a nearby branch which serves as the support and monitoring point for these CSPs. Empowering Rural Youth To mitigate unemployment and under employment problem among rural youth in the country, comprehensive, free of cost residential trainings in personality and skill development are being imparted through Banks 116 Rural Self Employment Training Institutes (RSETIs). Despite some of these institutes having been located in the socially and geographically challenged areas, these institutes are playing a vital role in Make in India and Skill India campaigns. Banks RSETIs have conducted 12,840 programmes, trained 3,40,688 candidates and 1,60,607 trainees have been gainfully settled Training for Debt Recovery Agents (DRAs) To supplement in8211house resources for recovery of your Banks dues, your Bank is engaging its BCs/CSPs as Debt Recovery Agents (DRAs), after they pass certificate examination on completion of mandatory training, which is given at Banks cost in RSETIs. Close to 5,000 BCs/CSPs have been imparted DRA training during FY2016. Imparting Financial Literacy With the main objective of imparting financial literacy and facilitating effective use of financial services by the common man, your Bank has set up 232 Financial Literacy Centres (FLCs). During FY2016, a total of 8,855 financial literacy camps at villages across the country were conducted by these FLCs Regional Rural Banks (RRBs) Your Bank has sponsored 14 RRBs covering 155 districts in 15 States, with a network of 3955 branches. Your Banks investment in equity of 14 RRBs is Rs.479.82 crore and its non8211equity investment is Rs.23.62 crore. All RRBs are on CBS platform. Besides, RRBs have implemented various IT initiatives such as RTGS, NEFT, RuPay Cards, IMPS, Kiosk Banking, Aadhar Payment Bridge System, Aadhar Enabled Payment System, National Automated Clearing House, Cheque Truncation System etc. which have been implemented in Public Sector Banks. Under PMJDY, RRBs have opened 68.68 lakh accounts and have covered 29.85 lakh account holders under Prime Minister Suraksha Bima Yojna. Banking system is witnessing new challenges in its traditional business domain from new digitally enabled entrants. Payment systems, of late, is the most sought after aspect of banking business on account of the growing penetration of smart phones, e8211commerce and launch of a good number of innovative products/mobile apps. Payments Bank and Small Finance Banks are on the anvil. The competitive scenario is getting intense and changing rapidly. State Bank Aggregator Module (SBIePay) Your Bank is the first and only Bank to have its own payment aggregator services. As a Bank and a Payment aggregator, SBIePay has already partnered with 41 banks for providing seamless Internet Banking options to the customers. PayPal has also been added as a new channel in SBIePay. With its focus on C2G and B2G SBIePay is well positioned to support the Govt. on its cash less and less cash society aspirations through Digital India initiatives. NTRP (Non Tax Revenue Portal) of Controller General of Accounts, enabled by SBIePay for online receipts of all Central Govt. ministries was launched on 15th February, 2016 by the Honourable Finance Minister. SBIePay has already provided its aggregator services to GRAS (Govt. Receipts and Payments System) of the States of Maharashtra, Rajasthan and entered into relationship with Assam, Gujarat, and Puducherry State governments. Indian Railways eProcurement system has identified SBIePay for their online procurement payments. PSUs such as HPCL, IOCL amp Gail Gas Limited are some of the major PSU clients of SBIePay for LPG refill payments amp new connections. SBIePay aims to be the one stop solution for processing all online Govt. Receipts and a leading player in C2G and B2G segment. Enterprise Wide Loyalty Programme: State Bank Rewardz In line with our vision statement to keep Customer first during the FY 2016, your Bank launched Enterprise Wide Loyalty Programme8211State Bank Rewardz to reward its customers for the unstinted trust reposed, across a wide range of services availed by them. Your Bank envisions strengthening its relationship with its customers by recognizing their continued faith and long term association with your Bank. Now, customers earn reward points for their various transactions like payment through Debit Cards, Internet Banking transactions, usage of Mobile Banking, Personal Banking, Demat Accounts, Agri Business, Home Loans and Current Accounts. These reward points can be redeemed for a plethora of redemption options such as SBI Gift Card, Merchandise, recharging of phone or D2H, booking tickets for Movies, Buses and Flights. The most important feature of the Programme is the ease of use through a Mobile App8211 State Bank Rewardz which can be downloaded from the Google Play Store. To further improve customer experience, the reward points can be redeemed at select Merchant partner outlets as well. F. Government Business Being accredited banker to the major Central Government Ministries amp Departments and most State Governments, your Bank continues to retain its position as the market leader in Government Business. In continuation of its service tradition, your bank pioneered in developing customised e8211solutions for The Government of India and several State Governments, thereby facilitating the Central / State Governments to migrate their transactions to the online mode which has brought in more efficiency and transparency in the system. More than 66 of your Banks Government Business has been migrated to e8211mode, which has resulted in substantial reduction in the average settlement period, as also in the reduction of cash transactions. Exhibit 30: Government Turnover Government Commission With a view to facilitate e8211Governance amp bringing in more efficiency, following new initiatives were taken during the year: . Pension Payments . Your Bank has been administering pension payment to more than 40 lakh pensioners through its 14 CPPCs. This year your Bank successfully disbursed first tranche of OROP arrears to 8.04 lakh defence pensioners including family amp Galantry award winning pensioners for which your bank has been appreciated from all quarters. . Migration of Salary/ Vendor payments to CMP . Migrating Salary/ Vendor payments of Rajya Sabha, Railways, State Govt. of Assam. Manipur amp Mizoram to CMP platform has brought in more efficiency amp standardisation in handling Govt. payments. . Online Fee collection . Your Bank facilitated online collection of fee of major recruitment examinations amp other dues for Govts. of UP, Jharkand, Tamil Nadu, CBSE. Prasaar Bharti etc. . Non Tax Receipt Portal of Govt. of India . SBI e8211Pay has been integrated with NTRP Portal for online collection of all non tax revenue of Govt. of India. . e8211Tendering Solutions . have been provided to Konkan Railways amp Delhi Metro Rail Corporation. . e8211Governance in State Governments . 29 e8211initiatives launched for various State Govts. . Visa on arrival . this facility was enabled for Japanese nationals at 6 centres amp e8211Tourist Visa facility which started last year with 44 countries has since been extended to 150 countries. Visa fee is being collected through SBI e8211pay. . Direct Benefit Transfer for LPG . Your Bank is the sole banker to process LPG subsidy. During the year, Rs.21769 crore were disbursed through 112.29 crore transactions. . Other Direct Benefit Transfers: Your Bank has processed 12.94 crore subsidy transactions involving Rs.34797 crore during FY2015821116. . Small Savings Schemes . Your Bank services more than 60 lakh PPF, 3.85 lakh Sukanya Samriddhi accounts (Highest among authorised Banks) More than 5 lakh new PPF accounts have been opened during FY2015821116. G. Efficiency and cost control Your Banks Insurance cell was created at the Corporate Centre for procuring Insurance Policies for your Banks own assets at competitive prices with better terms and coverage for enhanced efficacy in claim settlements. Your Bank has also complied with RBIs instruction on Unique Customer Identification Code (UCIC) to the extent of 99.50. In terms of operating cost reduction, your Bank has taken up the rationalisation of Currency Chests, under which 105 Currency Chests (CC) have been closed during FY2016, saving a recurring cost of approximately Rs.50 crore per annum. Your Banks CPCs Redesign amp Other Projects (erstwhile BPR Projects) has been continuously working on the process changes and redesigns, including risk assessment and challenges posed for increasing the efficiency and delivery of your Banks various products and services. To attain considerable Cost Control and reduction, your Bank has further centralised and rationalised its purchases of registers and forms, and the introduction of Outsourcing Model for Stationary Management. To get the optimum advantage of bulk ordering in terms of reduced wastage and enhanced efficiency, a switchover from in8211house supply of stationery items to an outsourcing model of web based stationery management is being implemented. This initiative is expected to help in the reduction of costs presently being incurred on hiring of premises, management of storage, obsolescence of stationery items, manpower and transportation costs. Pilot rollout of the project was launched in two Circles in March 2016. For digitisation and easy retrieval of Account Opening Forms (AOFs), an Electronic Data Management System (EDMS) has been introduced during the year. The digitisation of AOFs aims to archive the AOFs electronically and retrieve the images at all 14 LCPCs. This is expected to be completed during the FY2016821117 on a Pan India basis. In order to reduce the printing cost of cheque books and establishment cost of LCPCs, further centralisation of cheque book printing is in the process of rollout and has been implemented for 8 Circles at 2 centres till date. The entire process has been carried out in a secure environment at your Banks Base Security Printer, replacing the present process which involved an extra layer with two printers. As a result of the above initiatives, your Bank continues to efficiently manage a continuously increasing volume of customer transactions by taking advantage of standardisation, skill building and economies of scale. Corporate Banking Group The Wholesale Banking business at your Bank focuses on servicing corporate customers through customised financial solutions for enabling business in India and key overseas geographies, specialises in analysing business and financial requirements of its clients and providing solutions through various products, such as working capital finance, export finance, trade, transaction amp commercial banking and rupee and foreign currency term loans. The wholesale banking ecosystem at your Bank comprises several teams focused on specific areas to facilitate specialisation and customised product offerings to your Banks clients. During FY2016, the Wholesale Banking business was focused on proactive monitoring of the portfolio given the The HNG Float Glass Manufacturing Site challenging economic environment, while continuing to grow its commercial and transaction banking business. Going forward, your Bank will look at sourcing new businesses and generating new income streams, while continuing to offer comprehensive financial solutions to corporate clients with a focus on profitability and risk mitigation. The Corporate Accounts Group (CAG) is the dedicated vertical handling the large credit portfolio of your Bank. CAG has 8 Offices in 6 regional centers viz. Mumbai, Delhi, Chennai, Kolkata, Hyderabad and Ahmedabad. The business model of CAG is centered on the Relationship Management concept and each client is mapped to a Relationship Manager who leads across8211functional Client Service Team. The Relationship strategy is anchored on delivering integrated and comprehensive financial solutions to clients, through structured products, within a strict Turn8211 Around8211Time. The principal objective of the strategy is to make your Bank the first choice of top Corporates Fund Based outstanding of the CAG constitutes 22 of total credit portfolio of your Bank. Around 85 of CAG exposure is to Corporates with ratings of Investment Grade and above, while the distribution to a variety of sectors is well balanced. CAG handles about 58 of the domestic forex business of your Bank. During the year, the group handled several high value deals of top clients from both private and public sectors. Your Bank has continuously been working on promoting technology initiatives for operational convenience as also to minimize operational risk. Such initiatives include mobile versions of Corporate Internet Banking i. e. State Bank Anywhere Corporate, which allow corporate users to initiate and authorize transactions through their mobile. In addition e8211trade and various payment solutions are now available. During the year your Bank has also stabilized the LL MS (Loan Lifecycle Management System) platform, a web based portal for assessing credit risk in loan proposals including internal credit rating exercise. The platform will also be used for other ancillary activities related to credit management Transaction Banking Unit (TBU) Transaction Banking Unit (TBU) offers a range of products to Corporates, Government Departments and Financial Institutions comprising of products to facilitate Cash Management Products and Trade Finance and Supply Chain (Dealer Vendor) Finance. The business of the Unit has clocked significant increase during last three years. A. Cash Management Product (CMP) The whole spectrum of Cash Management Service encompassing Collections, Payments and Liquidity Management are provided by way of cheque and cash collection (including Doorstep Banking), Collection for Public Issues (IPOs/Bonds), e8211Collection (including the facility of virtual account number), e8211Payments, management of Mandates and other paper instruments like Dividend Warrants, Refund and Interest Warrants, Corporate Cheque payable at Par (CCPAP) and Multicity Cheques. While collection facilities are provided through SBI F. A.S. T (Funds Available in Shortest Time) to Corporate and Institutional Customers through a network of 1854 authorised branches across the country by means of a technology driven platform, our entire network of over 16400 branches is also made available to large Mid8211 Corporates, SMEs, NBFCs, Institutional Customers, Mutual Funds and Insurance Companies for Collections through certain specially designed products such as Easy Collect, Powerjyoti Pre Upload, etc. Your Bank offers various e8211Payment products through a secure process of dedicated portal with Host8211to8211Host facility. The business has been growing over last three years. CMP Centre is the Sole Refund Banker for Central Board for Direct Taxes (CBDT). CMP Centre has also brought about integration of payment systems of Ministry of Defence, Civil Ministries under UMEA, a number of State Governments with Core Banking Infrastructure of your Bank by providing Centralised e8211Payment Solutions enabling Government Departments to achieve their objectives under National e8211Governance Project (NeGP). Centralised e8211Payment for Railways commenced from CMP with Delhi Division of Northern Railways. Doorstep cash and cheque pick8211up facility for Railway Station under the scheme Rail Shakti Project has also been extended to Indian Railways. CMP has also started non8211tax collection for Government of India through Bharatkosh Portal, hosted by Controller General of Accounts. (a) e8211Trade SBI . Your Bank has established an excellent technology and operation infrastructure for its Trade Finance business. e8211Trade SBI, a web8211based portal, which was launched by your Bank in March 2011, has been undergoing constant improvement to enhance customer comfort and provide the means to customers to access trade finance services with speed and efficiency by enabling them to lodge Letters of Credit, Bank Guarantees and Bills Collection/negotiation requirements online from any corner of the world. As on 31st March, 2016, 2250 Corporates are registered under e8211Trade SBI. (b) e8211VFS (Electronic Vendor Financing Scheme) Our relationship with the Corporate World has been further strengthened by financing their Supply Chain Partners through the above two products which are fully automated, secured and robust. As on 31st March, 2016, 182 Industry Majors (IMs) with 3867 vendors and 12993 dealers across the country have been migrated to the electronic e8211VFS/ e8211DFS platform, a growth of 115 and 64respectively. C. Financial Institutions Business Unit Financial Institutions Business Unit is a dedicated vertical created for capturing potential business opportunities from financial institutions viz. Banks, Mutual Funds, Insurance Companies, Brokerage firms and NBFCs. In addition to facilitating their Cash Management by making available various Collection and Payment products. Insurance Cos. have been extended Easy Collect product for collection of premium over the counter at all Branches and Mutual Funds have been provided with Intraday Limit facility for facilitating their redemption payments. Capital Market Branch (CMB), a Specialized Branch at Mumbai caters to the Capital Market business clients and brokers. During FY2016, CMB has handled 119 Bonds/ FPO/ IPOs issues and mobilised Rs.29,307 crore (CASA) as Bankers to an Issue (BTI). During FY2016, CMB has received recognition as one of BSEs top 3 performers (for the year FY2015) in the Primary Market Segment (Debt Public Issue Bids8211Banks) and Primary Market Segment (Equity IPO/FPO Bids Banks) respectively. Project Finance amp Leasing The project finance environment continued to remain challenging during FY2016 largely due to a slowdown in new project commitments by corporates, coupled with implementation and operational issues affecting ongoing projects. Your Banks special business unit Project Finance amp Leasing (PFSBU) deals with the appraisal and arrangement of funds for large projects in infrastructure sectors such as power, telecom, roads, ports and airports. It also covers other non8211infrastructure projects in sectors like metals, cements, oil amp gas, among others, with certain threshold on minimum project cost. PFSBU also provides support to other verticals for vetting their large ticket term loan proposals. In order to strengthen the policy and regulatory framework for financing infrastructure, inputs are also provided to various ministries of Government of India, Niti Ayog and the RBI with respect to lenders views on new policies, Model Concession Agreements and broader issues being faced in infrastructure financing. As on 31st March, 2016, the portfolio of infrastructure projects under implementation and control with PFSBU include Power projects with aggregate capacity of 43,536.50 MW Telecom Projects serving more than 190 million subscribers Road projects covering more than 5000 kms Metro Project in Hyderabad besides a host of projects in steel, cement, Urban Infra, etc. During FY2016, fund based and non8211fund based exposure aggregating Rs.7,249 crore (Rs.12,090 crore in FY2015) were disbursed to such projects Mid Corporate Banking With a view to focussing on midsize units having credit requirement for limit of above Rs.50 crore and upto Rs.500 crore (Fund based and Non8211Fund based), your Banks Mid Corporate Group (MCG) operates through its 14 Regional Offices across Ahmedabad, Bangalore, Chandigarh, Chennai (2), Hyderabad, Indore, Kolkata (2) Mumbai (2), New Delhi (2) and Pune, and has 54 branches as on 31st March, 2016 with 20 branches in metro centres and 34 branches in other urban centres. MCG Loan Portfolio (Non8211Food Domestic) During the year under review, MCG has grown in investment grade assets mainly in, Textiles, NBFC, CRE, Chemicals and Wholesale industries. The Group continues to partner in growth of its customers in India to expand their activities and provides them support for acquiring assets or companies overseas, including by way of loans to overseas subsidiaries and JVs (backed by Letters of Comfort or Stand8211by Letters of Credit). The International Operations of your Bank are guided by the overarching principle of supporting global Indian corporates and Indian diaspora spread across geographies. In addition, your Bank also targets the local populace in line with its vision to become a truly International Bank. The number of foreign offices of your Bank is currently 198. Spread across 37 countries in all the continents, your Bank offices include 55 Branches, 20 other offices, 7 Representative Offices and additional 113 offices of 8 Foreign Subsidiaries. As such, diversity in operating structures is a cornerstone of your Banks expansion activity. During FY2016, your Bank has opened 2 new branches in United Kingdom, 4 Indian Visa Application Centres in Bangladesh and upgraded Seoul Representative Office into a full fledged branch. Your Bank commenced its Representative Office functions in Sao Paulo, Brazil through its subsidiary State Bank of India Servicos Limitada. Nepal SBI Bank Limited, a subsidiary of SBI has opened 3 branches and 1 extension counter during this period. Dusseldorf Marketing Office of SBI, Bakersfield Branch of SBI (California) and Abbotsford Branch of SBI (Canada) Bank were closed during the year The Group has dedicated verticals in Credit and NPA management, Compliance, Risk, Treasury, Retail and Overseas Subsidiaries, Human Resources, Operations, General Banking, and Strategy to support the extensive international operations of your Bank. International Banking Group supports your Bank as well as its major stakeholders through its various business functions as detailed below: 1. Merchant Banking Your Bank facilitates raising debt in Foreign Currency by Indian corporates by way of External Commercial Borrowings through syndicated deals in conjunction with other Indian and Foreign Banks, and also through bilateral arrangements. . Premier Mandated Lead Arranger and Book Runner during the FY2016 . 9 Syndications aggregating US 2.674 billion . 14 Bilateral Loans aggregating US 3.510 billion to Indian corporates on a bilateral basis IBG8211Credit is responsible for building a quality loans amp advances portfolio in the overseas branches. This is achieved through a range of loan products. The loan products inter alia, include bilateral amp syndicated loans. . Introduction of Loan Lifecycle Management System across Foreign Offices for prompt monitoring and better control and supervision of loan accounts. . Creation of Japan desk at New Delhi to promote Indo8211Japanese collaboration 3. IB G Retail amp Remittances Through specialized remittance products your Bank enables a window to India for NRIs residing in different corners of the world. In some countries with considerable Indian diaspora, your Bank also engages in retail banking activities for both Indian as well as local customers. . Bank launched USD Travel Card at its Maldives Operations. 4. Financial Institutions Group The Group facilitates linkages of your Bank with international stakeholders viz Correspondent Banks, Foreign Govt. Agencies and Developmental Financial Institutions, International Chamber of Commerce etc. on the one side and facilitates synergy between IBG and other Business Verticals such as Mid Corporate Group, Corporate Banking Group, Global Markets etc. on the other side. . Redesigning of Financial Institutions Group to consolidate the Correspondent Relationship job, which was earlier being handled partly by Global Market Unit Kolkata (GMUK). . Relationship Management Concept for Banks amp Financial Institutions has been introduced in line with our strategy to adopt the best international practices. . SBI is in the process of acquiring a CRM solution to have a 360 view of the relationship with Banks/FIs 5. Global Trade Department Global Trade Department (GTD) facilitates and supports your Banks Foreign Offices in maintaining a vibrant Trade Finance portfolio. GTD formulates policies and innovates new products as per changing regulatory norms and market demands. GTD takes lead in introduction of new technologies to improve service quality in Trade Product offerings viz. Letters of Credit, Bank Guarantee and Trade remittances, plays an important role in synergizing Domestic and Foreign offices for maximizing returns. . Trade Finance assets outstanding as on 31st March, 2016 was US 14.614 billion, accounting for 36.29 of IBGs Net Customer Credit. Non8211fund based business done by our Foreign Offices during FY2016 was US 10.377 billion. . To combat Trade Based Money Laundering, rolled out an additional screening solution across all Trade Finance intensive Foreign Offices. . State8211of8211the8211art Trade Finance solution acquired during FY2016. Pilot Country China and Maldives since implemented and a complete rollout across all countries expected by December 2016. . SBI has been adjudged as The Best Trade Finance Bank8211India by Global Finance Magazine for the fourth time in a row in January 2016. 6. Global Link Services Global Link Services (GLS), a specialised outfit, caters to centralised processing of Export Bills collection, Cheque collection and online inward remittances. . Tie8211up with 31 Exchange Companies and seven Banks in Middle8211 East Countries for channelizing inward remittances through your Bank. . During FY2016, GLS (on behalf of domestic branches) handled 67,577 export bills and 65,619 foreign currency cheque collections aggregating to US 14.39 billion. . During FY2016, GLS handled 99,08,361 online inward remittance transactions amounting to US 6.69 billion received globally. 7. International Banking 8211 Domestic International Banking 8211 Domestic (IBD) is a new department under FIG, which is a single point of contact for all the Foreign Offices as well as Correspondent Banks for all matters relating to domestic IB business. IBD is also responsible for monitoring timely submission of all RBI returns and fema compliance. Your Bank is committed to the policy of zero tolerance of non8211compliance with regulatory guidelines in all its overseas operations. Regulatory concerns identified by regulators/auditors are addressed on priority basis. Status of remediation is placed before the Audit Committee of the Board. Your Bank has adopted an Independent Risk Governance Structure covering domestic and international operations. A country Risk Management Policy in tune with RBI guidelines is in place. Country8211wise and Bank8211wise exposure limits are monitored and reviewed on regular basis. As a truly Digital Bank, your Bank has taken a holistic approach to innovate processes to capture and convert data into a simple virtual organisation that appears ubiquitous to every customer, offering tailored products to the likes, needs and preferences. The initiatives taken at Overseas Offices are: . Your Bank completed its multicountry migration from Finacle 7.6 to Finacle 10.2 in 24 countries, which will support a wide range of APIs (Application Programming Interface), wealth management and enhanced mobile banking solution. . Trade Finance Solution8211 e8211Trade from Misys Plc. (UK) was launched in China and Maldives enabling customers interface with online 24 X7 portal for all Trade Finance requirements at Foreign Offices . Anti8211Money Laundering solution (AMLOCK) implemented across all geographies which automated processes through digital alerts. ACE Pelican software has integrated/ automated Watch8211List Screening to optimize KYC norms. . Bank implemented a predictive tool (FinAssure) covering all 24 geographies which monitors performance of all critical applications, networks and infrastructure to dynamically manage unforeseen peak loads. . The much admired onlinesbi (Internet banking solution) extended to two more geographies viz. Bahrain and Botswana. Loyalty programme covering debit card usage and Remittance through INB was launched in Singapore to promote digital stickiness and cashless transactions. . To provide best of security, comfort and confidence to customers, Bank replaced all magnetic stripe cards with EMV cum Magnetic Stripe Cards. Advanced Anti Skimming devices and terminal security, SMS alerts, Out of zone concepts and PIN based debit card authorisation have been implemented in all geographies. Banks Digital Banking strategy is continuously reworking to initiate various technologies such as Internet of Everything, Open Banking to enhance the choice, utility and experience, Mobility and Wearable. Your Bank has initiated: . Enterprise Project Management tool where every IT project is tracked. . Bank level CRM solution to improve deep understanding of customer needs and behaviour, requiring very little remote support. . Big data analytics to help deliver products on customer preferences and tracking customer stickiness for successful customer retention. . Bank has begun using Private Cloud selectively and has plan for Document Management Solution to capture its records digitally. . Generation of regulatory and other reports directly from core data under ADF (Automatic Data flow) for International Banking Statistics (IBS), Bank Exposure and Country Exposure Stressed Assets Management Management of Non Performing Assets (NPAs) is one of the biggest challenges facing the Banking sector today. Increasing NPAs adversely impacts the bottom line of banks. Banks cannot book income on such assets and they have to make provisions as per IRAC norms of RBI. Rising NPA levels and fresh slippages across sectors can be attributed to the following factors: . Reduced market confidence due to the slowdown in the global economy the negative spill overs from global financial markets and the Less than adequate pick up in domestic growth and declining exports. . Stalling of projects due to infrastructure bottlenecks, delays in obtaining Govt. approvals, problems in land acquisition and supply side constraints . Cancellation of coal blocks and the limited off8211take of power by Discoms (Power Distribution Companies) given their reducing purchasing capacity. . Labour laws constraints and the Stress in important sectors such as Textiles, Power, Sugar, Steel and Aviation. . Delay in realisation of receivables due to subdued demand. . Delay in the resolution of NPAs through legal proceedings. Consequent upon the Asset Quality Review (AQR) exercise conducted by RBI, profits of your Bank reduced considerably on account of higher provisioning. With the economic recovery prospects appearing weak in the short term, the stress faced by the Banking sector is likely to continue for a few more quarters As part of focus on resolution / recoveries of NPAs, Stressed Assets Management Group (SAMG) continues to work as a dedicated and specialised vertical for efficient resolution of high value NPAs. It is headed by a Deputy Managing Director with two Chief General Managers overseeing the entire effort. With five Regional Offices each headed by a General Manager, a General Manager AUCA exclusively for management and resolution of Advances Under Collection Account (AUCA) and a General Manager SampR amp CDR for handling Sale to ARC and evaluating viable CDR proposals, SAMG has turned into a centre of excellence in the NPA resolution effort of your Bank. As on March 2016, SAMG has 19 Stressed Assets Management Branches (SAMBs) and 44 Stressed Assets Recovery Branches (SARBs) across the country. Besides initiating hard recovery measures, SAMG introduced certain innovative methods and thus gave first mover advantage to your Bank in areas like arranging Mega e8211Auction of large number of properties on Pan8211India basis, initiation of criminal actions, identification of un8211encumbered properties of the borrowers / guarantors and arranging for attachment of properties before judgement. The Loan resolution week (LRW), a nationwide Bank Adalat was conducted over a period of one week in May 2015 and all over NPA borrowers were advised in writing well in advance to come for negotiated settlement. Besides giving wide publicity through nationwide advertisement through print and social media, the event was internally monitored by setting8211up war rooms at administrative offices. Despite making concerted efforts to expedite recovery and reducing NPAs, your Bank often faces impediments in the form of legal hurdles, unavailability of strategic investors, lack of buyers for properties put up for auction, among others. For the various constraints, your Bank has approached the concerned authorities at appropriate levels and relevant forums like Gyan Sangam, IBA, among others. Despite these constraints, all actions initiated for resolution are constantly followed up and strategies are periodically reviewed for expeditious resolution of NPAs. Taking SMART Initiatives The Stressed Assets vertical has taken the following technology initiatives: 1. L itigation Management System (LMS) deals with all the cases that have been filed for and against your Bank in respect of all Loan (NPA/ AUCA) accounts. It enables effective management of existing and new legal cases, store contact details of Advocates, Valuers, Recovery Agents etc, and track expenses incurred on them. The monitoring through LMS system has ensured that all court hearings are attended by our officials, advocates and hearings outcome also gets recorded instantaneously. 2. Loan Life8211Cycle Management System (LL MS) is the online credit processing software which handles all credit processes, as prescribed by your Bank, end8211to8211end. It has been rolled out in all the SAM Branches and helps in generating dynamic MIS reports, monitoring the account right from inception, 3. Early Warning System (EWS) is a software that enables early identification of potential stressed accounts before they become delinquent so that timely action can be taken preventing their further deterioration 4. Electronic Document Management System (EDMS) is an electronic depository of important documents, transactions, audit trails, accounting reports, workflow processes, compliance documents, etc. It enables secure, single point storage and timely amp efficient retrieval of documents. 5. The NPA1 PORTAL enables the monitoring of recovery by the Stressed Asset Branches on daily basis and dissemination of comparative recovery position of each branch amongst the entire field force. It also provides a single point repository of standardised information on NPA / AUCA accounts and their movements. ACTION PLAN FOR MANAGING NPAs Your Bank has adopted a twofold strategy for controlling fresh accretion and resolution of existing NPAs. A. Controlling Fresh Accretion to NPAs: 1. Early diagnosis of the problems and analysis of the reasons for irregularity, with appropriate strategies for time bound action to prevent slippage as NPA. 2. Industry wise exposure limits have been set to diversify profile and minimize risk. 3. Loan portfolio is monitored on an ongoing basis. 4. Account Tracking Centres have been set up to prevent accounts slipping into NPA category. 5. A system of Tele8211calling/ personal contact/ SMS alert/ sending notices etc. is being followed on default of overdue installments / irregularity in accounts. B. Improving Resolution of NPAs: 1. In cases where soft recovery measures do not fructify, legal action is initiated like action under SARFAESI, Filing suits in Debt Recovery Tribunals and other Courts. Depending on the merits of the case, recourse to higher courts like High Court, Supreme Court, etc. is also taken. 2. Involving Business Correspondents, Business Facilitators and Self Help Groups in recovery of Agricultural NPAs. 3. Arranging Bank Adalat and actively participating in Lok Adalats for recovery. 4. N odal officers monitor DRT Cases and liaise closely with DRT officials. Lawyers meets are conducted and the performance of advocates is constantly monitored to expedite DRT process. 5. CLOs / Law Officers / DGMs / AGMs attend court cases to personally monitor advocates performance. It also signals a strong intent of your Bank towards battling out the cases while making last mile recovery efforts. 6. Identifying Companies and promoters as Willful Defaulters and arranging for display of their names on the websites of Credit Information Companies such as CIBIL, Equifax, CRIF Highmark, Experian. 7. Review of NPAs at various levels is done at regular intervals. 8. BIFR cases are closely followed up. 9. E8211auction has been introduced for increased transparency and better price realisation. 10. Sale to ARCs is also explored in select cases. 11. Identifying and engaging with strategic investors for takeover of stressed assets. Strategic Debt Restructuring (SDR) option is also explored in select viable cases as per RBI guidelines. 12. Entering into One8211Time Settlements with borrowers. 13. Using Resolution Agents to take possession of properties mortgaged to your Bank and arranging for their auction. 14. Considering Debt Asset swaps in some cases. 15. Engaging investigation agencies to trace out unencumbered assets of promoters and guarantors and obtaining attachment before judgement over these properties. 16. Publishing photographs of defaulters in newspapers where warranted. 17. Persuading Large Corporate borrowers under stress to sell noncore assets, dilute their shareholding and bring in strategic investors thus reducing debt and improving viability. 18. Your Bank organises Mega e8211Auction every calendar quarter. 19. Properties available for auctions are also showcased in Property Mall, wherein, space is taken in shopping malls in the prominent locations, to display pictures/videos of properties being put up for auction. 20. Your Bank is also positively exploring CIBILs proposal of carrying out health check on the existing commercial and consumer portfolio with the aim of improving our Asset quality. 21. ATM: The web based Assets Tracking amp Monitoring (ATM) software enables all stake holders to have a common view along with granular drill down up to account level. It covers monitoring of SMA as well as Sub Standard accounts in PER, SME and AGL accounts. An SMS is sent to all customers at Risk Grade I level followed by a reminder by way of an SMS. 22. To prevent slippages, your Bank has tied up with GE Capital for proactively making calls to stressed accounts (SMAs) in Retail segment and Real Estate sector. 23. Assets Tracking Centres at Circle level track and monitor probable NPA accounts (SMAs) in SME and agri segments by making calls on the customers and follow up for recovery. Treasury Operations Domestic Your Banks treasury, has given another creditable performance this year, despite relatively unfavourable market conditions. Interest income increased 20.5 YoY in FY2016, while profit from sale of investments also soared 44.19 YoY to over Rs.4900 crore. Your Bank maintained its preeminent position in the forex segment, with profit from forex and derivatives growing above 19.5 in FY2016 from the same period last year. Your Banks Global Markets Group is responsible for managing your Banks SLR portfolio, as well as liquidity management which includes maintenance of CRR and HQLAs for Liquidity Coverage Ratio (LCR). Unlike last year, the tailwind from falling yields was not available this year for the Bond portfolio. Benchmark 10 year G8211Sec was trading at 7.78 till as late as 28th February, 2016, compared to 7.76 on 31st March, 2015. It was only in the month of March 2016 that yields came down to close the year at 7.46, down only 30 basis points in FY2016, compared to a more than 100 basis points drop in FY2015. Your Bank was still able to use the temporary dips to book profits in the interest rate portfolio recording an increase of 49.27 over FY2015. To improve our portfolio yield and to benefit from the opportunities available in the Corporate Bonds and Commercial Paper markets, your Bank made timely investments in select papers during FY2016. In the area of liquidity management, we continue to save costs through more efficient management of CRR compared to the industry average. The equity portfolio faced significant headwinds this year as benchmark Nifty index was down nearly 8.86 in FY2016 despite a sharp recovery in the month of March. But your Bank continued to beat the benchmark through well timed entry8211exits through the year, recording a profit growth of 4.59 YoY in FY2016. Further, in order to improve transparency and risk management, SBI has started placing our equity market trades through online trade routing system, which allows monitoring and execution of orders. This system enables us to execute orders with minimum intervention from brokers which, in turn, helps in risk mitigation. Majority of the deals / transactions have been migrated to the online trading System. The Global Markets Group provides foreign exchange solutions to customers for managing their currency flows and hedging risks through options, swaps and forwards. The group also manages FCNR(B) deposit corpus of your Bank and provides FCNR(B) loans and Export Finance in foreign currency for PCFC/EBR to the customers. Foreign exchange and derivatives business continued to contribute handsomely to profits of your Bank, reporting a 19.5 increase in profits despite the fall in countrys trade volumes. In continuation of our endeavour to improve customer experience through the use of technology, your Bank launched SBI eforex, an online forex rate booking platform on 18th June, 2015. The platform enables customers to book forex rates to hedge their exposure in USD, EUR amp GBP with inbuilt limit monitoring mechanism. Apart from booking the rates for cash, spot and forwards, the platform also enables customers to view their entire hedging position with your Bank. As mentioned last year, your Bank has completed the roll8211out of FX8211Out to all its branches in multiple currencies, which will allow them to initiate forex remittance at their end without having to route it through a forex authorised branch. To make it even more convenient, an internet based Forex outward remittance facility, called remXout, has been provided through onlinesbi for remittances in USD, EUR and GBP. Further, to streamline your Banks large global forex operations, an integrated Global Back8211Office has been set up in Global Markets Kolkata office. Our Regional Treasury Marketing Units provide the necessary marketing support to our Fixed Income and Foreign Exchange dealers through regular interactions with customers. They are well supported by our in house macro8211economic and market research teams and provide customers with inputs about market developments while helping them choose a mix of products to suit each customers specific requirements. This year, your Bank has formed a new Inter8211Bank marketing team and has commenced dealing with a number of FPI clients to leverage our large debt portfolio and our strengths in the FX market. Your Bank has also taken steps to increase the use of IT in its Treasury Marketing efforts through the implementation of an automated Lead Reporting and Management System. In the Private Equity / VCF space, the JV set up with Macquarie and IFC in 2008, to manage the US 1.2 billion India8211focused PE fund, has invested approximately 96 of its total capital commitments. The fund invested in infrastructure assets viz. Telecom Tower, Airport, Thermal Power, Hydro power and NHAI road assets. The Oman India Joint Investment Fund (OIJIF), set up in 2010 partnering with State General Reserve Fund of Oman, has completed its investments for Fund8211I worth US100 million. Moreover, the Fund has made 1 full exit and 1 partial exit from the investee companies. Based on the success of Fund8211I, both the partners (SBI and SGRF) have decided to launch Fund8211II with a corpus of US 300 million. Till date Sponsors have committed US 200 million to Fund8211II and fund raising for tying up the remaining amount is in process. With this, Fund8211II is expected to be launched shortly. During the year, SBI has committed to invest in the SIDBI8211NSCIL (a NSE subsidiary) promoted Trade Receivables e8211Discounting System (TReDS). It is a platform that aims to serve as an exchange to facilitate MSMEs to convert their receivables to cash before maturity. The proposed platform will support multi8211financier bidding for invoices through market determined rates for factoring the invoices. The platform, once set up, will provide an opportunity to your Bank to bid for financing the Bills put up by the customers of other banks/FIs as well as its own customers on the platform. Portfolio Management Services increased SBIs AUM by 1.69 YoY to Rs.3,22,732 crore. SBI PMS has been re8211appointed as fund managers for Employees Provident Fund Organisation as well as Coal Mines Provident Fund Organisation with highest fund management share of 35. In addition to our continuous efforts in making profits, improving processes and reaching out to customers, your bank has advanced risk management systems in place. Your Banks internal auditors have recognised these traits by awarding the Global Markets Group top scores in the recently concluded audit exercise. During FY2016, adequate liquidity was arranged through Syndicated borrowings, bilateral loans and loan from supranational entities to replace MTN bonds of about US 2.2 billion which matured during the year. Some of the sources of liquidity at Foreign Offices were: . Long Term bilateral loans from multilateral agencies . Medium Term bilateral loans from Correspondent Banks. . Medium and Long Term Syndicated Loans . Lines against Bankers Acceptance For FY2016, the international treasury Investment Portfolio stood at US 5,551 million, earning US 192 million Interest Income from these investments. Your Bank also earned Divestment Income of US 11 million during the same period. IV. Support amp Control Operations A Smart Bank for a Passionate workforce on the go 1. Human Resource and Training 1.1. People are the Most Valuable Asset Your Bank believes that Human Resources Management is an important facet of organisations effectiveness. Accordingly, the Bank has been making constant endeavours to improve the functioning of HR as a strategic business partner by nurturing its loyal and dedicated employees who have made significant and lasting contributions towards achieving your Banks goals. Towards this end, your Bank has taken some important measures to meet the business challenges, which include, recruiting young and highly qualified candidates in large numbers improving the working / service conditions of the employees representing a wide diversity of group /interests re8211skilling them through training interventions, workshops, seminars, video8211conferencing assisting in the career development of the employees by providing a scientific and objective approach to measure their performance incentivising the top performer putting in place an organised structure for skill and capability building in critical positions and by implementing various measures for talent retention. All these have contributed significantly to generate a highly satisfying working environment wherein the employees feel happy, engaged and enthusiastic about their work and take positive action to further your Banks business interests and reputation The leadership has been very proactive in employee engagement which is critical for your Bank to sustain growth with profit. This has been borne out by initiation of a host of important initiatives, as detailed below, during FY2016. Career Development System (CDS) During the FY2016, your Bank has introduced a new system of performance appraisal (re8211named as Career Development System) of individual employees in an objective and transparent manner. The entire system is IT driven. All the employees of your Bank have been assigned KRAs and almost 90 of the positions have been made budgetary or measurable. The system extracts business data required for the KRAs and calculates scores. All the employees are being judged on the basis of their performance. These scores provide the input for Promotions and other Rewards and Recognition. The system also has provision for capturing the developmental needs of the individual employees through competency assessment. Manpower Planning amp Recruitment A scientific model has been developed to determine the manpower requirement in branches in order to provide optimal staffing across various types of branches. To strengthen the human resource pipeline, 160 young graduates from 23 top B schools were recruited as Management Trainees on short term contract. These officers will support the existing efforts of your Bank to augment skills in specialised area. Bank is also recruiting on lateral basis in certain specialised positions, such as. Wealth Management Specialists, Risk Management and Compliance specialist and information technology to enhance in8211house knowledge. . Sabbatical Leave . In view that this facility, with its attendant benefits, has already been provided to women and Single Men employees, Sabbatical Leave has been extended to Differently Abled employees amp those having Differently Abled dependents viz. children and / or spouse. . Vacation Policy . Vacation Policy has been introduced by making a stipulation of mandatory availment of leave for ten working days in one go by the staff members, posted in sensitive positions, in each financial year. This leave will serve the purpose of increasing efficiency, productivity and risk mitigation. . Flexi8211Time Scheme . Your Bank has introduced flexi8211timing / flexihour scheme on a limited scale where the employee is free to select his / her own work hours within limits laid by the management, on grounds of looking after family and health. This facility has been extended as a welfare measure with the objective of creating an employee friendly environment and promoting healthy work life balance. . Chummery accommodation for women employees . Chummery accommodation has been provided to female officers upto the grade of Scale V, who are posted in Rural / Semi8211Urban / Urban areas. This is designed to facilitate their completion of mandatory assignments in a hasslefree environment. . Alertness Award . The scope of Alertness Award Scheme has been enlarged for Recognition amp Rewards including cash ranging from Rs.5000/8211 to Rs.200000/8211 for alertness of staff members in prevention / detection / foiling of frauds and Near Miss Events which have operational risk with potential to cause serious damage. . Group Medical Insurance for retired employees . Two separate Group Medical Insurance Schemes have been made functional to meet the medical needs of Retired Employees. Policy A will cover existing SBI REMBS members with enlarged coverage of diseases and mode of treatment, where premium will be borne by Bank. Policy B will cover future retirees and nonmembers of SBI REMBS with eight plans of insurance ranging from Rs.3 lakh to Rs.25 lakh, where premium will be borne by the members. Employee Productivity Improvement With infusion of new blood by way of recruitment of highly qualified Gen8211Y employees over the last 4 5 years, there has been noticeable attitudinal change in the employees customer interaction and corresponding improvement in services across branches. This has been amply vindicated by the improvement in productivity indicator by way of perceptible increase of more than 14.34 in the level of Business per employee of your Bank from Rs.1234 lakh as on 31st March, 2015 to Rs.1411 lakh as on 31st March, 2016. Moreover, with a view to improving productivity and strengthening employee engagement through enhancing job satisfaction and pride in ones own job, clerical cadre employees, who constitute nearly 43 of the total workforce in your Bank, have been re8211designated as Associates (Customer Support amp Sales). Bi8211partite Settlement amp Wage Settlement On 25th May, 2015, The Indian Banks Association (IBA) signed an industry level Bi8211partite settlement / Joint Note (effective from 1st November, 2012) with representative Unions, Associations of workmen amp officers, following which a 15 wage increment was decided to be given to employees upto the level of General Manager. As part of the settlement, 2nd and 4th Saturdays have been declared holidays and all other Saturdays have been declared as full working days, providing much needed relief to employees with family responsibilities. Representation in Employment Bank provides reservation to Scheduled Castes, Scheduled Tribes amp Persons with Disabilities (PWDs) as per GOI directives. In order to deal with issues relating to reservation policy and effectively redress the grievances of the SC / ST employees, Liaison Officers have been designated at all Local Head Offices of your Bank as also at the Corporate Centre at Mumbai Women in Total Workforce As on 31st March, 2016, the number of women employees in the total workforce of your Bank is 44,585 (Officers8211 12,884, Clerical 8211 28,944, Sub8211staff 82112,757) which constitutes 21.46 of the total staff strength of 2,07,739 Your Bank has a zero tolerance towards sexual harassment at workplaces and has put in place an appropriate mechanism for prevention and redressal of complaints of sexual harassment at workplace so as to ensure that women work with dignity and without fear. During FY2016, 27 Complaints of Sexual Harassment of Women were filed, of which 23 cases were disposed off during the same period. Your Bank held regular consultative meetings with the Associations and the Unions as part of having a constructive dialogue for understanding and addressing grievances of various categories of employees. These consultations are carried out at both the Corporate Centre, as well as at Circles. Various issues raised by the Federations were examined on their merits and necessary actions were taken for their resolution. 1.2. Strategic Training Unit In a quest for becoming an organisation which is a great place to work, our Bank continues a planned, proactive training process for individual growth and organisational effectiveness. New techniques, and methodologies are being imported from all corners of the globe to establish a virtuous circle of teach/learn/teach/learn to enhance quality, transform employees into knowledge workers so that they can carry forward our initiatives towards creating customer delight. The training system functions under the overall supervision and guidance of the STU. The training apparatus at present consists of five Apex Training Institutes (ATIs) and 45 State Bank Learning Centres. Your Bank has been able to create a virtual Knowledge university within the institution, with a capacity of classroom training of 3350 employees per day in all areas of Banking, Economy, Leadership, Ethics, Marketing, Administration and Soft Skills, in addition to a robust digital learning system. Principles that drive learning activities: . A continuous process of learning from on8211boarding to Transition to Retirement. . A culture of self8211learning in the organisation, which is more cost effective and convenient in the long run, is being promoted. . A robust e8211learning platform to drive efficient e8211learning is fully functional. . Training programmes aligned with current corporate priorities of the Business Units. . Constant upgrades of our training content and delivery, learning to be at par with global best practices being tried. . In order to rekindle the energy and enthusiasm generated during Aarohan, our Mass Awareness Programme, an Aarohan Continuum Capsule has been designed and programmes have been conducted through Visiting Faculty Scheme at branches. e8211Learning: In order to inculcate a culture of self learning amongst our employees, SBI has developed a robust e8211learning platform Gyanodaya. 600 e8211lessons of 50821160 minutes duration, 412 e8211Capsules (short duration e8211lessons) and 601 Mobile Nuggets are available on the portal, besides the Case Studies, Research Projects and e8211publications under the e8211library. During the FY2015821116, 28.48 lakh tests have been passed by the employees, out of 90 lakh attempts. Harvard Manage Mentor is an online learning, performance support amp peer collaboration platform from the Harvard University. Our Bank has a tie8211up for business content across 44 management topics and is mandatory for Senior Executives, which leads to Joint Certification between SBI and HMM. Mentoring of Branches: To ensure continued focus on improving and delivering improved customer service on a consistent basis SBI has initiated Mentoring of branches and this is more than the traditional understanding of Mentoring. In your Banks scheme, top executives of your Bank, Deputy General Managers and above, have been assigned 4 branches each. The primary objectives behind branch mentoring are: . to help branches achieve sustained improvement in customer service. . to help branches achieve business growth. . to help the team in realizing their full potential. During the mentoring process, the mentor, notionally steps away from his administrative role and looks at these Branches from a developmental perspective. The mentor also interacts with the customers of the Branch and enables the branch team to evolve solutions. Currently there are 724 active mentors covering 2869 branches. Certification Programme on Credit has been launched for officers of Scales I to V to develop adequate credit skills and to keep them updated at all times. It focusses on the Commercial Credit Skills required to handle the entire Loan Life Cycle of Advances. Your Bank constantly strives to achieve quality standards for its State Bank Learning Centres (SBLC) in terms of Training Resources, Infrastructure and Academic Activities. This year your Bank has made tremendous progress in this endeavour, with the result that, during FY2015, 23 SBLCs were accredited with the ISO 9001:2008 Certification, taking the total tally to 27 accredited centres out of a total of 45 SBLCs till date. To evolve a strategy for raising the Bar and to reduce the gap between Campus to Corporate, 138 One Day Workshops on Soft Skills by External Finishing Schools / Institutes were arranged for the first time for Newly Recruited Associates. This enabled an exposure to the challenges and demands of the real world. With technical knowledge, your Banks officers are also being coached to develop their physical and financial health, so that they can be contributing citizens. Aided with a strong set of Principles and Ethics, the training system actively promotes strong values in their programmes. Your Bank has also started a facebook page for new batch of Probationary Officers (2015) called SBI STEPUP. This is being used for both employee engagement and also for building a team spirit amongst new recruits. A programme called SBI Buddy8211 SAATHI has been started to allow Probationary Officers to clear their doubts related to technical and administrative activities in the initial days. During the year, the website of the Strategic Training Unit was completely revamped to form the epicenter of where all learning materials are accessible by all Apex Training Institutes and SBLCs in one place via the Intranet. It was inaugurated by Honble Shri Jayant Sinha, Minister of State for Finance on the occasion of Gyan Sangam II at State Bank Academy, Gurgaon. Your Banks training footprint is getting inclusive and global. Your Bank has opened up its training system to other outside institutions including Public and Private Sector Bank officers and other Govt Departments. Using video conferencing, the STU has imparted training sessions on Time Management and Stress Management for Staff members of some of your Banks foreign branches. As part of its role in Nation Building, SBI also contributed to the Sakhshar Bharat / National Literacy Mission, during the year, where the SBLCs took part in imparting sessions on Financial Literacy and Financial Inclusion in various Colleges, Schools and Government Agencies. 1.3. Inclusion of visually/hearing impaired employees During the year, an Inclusion Centre for Differently Abled Employees was created. The objective is enabling financial inclusion, training, empowerment and upgradation of skills of people with Different Abilities in a systematic way. Your Bank has 722 Visually Impaired (VI) and 276 Hearing Impaired (HI) Employees along with Orthopedically Challenged staff. 73 of VI / HI Employees (Other than Sub8211Staff) have received training during the year by partnering with NGOs for this mission Helen Keller Award 2015 Due to Specialised Training Initiatives for the VI amp HI Employees, your Bank has been conferred with the Helen Keller Award 2015 presented by National Centre for Provision of Employment to Persons with Disabilities (NCPEDP) for the Category Role Model Company / NGO / Institution for its commitment towards promoting equal employments for people with disabilities 2. Information Technology State Bank of India is a strong proponent of leveraging information technology to deliver convenience to its customers. Your Bank has been offering innovative and cutting8211edge products to its customers with the objective of enabling banking transactions at any time and from anywhere. Your Banks technology strategy has evolved in tune with the current consumer trends of social collaboration, mobility, cloudbased platforms and big data analytics. Digitisation and excellence in operations has been core to your Banks strategy in providing convenience to customers. It has resulted in a reduction in turnaround time and extended benefits to your Banks customers. Your Banks Core Banking Solution (CBS) environment is based on an architecture that supports one billion accounts, over 250 million transactions per day and delivering a throughput of over 17,000 transactions per second. Biometric authentication as a second8211factor authentication has been implemented in branches for all CBS users. The process for systematic and proactive risk identification, assessment, measurement, monitoring and mitigation of various risks in the IT vertical has been initiated. 1. ATM s New Developments in ATM 1. PRM . Proactive Risk Management tool has been integrated with ATM Switches for Fraud Monitoring. 2 . RTO Reduction . Recovery Time Objective (RTO), i. e. time taken for switching over to Disaster Recovery site in case of need, for Base 24 Switch was reduced from 180 minutes to 60 minutes by parallelisation of activities and semi8211automation of process using scripts. 3. Base 24 ATM Switch Upgradation: Upgradation of ATM Base 24 Switch has been done (with the procurement and installation of CPUs and HSMs within the timelines) to enable your Bank to increase the number of ATMs to the extent of 90000. 4. Chip enabled EMV Card Migration: EMV card migration for all variants completed on 01.12.2015. 1st Bank to do so in Indian banking industry against regulatory advisory to complete this exercise by Feb16. 5. Tele banking registration through ATM has been enabled. 6. Cash transfer from Card to Account through ATM has been introduced. 7. D e8211hot listing (Unblocking) of ATM Cards through INB has been introduced. 8. Green Personal Identification Number (PIN)8211 State Bank Debit card holder has been facilitated with a simpler process of Debit card PIN generation through various channels like IVR, INB instantaneously. The project offers several benefits including: . For Bank 8211 savings of approx. 100 crore in printing and dispatch cost. . For customer convenience, less waiting time, particularly beneficial for NRI customers. . For Branches No custody of PINs (risk reduction / mitigation). . Green Banking 8211 Paperless initiative to considerably reduce carbon foot print. . Operational man power reduction could be used for other beneficial operational analysis. . Instant Money Transfer (IMT) Card less Withdrawal8211 A Beneficiary Customer who does not possess card can withdraw cash at ATM after receiving PIN from the benefactor. . Quick Cash8211 Quick Cash facility to the end customer has been provided. This facility shall allow the customer to withdraw a pre8211set favourite amount every time he visits ATM. . Display of free transactions 8211 The customer shall be informed about the number of free transaction left with him on ATM machine. 2. INT ERNET BANKING The Corporate Internet Banking (CINB) is well suited to Small, Medium and Large Corporate. It has also been immensely successful in establishing traction with Government Treasury amp Accounts Departments as well. Online collection of fees/funds for Institutions, Corporate and Government Departments is being facilitated through Multi Option Payment System (MOPS), State Bank Collect and merchantacquisition through independent aggregators. Internet based solutions also cater to the e8211Tendering, e8211Auction and bulk payments related requirements of the Government / PSUs / Large and Medium Corporate. Some of the new features launched in Net Banking in FY2016 are: . Overdraft against TDR/STDR/e8211 TDR/e8211STDR through onlinesbi. . Registration of PMJJBY amp PMSBY through INB (Furthering Govt. Initiatives). . Mobile number capture / change through INB. . Resetting of profile password at any SBI Branch (only from home branch previously). . Top8211Up / recharge through RINB Portal. . SBI General Insurance Renewal. . Smart OTP for Retail INB . Activation of ATM card through INB . SBI Quick Transfer (Without Adding Beneficiary) in onlinesbi (Small transfers) . CINB Online Registration . CINB SARAL Digital Signature Certificate enabled online payments . Thomas Cook Recurring Deposit 8211 creation of holiday savings account . SBI Exclusif: Wealth Management 8211 access to Miles portal amp video assist for wealth management customers . Issuance of debit card through INB . Online Overdraft creation for Diamond and platinum variant CSP account holders . Pehla Kadam Pehli Udaan (Allowing minors to create e8211TDR / e8211STDR / e8211RD through INB) Savings Bank Account Opening Your Bank has launched Tab Banking services for opening accounts using Tab in Offline Mode. Staff will complete all account opening formalities by using tab, including taking photograph, uploading of KYC documents. Thereafter the account opening details will be loaded in CBS platform and account number will be advised to customer. Home and Auto Loan in8211principle Approvals Tab Apps for giving in8211principle sanction of Housing loan amp Auto loan. Housing Loan / Auto Loan sales team visits the customers place, staff capture the KYC details, particulars of income, deductions and details of proposed property on the tab. Based on data furnished and cost of project, applicant will be advised on approx. housing loan amount and the EMI amount. Digital Inspection Application (DIA) Tab Apps for recording the pre8211sanction and post8211sanction inspections of the customers has been launched for 7 products. DIA is integrated with LOS, CBS and HRMS where the customer data is pre8211populated and field staff needs to capture the photographs of borrowers, collateral, factory, stock etc with the date, time and geo8211coordinates. The inspection reports are automatically mailed to the field staff in their EMS mail ids. Application also has auto reminders for upcoming post8211sanction inspections, stock and insurance expiry dates. DIA 8211 Lite Version for Mobiles amp Desktop The Digital Inspection App Lite version for SME has been launched for mobile phones. Field officers can capture the photographs with date, time and geo8211coordinates using the Mobile App and then continue the data entry for inspection in the Desktop site. All features provided in the tab are available in the desktop site. 4. FOREIGN OFFICES (ITFO) . Finacle Core Migration Project . Successfully migrated all 26 countries from Finacle version 7.6.1 to latest and powerful version 10.2.13 during FY2016 . E8211Trade for Foreign Offices (FO): Successfully launched the separate and dedicated software platform for trade finance for all FOs during the FY2016 . Finassure . Launched a dedicated proactive monitoring service namely Finassure for monitoring critical applications of Foreign Offices . SBI, South Korea . The 194th foreign branch of SBI went live in FY2016 . EOD Automation . Launched automated solution for EOD operations for Foreign Offices in 12 countries . Anti Money Laundering Solution AMLOCK . Successfully rolled out for all FOs . Business Continuity Plan (BCP) ISO 22301 . Business Continuity Plan certified for ISO22301 . Compliance . Proved higher security standards set by local and foreign regulators 5. PAYM ENT SYSTEM GROUP Prepaid Cards . SBI issues Prepaid Cards in both INR and Foreign Currency. Different variants of INR Prepaid cards such as EzPay cards, Gift cards, Smart Payout cards, Quick Pay Cards, Imprest Cards, Achiever Cards etc are issued to individual amp corporate customers. State Bank Foreign Travel Cards are available in eight foreign currencies namely the Japanese yen, the Canadian dollar, the Australian dollar, the Saudi riyal, the Singapore dollar, the U. S. dollar, the Euro and the British pound, providing safety, security and convenience to overseas travellers. In FY2016, we have issued 27,220 Foreign Travel cards and approximately 2,01,900 INR prepaid cards. Funds Transfer and Settlement: Your Bank offers Real Time Gross Settlement (RTGS), National Electronic Fund Transfer (NEFT) and National Electronic Clearing Service (NECS) fund transfer facilities for qualifying transactions at its branches as well as through internet banking. In addition, NEFT is offered through your Banks mobile banking services. NEFT and RTGS continue to be the most cost effective and time efficient modes for remittance. The volume (number) of outward fund transfers through NEFT increased by 50.84, in FY2016 compared to that in FY2015 and increased by 8.17 during 31st March, 2016. In fiscal 2015 and 2016, there were 187.4 million and 282.7 million NEFT fund transfers, respectively. Your Bank has established itself as a leader in NEFT, with a market share of 24.60 as of January 31, 2016 (as per latest data by RBI, February and March data yet to be published), and RTGS maintained a market share of 10.54 as of 29th February, 2016 (as per latest data by RBI, March data yet to be published). NEFT fund transfer transactions through your Banks mobile banking service have also increased significantly in recent years. State Bank Connect is your Banks secure and robust principal connectivity platform and is the backbone of its overall technology infrastructure. The State Bank Connect primary point8211topoint links have recently been migrated to Multi Protocol Level Switching (MPLS) architecture for ensuring higher uptime and dynamic upgrade of bandwidth. To provide a comfortable bandwidth to all our offices for better customer service, Bank have embarked on a bulk bandwidth upgrade project and have so far upgraded bandwidth at 10,235 branches and expect to cover all branches by December 2016. 7. DEVELOPMENT CHANNELs Project CBS Roopantar . Bank have initiated CBS Roopantar, a project aimed at reducing data entry and steps required to perform transactions by tellers, with improvement in existing processes, thereby increasing their efficiency and reducing the overheads both in terms of time and resources. Standardisation of Passbook narrations . Narrations printed in passbook have been standardised for the convenience of customers. De8211duplication of CIFs . On line search facility for duplicate CIFs at the time of creation of a new CIF has been provided to branches to prevent duplicate CIFs from being created. Linkage with SBI Mutual Fund: Facility for collection of Mutual Fund investments in CBS provided, by linking to Mutual Fund server, for fetching investor details. Customer confirmation of high8211value cheques . Fetch button provided in the cheque posting screens at Maker level, along with an additional field for displaying phone/ mobile number, so that the contact numbers of the drawer of the cheque available in the system can be viewed by the teller for the purpose of contacting the customer / obtaining confirmation while paying high value cheques. Flagging of Wealth customers: Development completed for creation of CIF level flag to identify Wealth customers, allowing CIF level changes from remote RM centre and wealth hub for all Wealth flagged accounts Flagging of Fraudsters accounts: Accounts of fraudster will be flagged as Fraudsters Account and an alert message Care 8211 Suspected Fraudster will be flashed on such account whenever these accounts are accessed. 8. EXECUTIVE SUPPORT SYSTEMS Subsequent to establishing our presence on external social media sites by engaging with the young generation customers, we have been ranked No.1 globally among Top 100 Banks using Social Media by The Financial Brand in their list of Power 100 Ranks 8211 Banks Q1 2016. We have adopted an aggressive social media strategy which has strengthened our foothold in the social space not just in the Indian market but on a global scale as well. SBI boasts having the highest fan8211base on Facebook across the globe among banks. It also leads the chart on LinkedIn and Pinterest among Indian banks According to an article in Economic times, on 9th July, 2015, your Bank is amongst the most active banks in addressing customer complaints and queries on social media. It also mentioned that our Bank is the most active bank on Facebook, with the highest number of posts shared per day. SBIs Face book Page which was launched on 7th November, 2013 is today the most popular page across all Indian Banks with more than 5 million followers. We have leveraged this platform to promote our latest products and services and provided responses to the innumerable comments that we receive on this platform. We are the first bank in India to have started live broadcasting of important events on Face book Your Banks YouTube channel leads all Indian banks in terms of subscriber base, uploaded more than 220 videos that have garnered over 10 million views, indicating appreciation by the digital users. Your Bank also has a significant presence on Twitter, and Instagram. Aspirations Your Bank also runs a vibrant internal social media platformSBI Aspirations to promote collaboration among its employees for better productivity, a symbiotic work culture along with providing solutions to them. In its endeavour to make Banks employees more innovative, productive, and knowledgeable, The platform is also being used by senior functionaries (including the Chairman) as a medium of direct interaction with all the employees. Your Bank is using analytics extensively to better understand and serve the customer by generating actionable insights to generate business and revenue while at the same time controlling costs. Customer Analytics is carried out to make key business decisions via market segmentation and predictive analytics with the objective of enhancing customer revenues through cross8211sell, up8211sell and customer retention. Integrated Data Strategy, Processing and Management (IDSPM ): Our Data warehouse is state of the art and contains over 200 TB of data, with 400 GB added daily through 50 million transactions. The data is used across Your Bank for reports and returns monitoring and is provided in in a graphical and intuitive manner to business users including interactive and visualisation dashboard. Business Intelligence . At SBI, Business Intelligence is at the heart of decision making and also helps optimise risk weighted capital to asset ratio. It turns data into ultimate value and, is the source of major reporting and analyses in your Bank. Centralised Project Ganga is the data cleansing utility of your Bank which has enabled us rectify 97 errors reported, thereby improving the data quality significantly. IT8211Budgeting amp Cost Control . Your Bank has automated a large part of its IT8211Budgeting and is ensuring optimal utilisation of scarce resources for efficient management and financial control. The vertical has also introduced Charge Back Model with a view to further ingrain ROI in the corporate culture. 10. Back office automation Project it8211 asset management solution (itams): Your Bank has implemented an IT Asset Management Solution (ITAMS), which is an important business practice to maintain an accurate inventory, licensing information, maintenance and protection of hardware amp software assets utilised across the organisation. Data Centre amp DR Centre . Availability of IT Infrastructure to support business operations is a critical aspect of technology adoption. Bank has built a robust disaster recovery architecture to ensure business operations in case of non8211availability of primary IT infrastructure. Each IT Application is designed to have an alternative IT infrastructure arrangement identical to their production environment. The processes of movement between primary and alternative sites are tested regularly to ensure the readiness. Project Single Sign On (SSO ): Your Bank is leveraging Active Directory Federation Services (ADFS) using the Active Directory Services infrastructure for implementation of Single Sign On (SSO), in a phased manner. SSO enables the user to have single set of user ID and password across multiple applications. Project Command Centre . The Command Centre gives your Bank the capability to monitor all transactions end8211to8211end, starting from the customer engagement, processing by your Banks IT application and acknowledgement to the customer on fulfilment of transaction. The Command Centre is a state of the art setup with 18 LED display panels for current use and future requirements 11. Core banking automation Setting up of Alternate Disaster Recovery Site (HOT Site): In view of criticality of Core Banking application, your Bank has setup an Alternate Disaster Recovery Site (Hot Site) with all the processing environment and in closer proximity to production site for resuming the Core Banking Operations in a short time span of 1 hour. DB Layer Refresh amp All8211Flash Storage: We have refreshed the Database layer of Core banking application with the latest processor Intel chip 9560 Superdome at both primary and DR site. We also migrated the production environment with allflash8211 storage replacing the old spinning disks. The benefits of introducing new technology of all8211flash storage gave 30 gain in batch jobs around 40 gain in transaction response time and new setup can cater to the business need of 750million accounts for SBI 3. Risk Management A. Risk Management Overview Your Bank has an evolving and robust risk management model of proven effectiveness, aligned with regulatory standards and international best practices, and proportional to the scale and complexity of its activities. Your Bank is exposed to various risks that are an inherent part of any banking business. The major risks are credit risk, market risk, liquidity risk and operational risk which includes IT risk. Your Bank has policies and procedures in place to measure, assess, monitor and manage these risks systematically across all its portfolios. Your Bank is amongst the leaders to undertake implementation of the Advanced Approaches under Credit, Market and Operational risk. Your Bank has also undertaken the Enterprise and Group Risk Management Projects which aim to adopt global best practices. The projects are being implemented with support from external consultants. RBI Guidelines on Basel III Capital Regulations have been implemented and your Bank is adequately capitalised as per the current requirements under Basel III. An independent Risk Governance Structure, in line with international best practices, has been put in place, in the context of separation of duties and ensuring independence of Risk Measurement, Monitoring and Control functions. This framework visualises empowerment of Business Units at the operating level, with technology being the key driver, enabling identification and management of risk at the place of origination The various risks across Bank and the SBI Group are monitored and reviewed through the Executive level committees and the Risk Management Committee of the Board (RMCB) which meets regularly. Risk Management Committees at Operational unit and Business unit level are also in place. New initiatives in Risk Management Your bank has taken several new risk initiatives towards enhancing its risk management. Some key actions taken include: . Adoption of an IT platform for credit appraisal process through a Loan Originating Software/Loan Lifecycle Management system (LOS/LL MS). This is steadily being augmented to cover the entire credit portfolio, which are interfaced with CIBILs and RBIs defaulters list. . The reporting and MIS capabilities of the LOS/LL MS system are being augmented, in order to allow the monitoring of your Banks industry/ exposure limit to be on a real time basis. . An independent, second look is being given on all the sanctions through an Early Sanction Review for all loans having exposure between Rs.1.00 crore. and Rs.5 crore. and through the Loan Review Mechanism (LRM) for loans above Rs.5 crore. . In order to focus on capital conservation and maximisation of return on capital, your Bank has introduced Risk Based Budgeting (RBB). Reduction in risk and return on Capital is measured based on Return on Credit Risk Capital (RoCrC). Achievement of the budgeted advances levels will be subject to achievements under the specified levers. Risk Adjusted Return on Capital (RAROC) framework has been implemented from FY2016. Customer level RAROC calculation has also been digitised. Behavioral models for monitoring and scoring the retail borrower performance have been developed and hosted on Credit Risk Data Mart. . Internal loss data, external loss data, RCSA (Risk and Control Self8211 Assessment) KRIs (Key Risk Indicators) and Scenario analysis are now an integral part of Banks Operational Risk Management project for eventual migration to AMA, subject to RBIs final approval. . Risk Awareness Workshops were conducted across your Bank by the Risk Management department covering 1.97 lakh employees at the operating level, to effectively implement risk monitoring and mitigation practices in the day to day functioning, especially in the areas of Credit amp Operational Risks. . 1st September was celebrated as Risk Awareness Day. . Your Bank strengthened its internal control environment around pre8211screening and post sanction compliance, through digitisation and centralised monitoring . Risk culture is being embedded through training of staff at all levels through e8211learning lessons. . An Independent Risk Advisory is being established to ensure independent reviews of high value credit proposals. . Group Risk is being measured through Contagion Risk, Concentration Risk, Strategic Risk and Reputation Risk Indices. . Data from all source systems (CBS/ MUREX/Finnacle) have been integrated to one platform to facilitate capital computation under the Standardised Measurement Method. Credit Risk is defined as the possibility of losses associated with the diminution in the credit quality of borrowers or counter8211parties from outright default or from reduction in portfolio value. Credit Risk emanates from a banks dealings with an individual, non8211corporate, corporate, Bank, financial institution or sovereign. . Your bank has strong credit appraisal and risk assessment practices in place for identification, measurement, monitoring and control of the credit risk exposures. Your Bank uses internal Credit Risk Assessment Models and score cards for assessing credit risk under different exposure segments. Internal ratings of your Bank are subject to comprehensive rating validation framework. . Your Banks business units are armed with inputs on the developments, prospects and risks in the industries/ sectors tracked by the Industries Study team. The current status and near to medium term prospects of 37 major industries/sectors and are monitored by this team. Industry8211wise exposure ceilings are worked out on the basis of the industry prospects and the performance of your Banks exposures to the industry concerned. . Analysis of industry developments is shared with the operating functionaries by way of Annual Reviews, Quarterly updates, and monthly snapshots of the industries/ sectors. Research papers are prepared to assess the impact of major developments e. g. drop in crude oil prices, devaluation of Yuan, fall in Baltic Dry Index, spectrum trading, Ujwal Discom Assurance Yojana (UDAY) among others. A periodical named Commodity Watch was launched this year for internal circulation, specifically to share developments in the commodity market (Oil, Steel, Aluminum, Sugar, Cotton, Edible oil) and their possible impact on your Banks exposure. . RBI has allowed your Bank to participate in the parallel run process for Foundation Internal Ratings Based (FIRB) under the Advanced Approaches for Credit Risk. The data under parallel run of FIRB is being submitted to RBI. . Models for estimation of Probability of Default (PD), Loss Given Default (LGD) and Exposure at Default (EAD) are hosted in Credit Risk Data mart for computation of IRB capital. . The monitoring of Prudential Exposure norms for Single and Group borrowers, Substantial Exposure Norms and unsecured Exposures is being done regularly. . Bank regularly conducts Stress Test on its Credit portfolio. Stress Scenarios are regularly updated in line with RBI guidelines, Industry best practices and changes in macro economic variables. Market Risk is the possibility of loss a Bank may suffer on account of changes in values of its trading portfolio, due to change in market variables, such as exchange rates, interest rates and equity price, among others Mitigation Measures . Your Banks market risk management consists of identification and measurement of risks, control measures, monitoring and reporting systems. . Board approved policies for Market Risk Management, Trading in Foreign Exchange, Derivatives, Interest Rate Securities, Equities, Mutual Fund and Review of Market Risk Limits for Trading Book among others are in place. . Market risks are controlled through various risk limits, such as Net Overnight Open Position, Modified Duration, PV01, Stop Loss, Upper Management Action Trigger, Lower Management Action Trigger, Concentration and Exposure Limits. . Your Bank has Asset class wise risk limits for its trading portfolio and monitors the same on an ongoing basis. . Currently, market risk capital is computed under the Standardized Measurement Method (SMM). Your Bank has submitted Letter of Intent to the Reserve Bank of India for migration to Internal Models Approach (IMA) under the Advanced Approaches for market risk. . Value at Risk (VaR) is a tool for monitoring risk in your Banks trading portfolio. The VaR methodology is supplemented by conducting quarterly stress tests of the trading portfolio. . The VaR and Stressed VaR for market risk are computed on a daily basis. . Enterprise level VaR is calculated on a daily basis and back testing is also conducted daily. 3. OPERATIONAL RISK Operational Risk is the risk of loss resulting from inadequate or failed internal processes, people and systems or from external events. Mitigation Measures . The ntinuously review systems and control mechanisms, create awareness of operational risk throughout your Bank, assign risk ownership, align risk management activities with business strategy, to ensure better capital management, to improve quality of Banks Services/Products/Processes and ensure compliance with regulatory requirements, which are the key elements of your Banks Operational Risk Management Policy. . RBI has granted In8211Principle approval to your Bank (on a solo basis) to migrate to AMA (Advanced Measurement Approach) for computation of operational risk capital charge on Parallel Run basis. . Policies, manuals and framework documents in line with RBI guidelines on Operational Risk Management (ORMF) for eventual migration to AMA are in place. . For FY2016, Bank on a standalone basis, had assigned capital for Operational Risk as per Basic Indicator Approach (BIA). Capital charge as per AMA has also been calculated as part of Parallel Run. 4. ENTERPRISE RISK Enterprise Risk Management Project aims to put in place a comprehensive framework to manage various risks. It encompasses Global best practices like Risk Appetite, Risk Aggregation and Material Risk Assessment. As part of your Banks Vision to transform the role of Risk into a Strategic function, aligned with Business Objectives, Bank has initiated the Enterprise Risk Management (ERM) module. Board approved ERM Policy delineates the roles and responsibilities of various Committees /Functionaries to manage risks. Your Bank has a comprehensive Internal Capital Adequacy Assessment Process (ICAAP) Policy. The Pillar 2 risks, such as Liquidity Risk, Interest Rate Risk in Banking Book (IRRBB), Concentration Risk etc, and overall Risk Management practices as well as adequacy of Capital under both normal and stressed conditions are assessed as per the Policy. Group Risk Management aims to put in place standardized risk management processes in Group entities. Mitigation Measures . Policies relating to Group Risk Management, Arms Length and Intra Group Transactions amp Exposures are in place. . Exposure limits for Large Borrower Exposure and Capital Market Exposure as per RBI have been adopted for the Group. In addition, limits for Unsecured Exposures, Real Estate and Intra8211 Group Exposures have been set by your Bank. . Monitoring of consolidated Prudential Exposures and Group Risk components is also being done regularly. . A quarterly analysis of risk8211based parameters for Credit Risk, Market Risk, Operational Risk and Liquidity Risk, among others, is presented to the Enterprise amp Group Risk Management Committee (EGRMC) / Risk Management Committee of the Board (RMCB). . The Group Internal Capital Adequacy Assessment Process (Group ICAAP) document includes an assessment of identified risks by Group entities, internal controls and mitigation measures, and capital assessment, under normal and stressed conditions. All Group entities where SBI has 20 or more stake and management control. including Nonbanking entities, carry out the ICAAP exercise and a Group ICAAP Policy is in place to ensure uniformity. 6. INFORMATION SECURITY RISK Information Security risk seeks to establish stringent information security structure to prevent data loss and threats. . Your Bank has implemented a robust IT Policy amp Information Security Policy. These policies are in line with international best practices. They are reviewed periodically and suitably strengthened to address emerging threats. . Regular security drills and employee awareness programmes are conducted to ensure security and increase awareness. Business Continuity Management Systems (BCMS) have been implemented at your Banks Global IT Centre. SBI is a forerunner in setting up of an in8211house Security Operations Centre (SOC) for 24 x 7 monitoring of various attacks and threats on its IT infrastructure. . Banks SOC is one of the largest in the Global Banking sector as it covers all 20,000 strong network of Banks offices (Domestic and Foreign) and Associate Banks. The SOC has the following attributes: . Capability of handling 60,000 Events Per Second(EPS) which is scalable up to 5 Lakh EPS . Visibility over the security threats from within and outside your Bank and improves Incident Reporting and Management. . Disaster Recovery Drills are conducted regularly as part of the implementation of the Business Continuity Management System (BCMS). Critical IT Systems of your Bank are compliant with the International BCMS Standard ISO 22301:2012. . The application setups undergo security reviews before launching as also are reviewed periodically . SBI also gives a lot of importance to Awareness campaigns for staff as well as general public. In addition to planning Newspaper advertisementsamp TV amp Radio campaigns, SBI has run focussed citizen awareness campaigns in collaboration with Mumbai Police and Navi Mumbai Police. B. Internal Controls Keeping pace with the rapid digitalisation, your Bank has initiated technology driven intervention in conducting various audits and moving towards automation in your Banks audit processes. Some key initiatives include the following: . Your Banks Concurrent Audit System has been redesigned incorporating fully automated web based platform SBI eTHIC. . Web based Internal Verification Audit has been introduced replacing the manual Circle Audit. . Offsite Transaction Monitoring System(OTMS) to monitor exceptions observed in transactions. . Web based Loan Review Mechanism to review the sanction process of loans above Rs.5 crore and Early Sanction Review (ESR) of loan proposals with exposure of above Rs.50 lakh and up to amp including Rs.5 crore have been introduced. . Web based Modular Structure which is flexible, scalable and expandable with enhanced level of automation and more granular risk assessment is being introduced for Risk Focussed Internal Audit from 2016821117. Your Bank has in8211built internal control systems with well8211defined responsibilities at each level. It conducts internal audit through its Inspection amp Management Audit (IampMA) Department. Audit Committee of the Board (ACB) exercises supervision and control over the functioning of I amp MA Department. The inspection system plays an important and critical role in identification, control and management of risks through the internal audit function, which is regarded as one of the most important components of Risk Management Process. Your Bank carries out mainly two streams of audits Risk Focused Internal Audit (RFIA) and Management Audit, covering different facets of Internal Audit requirement. Your Banks accounting units are subjected to RFIA. Your Banks Management Audit covers administrative offices and examines policies and procedures, besides quality of execution thereof. Besides, the department conducts Credit Audit, Information Systems Audit (Centralised IT establishments amp Branches), Home Office Audit (audit of foreign offices), Internal Verification Audit, Audit of Outsourced Activities of your Bank and Expenditure Audit (at administrative offices) and also oversee policy and implementation of Concurrent Audit (domestic and foreign offices). To verify the level of rectification of irregularities by branches, audit of compliance at select branches is also undertaken. During the period FY2016, I amp MA has audited 9,888 domestic branches/BPR entities under the Risk Focused Internal Audit. Risk Focused Internal Audit (RFIA) IampMA Department undertakes a critical review of the entire operations of audited units through RFIA, an adjunct to Risk Based Supervision as per RBI directives. The domestic branches have been broadly segregated into three groups (Group I, II amp III) on the basis of business profile and risk exposures. While audit of Group I branches is administrated by the Central Audit Unit (CAU) headed by a General Manager, audit of branches in Group II and III category and Business Process Re8211engineering (BPR) entities are conducted by 13 Zonal Inspection Offices, each of which is headed by a General Manager. FEMA Audit which is being done as part of RFIA has been made a separate audit. Management Audit encompasses Corporate Centre establishments / Circle Local Head Offices / Apex Training Institutions, Associate Banks and Regional Rural Banks (RRB) sponsored by your Bank. To enhance the effectiveness of Management Audit, periodicity has been reduced to once in two years. 50 establishments / administrative offices were audited under Management Audit During the period FY2016. Credit Audit aims at achieving continuous improvement in the quality of Commercial Credit portfolio of your Bank through critically examining individual large commercial loans with exposures of Rs.10 crore and above annually. The Credit Audit System also provides feedback to the business unit by way of warning signals about the quality of advance portfolio in the unit and suggests remedial measures. During the period FY2016, During the period FY2016 8,879 accounts were subjected to on8211site Credit Audit. Loan Review Mechanism (LRM) Audit in high value credit area also has an off8211site review mechanism (Loan Review Mechanism) of all the pre8211sanction and sanction process of individual advances above Rs.5 crore within 6 months of sanction / enhancement / renewal. Early Sanction Review (ESR) Early Sanction Review ESR has been introduced in audit system since September, 2014 to review sanctions of more than Rs.50 lakh up to Rs.5 crore. The objectives of ESR are: . To capture the critical risks in the proposals sanctioned, at an early stage and apprise the Controllers of such risks for mitigation thereof at the earliest. . Improve the quality of pre8211sanction process / sanctions in respect of exposures falling in this category. . Improve the quality of sourcing of loan proposals. . During the period up to 31st March, 2016, a total number of 9650 accounts were reviewed under ESR. Information System Audit (IS Audit) All Branches are being subjected to Information System (IS) Audit to assess the IT related risks as part of RFIA of the branch. IS Audit of centralised IT establishments is carried out by a team of qualified officials/ outside experts. During the period FY2016, IS audits of 99 centralised IT establishments were completed. Foreign Offices Audit Home Office Audit During the period FY2016, Home Office Audit was carried out at 3 branches, Management Audit at 9 Representative offices / Country Head Offices and 4 Subsidiaries / Joint Ventures. Concurrent Audit System Concurrent Audit System is essentially a control process, integral to the establishment of sound internal accounting functions, effective controls and overseeing of operations on a continuous basis. Concurrent Audit System is reviewed on an on8211going basis in accordance with RBI directives, so as to cover your Banks Advances and other risk exposures as prescribed by the regulatory authority. IampMA department prescribes the processes, guidelines and formats for the conduct of concurrent audit at branches and BPR entities. Concurrent Audit System has been revamped, along with the introduction of a web8211based solution, with external auditors appointed as Concurrent Auditors (External Chartered Accountant Firms). Internal Verification Audit Internal Verification Audit, which was a delegated audit till last year, has been taken over by IampMA to make it more effective. It covers low value credit areas, and is conducted between two RFIAs. This enables auditee unit to be better prepared for the RFIA. During the period FY2016, 9,094 units were audited by the Internal Verification Audit Department. Off8211Site Transaction Monitoring System (OTMS) Off8211Site Transaction Monitoring System (OTMS), a web based solution, has been introduced to capture deviations and take corrective actions. Exception data is being generated by Data Warehouse (DW), based on certain business rules. At Present, 14 types of exceptions are being monitored and flagged to the branches for verification by them. Legal Audit was rolled out in all the Business Verticals in June, 2014 to cover all loan and Mortgage related documents pertaining to accounts with aggregate exposure of Rs.5 crore and above. As on 31st March, 2016, Legal Audit was commenced in 8696 eligible accounts and has been completed in 7997 cases. Audit of Outsourced Activities Bank has outsourced 56 groups of activities to approximately 6014 vendors. IampMA has a policy approved by the Audit Committee of the Board and audit has been completed in 37 entities covering 12 activities. A full fledged outsourced audit department headed by a General Manager is being set up to oversee the audit of outsourced activities of your Bank. 4. Official Language Your Bank is committed to the implementation of different provisions of the Annual Programme formulated by the Government of India. We continued our efforts to use Hindi and other Indian languages in your Bank. Some of the highlights are given below: New Website of OL Dept. launched A new website of Rajbhasha Dept. has been developed by our banks Rajbhasha amp System officers. This website is launched by our Chairman recently through video conferencing during All India Rajbhasha Adhikari Vaarshik Sammelan held at SBIRD, Hyderabad. Sugam Marathi etc. books published In the changed scenario Government of India is expecting from us that we shall make our staff conversant with the regional language also so that they can interact with the local people in their language and have a better understanding of their needs and achieve better results. Keeping in view, this need our Rajbhasha Dept has brought out following publications: 1. Aaiyey Seekhein (To learn Bangla through Hindi) 2. Sugam Marathi (To learn Marathi through Hindi) 3. Hamara Raasta Grahak ka Raasta, Hamari Bhasha Grahak ki Bhasha (To learn Tamil through Hindi) 4. Chalo Seekhein Gujarati (To learn Gujarati through Hindi) Other Circles have also been instructed to bring out similar books to learn Telugu, Oriya, Assamese, Punjabi and Kannada through Hindi. Thought of the day in Hindi A new initiative has been taken during the year to present a thought in Hindi on Public Address System every day at 11 A. M. in your Bank. Hindi Sentence Formation Competition for Non8211Hindi knowing staff During the year we have introduced a bi8211monthly sentence formation competition in Hindi for other than Hindi knowing staff. Web application for online submission of Quarterly Progress Report A new application has been developed and implemented by our own System and Rajbhasha Officers for online submission of the quarterly progress report. Renowned Lyricist Neeraj amp Late Poet Nida Fazli Felicitated September month celebrated as Rajbhasha Month in Region A amp B and a Rajbhasha week from 7th to 14th September 2015 celebrated in Region C i. e. other than Hindi Speaking areas. Renowned Hindi poet Dr. Gopal Das Neeraj and renowned HindiUrdu poet Late Shri Nida Fazli felicitated on the eve of Hindi day at Corporate Centre of your Bank. All India online Hindi Quiz From this year, we have started an All India online Hindi Quiz in the Rajbhasha Month with different elimination rounds. More than 11,000 staff members from all over your Bank participated with lot of enthusiasm. As a responsible Corporate, all offices of your Bank abroad celebrated 11th January 2016 (10th January 2016 being a holiday) as World Hindi Day. The objective of this day is to create a conducive environment for progressive use of Hindi there and also to encourage and motivate our staff members to use Hindi in their day to day work according to the target set in the Annual Programme. Among the highlights participation of foreign nationals is a very encouraging sign for the propagation of Hindi in those countries. Many foreign staff members won prizes in the competitions held on this day. RBI Banking Terminology Committee Meeting A meeting of the standing committee set up under the aegis of Reserve Bank of India to ensure uniformity in banking terminology in the banking industry was hosted by us at our Corporate Centre at Mumbai on 28th and 29th January 2016. The meeting concluded with finalization of 737 Hindi equivalents of banking terms. On this occasion a demonstration of online banking glossary portal of RBI was also made. In the opening session booklet published by your Bank named Aaiyey Seekhein (Bangla through Hindi) presented to the Chief Guest and other participants Compendium of Customer Information in bilingual The staff members are required to refer different procedural literature in their day to day working in your Bank. A Compendium of Customer Information in bilingual comprising of policy documents viz. Cheque Collection Policy, Policy on Grievance redressal Security Repossession, Depositors Rights, Customers Rights, The Code of Banks Commitment to Customers and detection and impounding of Counterfeit Notes etc. brought out during the year. Publication of Banking Briefs in bilingual With the objective of bilingualisation of Banks training material our Staff College brought out a 1040 pages Banking Briefs (A Compendium of Articles Relevant to Bankers). Banking Briefs is freely used by all the Apex Training Institutes and Learning Centres as training hand outs. StateBankBuddy in 13 major Indian languages Honourable Union Minister for Finance, Corporate Affairs and Information amp Broadcasting launched State Bank Buddy the mobile app of your Bank in 13 major Indian languages. SBI QUICK service launched in Hindi also During the year your Bank has launched SBI QUICK service in Hindi also. Customer can register himself for SBI QUICK service and after registration SMS Hindi from his/her registered mobile number and enquire about his/ her balance in the account and get a Mini statement through SMS in Hindi. Awards 8211 Banks Quarterly Hindi house journal PRAYAS Adjudged among best magazines by the RBI. 8211 Aashirwad a literary social 8211 cultural organization awarded best magazine award to your Bank for its quarterly Hindi house magazine Prayas. 8211Shailaja Nair Foundations In house Communication Excellence Award 2015 honour us for Hindi house magazine Prayas. 8211 Many of the Town Level Official Language Implementation Committees convened by our Bank were awarded by Honourable Governors of respective states. 5. Vigilance Mechanism At SBI, there are three aspects to the vigilance function Preventive, Punitive and Participative. In line with this years theme Preventive Vigilance as a tool of Good Governance and having observed Vigilance Awareness Week from the 26th to 31st October, 2015, Preventive Vigilance is being given more importance as it inculcates a sense of honesty and integrity among its employees and reinforce internal Systems and Procedures to control malafide activities. In this connection, Preventive Vigilance Committee meetings are being held at the branches and at regular quarterly intervals. The concept of Whistleblower is another effective tool for Preventive Vigilance. There is a well8211defined Whistle Blower policy in our Bank, which acts as a deterrent for employees that may be prone to carrying out malicious activities. The Whistleblower is generally an insider, who has near full knowledge of the misdeeds of fellow worker or higher official, can provide evidence against the delinquent employees. We keep the secrecy of the whistleblower and give protection to them so that they continued proving an effective tool against wrongdoings without fear. Where certain lapses of grave nature are observed, such branches are earmarked for Suo8211motu investigations so that possible fraudulent activities are checked and remedial measures taken. During the FY2015821116, a total of 1459 cases (993 new cases) were taken up for examination, out of which 1049 cases have since been concluded. 6. Corporate Social Responsibility State Bank of India has been a pioneer in the space of Corporate Social Responsibility within the Indian Banking ecosystem. Your Bank believes that it owes a solemn duty to the less fortunate and underprivileged members of the society to make sustainable social change in their lives. Social Responsibility is an integral part of its business and a key aspect of its corporate strategy since 1973. Your Bank has been setting aside 1 of its net profit for CSR initiatives and its CSR initiatives have made a true difference in the lives of millions from underserved communities. Your Bank is committed to the economic and social wellbeing of the socially and economically impoverished. FY2016 saw the CSR activities of your Bank scale new heights of achievements. Focus areas of SBIs CSR activities . Supporting Persons with Disabilities . Skill Development and Livelihood Creation The CSR spend of your Bank for the FY2016 stood at Rs.143.92 crore. This is the fourth successive year, where its CSR spend has crossed the milestone of Rs.1000 million. The sector wise spend during the FY2016 is as under: Supporting Healthcare . Health and hygiene are critical elements to enhance the quality of life. Healthcare in India is a neglected area. It is still inaccessible to many sections of the society, especially the most vulnerable and depressed section of the society. Lack of affordability, unavailability and lack of awareness are the major reasons for a low healthcare index in India. The primary focus has always remained to provide the basic infrastructure to ameliorate the conditions of the common man. To deliver quality healthcare to those belonging to underprivileged and economically weaker sections of the society, your Bank has supported large number of hospitals. Your Bank has donated 18,761 Wheel Chairs amp 17,958 Stretcher Trolleys to large number of hospitals across the country. Your Bank has also donated Rs.8.24 crore to over 50 charitable organisations for acquiring 57 Ambulances and Medical Vans. Your Bank has donated Rs.24.20 crore to 63 charitable organisations/hospitals for acquiring various medical/surgical equipments. This has improved the capacity and potential of the Hospitals to serve more amp more needy patients. Your Bank has supported surgeries for poor and underprivileged section of the society by sponsoring 150 heart surgeries through Rotary Charitable trust Bangalore and Needy heart foundation. Your Bank has also donated Rs.98 lakh for supporting the old age homes. Health: Your Bank organised a Community Outreach Programme under the title Vanita Arogya Sampada by conducting over 100 FREE health check8211up cum awareness camps for women across the country. It is commonly said A healthy nation is always a wealthy nation. Sport is an important part of our national culture. An Amount of Rs.2.21 crore was spent for development of sport especially in North eastern region of the country. Supporting Education . Education plays a vital role in improving the standard of life of an individual and is viewed as an effective tool for bringing social change through community development. State Bank of India always strives to support for education of a weaker social group in remote, unreachable amp underdeveloped areas. Holistic Support: Your Bank spent Rs.2.59 crore in holistically supporting for food, shelter and sponsoring the cost of education. Your Bank also spent an amount of Rs.3.22 crore on Computers, Equipments, Furniture support for Setting up Science Centres to rural schools and the printing and distribution of one lakh note books among destitute girl students. Your Bank also donated Rs.8.24 crore for acquiring 63 School buses/vehicles to help schools in rural areas to provide easy transportation to underprivileged children. Rural Self Development Training Institutes (RSETIs): has 116 Rural Self Employment Training Institutes (RSETIs) across the country to mitigate the unemployment and underemployment problem among the youth in the country. This imparts formal vocational training, hand holding, periodic skill up8211gradation, capacity building, sustainable income generation, providing forward and backward credit linkages. The aim of training is to equip the rural youth to get employment or start a profitable micro8211enterprise. Your Bank has spent Rs.9.60 crore for the construction of 9 RSETI buildings and for providing other infrastructure to 12 RSETIs. The expenditure incurred for conducting skill development programs for youth was Rs.28.69 crore at 116 RSETIs of your Bank across the country. Your Bank also donated Rs.3.03 crore to reputed NGOs in this field for acquiring various equipment for skill development such as Sewing amp knitting machines, buses and vans, computers, laptops, projectors, utility vehicles for welfare activities and also for setting up a call centre training facility for blind girls SBI Youth for India Fellowship program: To bridge the widening urban8211rural divide and to organize and galvanize the youth, a unique CSR Programme was initiated by your Bank in 2011821112. It entails the urban educated youth to voluntarily get involved in various developmental projects in rural areas. Under the initiative, your Bank partnered with reputed NGOs that are engaged in development work in rural areas, for conceiving and working on innovative projects in which the enrolled youths take part. These youth were supported by a monthly fellowship from your bank. The fellow of the fourth batch are currently working at 23 locations in 12 states. Swachh Bharat . To support the National mission towards mass movement for cleanliness, your Bank has extended its support to the Swachh Bharat Swachh Vidyalaya Abhiyan initiative. SBI has spent Rs.3.90 crore during FY2016 for Construction of over 278 toilets and additional water facilities in rural schools of India Support to Persons with Disabilities ( PwDs): Your Bank always remain in the forefront for Protection and Promotion of the Rights and Dignity of Persons with Disabilities (PwD). Some specific actions take were: . An Amount of Rs.5.41 crore was donated to reputed NGOs in this field for . Distribution of artificial limbs, calipers, crutches, wheel chairs among others. to approx.4200 beneficiaries. . Distribution of tricycles amp Hearing aids to disabled women and children . Community Based Rehabilitation project for mentally /physically challenged persons. Environment amp Sustainability: Environmental sustainability is defined as responsible interaction with the environment to avoid depletion and degradation of natural resources and maintain long term quality of the environment. Your Bank has spent Rs.4.78 crore for acquiring, commissioning and maintaining of a number of Solar power plants, Solar lamp, Solar water heater, and Solar street lamps. It has also provided an animal ambulance and set up an operation theatre for injured animals Global Warming amp Renewable Energy: Your Bank continues to remain committed to issues pertaining to global warming and renewable energy. To this end, your Bank has made significant contribution in several ways, by way of financial support and initiatives in the area of renewable energy, as well as adoption of various measures that reflect the importance attached to environmental concerns and energy conservation. Notable in this regard are installation of Windmill capacity aggregating 15 MW for captive use of clean power by your Banks branches/ offices in Maharashtra, Gujarat and Tamil Nadu, and several other inhouse energy efficiency initiatives like switchover to LED lights, installation of star rated ACs, solar powered water heating among others. Other measures include adoption of green building norms, rain water harvesting, management of waste disposal, composting among others. in your Banks premises. In line with the approach and commitment in the Renewable Energy space, your Bank has endorsed the International Financial Institutions Statement on Energy Efficiency Finance which was presented at the Climate Change Conference in Paris, in November December 2015 by the European Bank for Reconstruction amp Development. In recognition of the leading role in Renewable Energy financing, your Bank received the Outstanding Performance Award 2015 from the Government of India. National Donations (Assistance during natural calamities ): Bank has always been in the forefront to help the states affected by natural calamities. The following donations were made during the year. . Chief Ministers Relief Fund of Assam for Assam Flood Relief measures Rs.1.00 crore. . Chief Ministers Relief Fund of Tamil Nadu for Chennai Flood relief measures 8211 Rs.1.16 crore. Research amp Development Fund: Bank had set up a chair at the Asia Research Centre, London School of Economics (LSE) jointly with Reserve Bank of India in the year 2007 under the name India Observatory amp IG Patel Chair. An amount GBP 200,000 was contributed during the year. SBI Childrens Welfare Fund: Your Bank constituted SBI Childrens welfare Fund as a Trust in 1983, which extends grants to Educational Institutions engaged in the welfare of underprivileged children such as orphans and the destitute. The corpus of the fund is made by staff members and matching contribution provided by your Bank. During FY2016 Bank has donated Rs.29.52 lakh to various educational institutes. V. Associates amp Subsidiaries Introduction amp Performance Highlights As a part of mission to provide the entire gamut of financial services across India, the State Bank Group, through its various subsidiaries, provides a whole range of financial services, including Life Insurance, Merchant Banking, Trustee Business, Mutual Funds, Credit Card, Factoring, Security Trading, Pension Fund Management, Custodial Services, General Insurance (Non Life Insurance) and Primary Dealership in the Money Market. The five Associate Banks of SBI had a Market share of around 5.30 in deposits and 5.33 in advances as on 31st March, 2016. Associate Banks together have 6,798 branches and 8,964 number of ATMs Awards and Accolades Some key Social Initiatives taken by State Bank of Bikaner amp Jaipur during the year include the extending of financial support for constructing 88 toilets for girl students and 78 general toilets in schools across Rajasthan and. extending help to the earthquake affected people of Nepal and the flood affected people in Chennai. The awards won by State Bank of Bikaner amp Jaipur during the year include ranking 5th in Best MID Size Indian Banks by Business Today Runner Up under Best MSME Bank Award for Emerging Bank by Chamber of Indian Micro, Small amp Medium Enterprises , awarded by Shri Piyush Goyal, MoS for Power, Coal, New and Renewable Energy, Govt. of India The notable awards won by State Bank of Hyderabad during the year include the SKOCH order8211of8211merit award at the Smart Technology Awards 2015 for the e8211payment solution provided to Government of Maharashtra in the Marathawada Region the Drop Folder utility project award under Economic Value Add category at the same event and the Second Best Public Sector Bank award by the Kerala Bankers Club. The notable achievements by State Bank of Patiala during the year include reaching 100 coverage of all their villages by engaging 752 Business Correspondents the opening of more than 12 lakh accounts under the PMJDY scheme, mobilising deposits of Rs.161.30 crore from these accounts the issue of RuPay Debit cards to more than 94 of the accounts opened under the same scheme and the Run Against Drugs across Punjab. Haryana and Chandigarh organised on the occasion of 99th Foundation Day of your Bank. The notable achievements by State Bank of Travancore during the year include ranking 1st among PSBs on the basis of support given to NHGs in the form of linkage loan in Kerala award given by Kerala State Kudumbasree Mission Eco8211Tech Savvy Bank for Emerging Bank Winner for MSME Banking Excellence Awards82112015 CSR amp Business Responsibility Award for Emerging Bank8211 Winner for MSME Banking Excellence Awards82112015 SKOCH Awards for a) Kerala Government e8211Tender / e8211Procurement, b) Corporate Social Responsibility8211 Social Circle, c) Rural Self Employment Training Institute and d) OFAC Filtering in Remittances. A. Sbi Capital Markets Limited (Sbicap) SBICAPs is Indias leading investment bank, offering entire bouquet of investment banking and corporate advisory services to varied client base across three product groups Infrastructure, Equity Capital Markets and Debt Capital Markets. These services include Project Advisory, Loan Syndication, Structured Debt Placement, Mergers amp Acquisitions, Private Equity, Restructuring Advisory, Stressed Assets Resolution, IPO, FPO, Rights Issues, Debt and Hybrid Capital raising. On a standalone basis, SBICAPs posted a PBT of Rs.425.29 crore during the period ended 31st March, 2016 as against Rs.507.90 crore during the FY2015 and a PAT of 283.39 crore period ended 31st March, 2016 against Rs.338 crore in FY2015. SBICAPs declared 320 dividend during the period ended 31st March, 2016 against 430 in FY2015. As a leader in its space, SBICAPs has attained recognition in the form of some of the most prestigious awards in the industry namely, . Aban Holdings Limited (7) and ONGC Petro Additions Limited (OPaL) (9) listed in the top ten deals in Asia8211 Pac ex8211Japan . OPaL deal also listed (5) in the top ten Asia8211Pac ex8211Japan Loans: Largest Deals by Country . Aircel Group 137.29 billion rupee funding facility deal bagged Telecom deal of the year award by ASSET TRIPLE A ASIA Infrastructure Awards 2015 1. SBICAP Securities Limited (SSL ) SSL, a wholly owned subsidiary of SBI Capital Markets Limited, besides offering equity broking services to retail and institutional clients both in cash as well as in Futures and Options segments, is also engaged in sales and distribution of other financial products like Mutual Funds, Tax Free Bonds, Home Loan, Auto Loan, Tractor Loan, among others. SSL has over 100 branches and offers Demat, e8211broking, e8211IPO and e8211MF services to both retail and institutional clients. SSL currently has more than 10 lakh clients. The Company has booked gross revenue of Rs.160.82 crore during the period ended 31st March, 2016 as against 114.02 crore in FY2015. 2. SBICAP Ventures Limited (SVL) SVL is a wholly owned subsidiary of SBI Capital Markets Limited. DFID (Department for International Development) has joined hands with the SBI group to set up the Neev Fund which is being managed by SBICAP Ventures Limited. SVL is acting as the Asset Management Company. The Neev Fund had its Initial close on 10th April, 2015 and current corpus of the Fund is Rs.469.39 crore. Funds will be invested in Infrastructure sectors such as renewable energy, water and sanitation, agricultural supply chain in 8 identified states of India (Bihar, Chhattisgarh, Jharkhand, Madhya Pradesh, Odisha, Rajasthan, Uttar Pradesh and West Bengal). SVL has started earning Management Fee. 3. SBICAP (UK) LIMITED (SUL ) SUL is a wholly owned subsidiary of SBI Capital Markets Limited. SUL is positioning itself as a relationship outfit for SBI Capital Markets Limited in UK and Europe. Relationships are being built with FIIs, Financial Institutions, Law Firms, Accounting Firms, etc to market the business products of SBICAP. 4. SBICAP (SINGAPORE) LIMITED (SSGL) SSGL, is a wholly owned subsidiary of SBI Capital Markets Limited. SSGL commenced business with effect from December 2012. Relationships are being built with FIIs, Financial Institutions, Law Firms, Accounting Firms, etc. to market the business products of SBICAP. It has been specialising in marketing of Foreign Currency Bonds and securing clients for SBICAP SEC. 5. SBICAP TRUSTEE CO. LIMITED (STCL) SBICAP Trustee Co Limited (STCL), is a wholly owned subsidiary of SBI Capital Markets Limited. STCL commenced security trustee business with effect from 1st August, 2008. STCL posted Net Profit of Rs.13.35 crore during the period ended 31st March, 2016 as against Rs.11.16 crore during FY2015. STCL successfully launched an Online Will Creation service for the individuals in the name of My Will Service Online. It also launched its Trustee Enterprise Management System an integrated system to address all the trustee related operations and thus has become the first and only Trustee Company in India to have full automation across all trustee related operations. B. SBI DFHI LIMITED (SBI DFHI) SBI DFHI Limited is one of the largest standalone Primary Dealers (PD) with a pan India presence. As a Primary Dealer (PD) it is mandated to support the book building process in primary auctions and provide depth and liquidity to secondary markets in G8211Sec. Besides Government securities, it also deals in money market instruments, non G8211Sec debt instruments, etc. As a PD, its business activities are regulated by RBI. SBI group holds 72.17 share in the Company. The Company posted Net Profit of Rs.72.19 crore in the FY ended 31st March, 2016 as against Rs.92.55 crore in FY2015. The market share of SBI DFHI was 3.46 amongst all market participants and 20.37 amongst Standalone PDs as on 31st March, 2016. C. Sbi Cards amp Payments Services Private Limited (Sbicpsl) SBICPSL, the stand8211alone credit card issuing company in India, is a joint venture between State Bank of India and GE Capital Corporation, wherein SBI holds 60 stake. SBICPSL is 3rd largest in the industry in terms of Cards in force with 15 market share with a base of 34.68 lakh as at Dec, 2015. The card base has grown by 17 over the last financial year. In terms of spends, the company has moved from 5th to 4th position in the current financial year with 12 market share. The growth in spends continues to be amongst one of the highest in the industry 35 vs 26 growth in Industry. The company is firmly on the path of profitable growth and has been in profits since FY2010821111. In FY20158211 16, the company has reported PBT of Rs.438 crore at a growth rate of 21 (Excluding one8211off accounting adjustments in FY2014821115). Profit after Tax stands at Rs.284 crore in FY20158211 16 against Rs.267 crore in FY2014821115. Lower growth in Profit after Tax is due to one8211time deferred tax catch up of Rs.54.1 crore in FY2014821115 post wiping out accumulated losses in the year. The company has proposed dividend 10 for FY2015821116 vs 5 in previous year. In the current year, the company has launched the Simply Click Card to tap into the e8211commerce focussed younger generation, Co8211branded Cards with Federal Bank, Lakshmi Vilas Bank, Capital One and Mumbai Metro. In terms of new technology, the company has launched Pay8211Wave Signature Card based on NFC technology for contactless usage. SBI Cards received the following awards during the current year: . Simply CLICK Card awarded Best Card Product/Program of the year at the Customer Fest Awards 2016 amp Best credit Card Program by Master Card Innovations awards 2016. . SBI Card was awarded for its competitive and market leading practices in Talent Management by Delhi Management Association in Annual Awards ceremony in 2015 . SBI Cards learning tool Little Master won National IT excellence Award under the category of Leveraging IT for Business Performance . SBI Card awarded Best Data Quality in NBFC segment for 20158211 16 at Eighth Annual Credit Information Conference. . SBI Card 8211 Flexipay campaign has been selected as an ECHO leader at the 2015 DMA Asia ECHO Awards . SBI Card awarded Most Trusted Brand by Readers Digest Trusted Brand Awards 2015 . SBI Card won International Gartner Award for the Most Innovative Technology Legacy Transformation for its Card One CRM tool. D. Sbi Life Insurance Company limited (Sbilife) SBI Life Insurance Company Limited is a Joint Venture between State Bank of India and BNP Paribas Cardif in which SBI holds 74 stake. SBI Life has a unique multidistribution model comprising Bancassurance, Retail Agency, Alternate, Group Corporate and Online Channels for distribution of insurance products. The Company has proven its market leadership again in FY16 with a growth rate higher than the growth of the industry. The company witnessed a 29 growth in New Business Premium (NBP) vis82118211vis the private industry growth of 18. The market share of SBI Life New Business Premium (NBP) among all private players as on March, 2016 is 17.3 vis8211a8211vis 15.9 last year. The Company has been ranked No. 1 in New Business Premium among the private industry. Further, the Company has achieved 37 growth in Individual Adjusted Premium Equivalent (APE) vis8211a8211vis 14 growth for private industry. SBI Life witnessed a PAT of Rs.861 crore in FY2016 against Rs.820 crore in FY2015. Assets held as on 31st March, 2016 recorded a Y8211o8211Y growth of 13 at Rs.83,429 crore. Leveraging wider reach achieved through its network of 774 offices, SBI Life has systematically brought large rural areas under insurance. The company has sold 24 of total policies in this segment in FY2016. A total of 285,027 lives covered by the company are from the underprivileged social sector. The Company has been substantially exceeding the minimum social and rural regulatory norms. BNP Paribas Cardif have given their intention for dial8211up to increase their stake by 10 by buying the same from SBI. The proposed divestment by SBI has been approved by SBI. SBI Life has reinforced its outreach initiatives in the realm of child welfare, across different parts of the country, in line with its avowed CSR goals. SBI Life continues to remain focused on contributing towards improving the quality of life of children and engaging communities through healthcare facilities, educational and infrastructural improvement and rural development. The Company has engaged in societal sustainability through its partnership programmes with national and local organisations and has impacted the lives of more than one lakh children and extended support to over 500 educational institutions and organisations across the nation. The various awards received are a testimony to SBI Lifes quality and commitment towards customer centricity and professional excellence. Awards and recognitions received during the year include: . Won the The Indian Insurance Awards 2015 for under8211served Market Penetration, Life Insurance (Large Companies Category). . Adjudged the Best Life Insurance Company (Private Sector) at the Lokmat BFSI Awards 2015 by World HRD Congress. . Won Marketing Campaign of the Year award for Excellence in Branding and Marketing at 6th CMO Asia Awards. . Won TISS Leapvault CLO Award 2015 for Best Program for Sales Enablement. . Won Knowledge Management Leadership Award 2015 for Use of Best Training Methods for Knowledge Management at the 14th Asia Pacific HRM Congress. . Adjudged the Most Trusted Private Life Insurance Brand by The Economic Times, Brand Equity and Nielsen Survey 2015 for the fifth consecutive year. . Won IndIAA Awards 2015 for Best Advertisement under the insurance category. . Won Brand Excellence Award, 2015 in Life Insurance (Private Sector) presented by World Marketing Congress. . Won the Golden Peacock Award for Risk Management for the year 2015. . Won award in Best HR Technology category at Inspiring Work Places Conference 2015. . Achieved Gold level of recognition in the Aarogya Healthy Workplace Award 2015. . Adjudged the The Economic Times Best Corporate Brands 2016. . SBI Life won the Prime Time Award 2015 (Bronze) for the Great Dad advertising campaign under the Best Creative Advertising Single Ad or Campaign category in the BFSI sector. . SBI Life wins Stars Of The Industry Award for Excellence In Life Insurance . SBI Life was awarded Golden Peacock National Quality Award for the year 2015 at IOD Indias 26th World Congress on Leadership For Business Excellence amp Innovation. In FY2016, the focus was on designing products that cater to the changing market requirements and regulatory requirements. Based on an analysis of the customer needs and current product portfolio, new segments were identified and the products listed below were launched. Each of them is aimed to address a specific need and to contribute to comprehensiveness of the product portfolio. E. Sbi Funds Management Private Limited (Sbifmpl) SBIFMPL, the Asset Management Company of SBI Mutual Fund, is the 5th largest Fund House in terms of Average Assets Under Management and a leading player in the market with over 4.7 million investors. SBIFMPL posted a PAT of Rs.165.36 crore in FY2016 as against Rs.163.43 crore earned during FY2015. The average Assets Under Management (AUM) of the company during the quarter ended March 2016 were Rs.1,06,781 crore with a market share of 7.89 as against the average assets under management of Rs.72,942 crore with a market share of 6.30 during the quarter ended March, 2015. The Company has a fully owned foreign subsidiary namely SBI Funds Management (International) Private Limited, which is based at Mauritius and manages Off8211shore Fund. SBI Funds Management (International) Private Limited is a 100 subsidiary of SBIFMPL. F. SBI GLOBAL FACTORS LIMITED (SBIGFL) SBIGFL is a leading provider of factoring services for domestic and international trade. SBI holds 86.18 share in the Company. Companys services are especially suitable for MSME clients for freeing up resources locked in book debts. By virtue of its membership of Factors Chain International (FCI), the Company is able to ameliorate credit risk from export receivables under the The Company has turned around in FY2015821116. Company has achieved PBT of Rs.2.53 crore (as compared to loss of Rs.59.21 crore last year) and PAT of Rs.0.86 crore (as compared to loss of Rs.46.23 crore last year). Turnover of the Company crossed Rs.2,500 crore during FY2015821116 and was at Rs.2,532 crore as compared to last years turnover of Rs.2,226 crore, representing a growth of 13.75. FIU Level crossed Rs.1,000 crore as of 31st March, 2016 and was at Rs.1,008 crore as compared to last year level of Rs.921 crore, a growth of 9.45. Gross NPA level of the Company was brought down to Rs.297 crore and Net NPA level to Rs.30 crore as on 31.03.2016 against Gross NPA level of Rs.363 crore and Net NPA level of Rs.91 crore as on 31.03.2015. Net NPA level is below 3 of total FIU as on 31.03.2016. Fresh Slippages during FY2015821116 were contained at Rs.3.79 crore against much higher slippages during the last 2 years i. e. Rs.85.02 crore in FY2014821115 and Rs.108.83 crore in FY2013821114. Export Factoring Turnover under 28211Factor model went upto EUR 32.80 Mio (INR 238 crore) during FY15821116 as compared to EUR 18.55 Mio (INR 138 crore) during 14821115, a growth of 76.82. SBIGFL received 2015 Certificate of Recognition for Best Service Quality Improvement as Export Factor from Factors Chain International (FCI) in June 2015 at Singapore. The Company is adequately capitalized with AAA / A1 ratings from reputed rating agencies for its borrowing programmes. G. SBI PENSION FUNDS PRIVATE LIMITED (SBIPF) SBIPF is one of the three Pension Fund Managers (PFM) appointed by Pension Fund Regulatory ampDevelopment Authority (PFRDA) for management of Pension Funds under the National Pension System (NPS) for Central Government (except Armed Forces) and State Government employees. SBIPF, a wholly owned subsidiary of the State Bank Group, commenced its operations from April 2008. The total Assets Under Management of the company as on 31st March, 2016 were 46,019 crore (YOY growth of 47 ) against 31,407 crore in March 2015. The Company maintained lead position amongst Pension Fund Managers in terms of AUM in both Government and Private Sectors. The overall AUM market share in Private sector was 69, while in the Government sector it was 35. The company maintained its number 1 rank in both Private Sector and Government Sector. The Company was adjudged the Best Pension Fund House under NPS for the year 2015 by Outlook Money. H. SBI GENERAL INSURANCE COMPANY LIMITED (SBIGIC) SBIGIC is a joint venture between State Bank of India and IAG Australia in which SBI holds 74 stake. The companys strong focus is on disciplined pricing and fair and transparent claims management practices. The cornerstone of the companys growth aspiration is focussed on the Banca channel whilst selectively developing other channels and products that meet business objectives and drive profitable growth. The Company has entered in to strategic tie8211ups with three large car manufactures to drive growth in the Motor portfolio. Gross Written Premium (GWP) stood at Rs.2039.8 crore in FY2016. The Company recorded 29.4 growth in GWP YOY against an industry growth of 13.8. Overall market share among all general insurance companies increased from 1.9 to 2.1 and from 4.5 to 5.1 among Private Insurers in FY2016 as compared to FY2015. The Companys market ranking is 13th in the industry and 8th among the private players in FY2016. SBIGIC occupies 2nd position in Personal Accident in the industry and private insurers. The company ranks 2nd in Fire among private insurers and 6th position in the industry in FY2016. IAG has given their intention for dial8211up to increase their stake by 23 by buying the same from SBI. The proposed divestment by SBI has been approved by SBI Awards and recognitions include Marketing Initiative of the Year 2015 by India Insurance Awards and 50 Most Influential Digital Media Professionals 2015 by World Marketing Congress. I. SBI SG GLOBAL SECURITIES SERVICES PRIVATE LIMITED (SBISG) SBISG, a joint venture between State Bank of India and Societe Generale, was set up to offer high quality custody and fund administration services to complete the bouquet of financial services on offer by a financial conglomerate. SBISG commenced commercial operations in Custody in May 2010 and Fund Accounting Services in Sept 2010. The Companys Net profits was Rs.8.66 crore in FY2016 as against Rs.5.69 crore in FY2015. The Assets Under Custody as on 31st March, 2016 rose to Rs.2,20,902 crore as against Rs.,69,587 crore as on 31st March, 2015, while the Assets Under Administration were at Rs.1,32,152 crore in March 2016 as against Rs.79,090 crore in March 2015. SBI8211SG has improved its ranking on the Global Investor Survey in the unweighted category from 3rd to 2nd in the 2016 survey for sub8211custodians in India. SBI8211SG was adjudged the best sub8211custodian for India in the Worlds Best Sub Custodian Awards by Global Finance Magazine 2015. SBI8211SG participated in the Global Custodian survey for sub8211custodians in Emerging markets for the first time and was ranked 2nd best for technology and 3rd best for reporting. J. SBI Foundation (SBIF) In order to consolidate the CSR activities of your Bank, its associates and subsidiaries and carrying out the same in a structured, planned and an impactful manner, an idea to establish a separate entity in the form of a Section 8 Company was conceived. SBI Foundation has been set up as a 100 subsidiary of State Bank of India as a Section 8 Company under the Companies Act 2013 for carrying out CSR activities for the State Bank Group. While forming the Foundation, it was envisaged that all the SBI Group entities would contribute to the Foundation for carrying out their CSR activities. The Foundation has received necessary approvals from RBI and registration with MoCA for carrying out its activities. It has also recently received registration under section 12A amp section 80G of the Income Tax Act, 1961. The aim of your Banks CSR philosophy is to make a meaningful and measurable impact in the lives of economically, physically and socially deprived communities. Your Bank also aims to promote initiatives that preserve, restore and enhance environment, ecological balance, and natural resources, and improve sanitation and hygiene. Your Bank recognises the importance of good corporate governance and corporate social responsibility in promoting and strengthening the trust of its stakeholders and community at large. Its mission is to make available resources to the most vulnerable sections of the society directly and through strategic partnerships/collaborations with impact making entities in the social and development sector to create inclusive sustainable development in the most transparent way. The foundation will place its focus on the following areas: . Healthcare amp Sanitation . Education, Livelihood amp Skill Development . Women Empowerment and Care for Senior Citizens . Sustainability amp Environment VI. Responsibility Statement The Board of Directors hereby states: i. that in the preparation of the annual accounts, the applicable accounting standards have been followed along with proper explanation relating to material departures ii. that they have selected such accounting policies and applied them consistently and made judgements and estimates as are reasonable and prudent, so as to give a true and fair view of the state of affairs of your Bank as on the 31st March, 2016, and of the profit and loss of Your Bank for the year ended on that date iii. that they have taken proper and sufficient care for the maintenance of adequate accounting records in accordance with the provisions of the Banking Regulation Act, 1949 and State Bank of India Act, 1955 for safeguarding the assets of your Bank and preventing and detecting frauds and other irregularities iv. that they have prepared the annual accounts on a going concern basis v. that the internal financial controls had been laid down, to be followed by your Bank and that such internal financial controls are adequate and were operating effectively and vi. that proper system had been devised to ensure compliance with the provisions of all applicable laws and that such systems were adequate and operating effectively. During the year, Dr. Rajiv Kumar, Shri Harichandra Bahadur Singh and Shri S. K.Mukherjee retired from the Board w. e.f. 5th August, 23rd September amp 3rd October, 2015 respectively, consequent upon completion of their terms. Shri P. Pradeep Kumar, Managing Director 8211 CBG retired on attaining superannuation on 31st October, 2015. Dr. Hasmukh Adhia, retired from the Board w. e.f. 2nd September, 2015 and Ms. Anjuly Chib Duggal, was nominated as GoI Nominee Director in his place w. e.f. 3rd September, 2015. Shri Rajnish Kumar and Shri P. K.Gupta were appointed as Managing Directors under section 19(b) w. e.f. 26th May and 2nd November, 2015 respectively and Dr. Girish K. Ahuja and Dr. Pushpendra Rai were nominated as Directors under section 19(d) w. e.f. 28th January, 2016 on the Board. The Directors place on record their appreciation for the contributions made by the respective outgoing Directors, namely, Dr. Rajiv Kumar, Shri Harichandra Bahadur Singh, Shri S. K. Mukherjee, Dr. Hasmukh Adhia and Shri P. Pradeep Kumar to the deliberations of the Board. The Directors welcomed the new Directors Ms. Anjuly Chib Duggal, Shri Rajnish Kumar, Shri P. K. Gupta, Dr. Girish K. Ahuja and Dr. Pushpendra Rai on the Board. The Directors expressed their gratitude for the guidance and co8211operation received from the Government of India, RBI, SEBI, IRDA and other government and regulatory agencies. Above all, the Directors thank all the valued clients, shareholders, banks and financial institutions, stock exchanges, rating agencies and other stakeholders for their patronage and support, and take this opportunity to express their appreciation for the dedicated and committed team of employees of your Bank. For and on behalf of the Central Board of Directors Date: 27th May, 2016 State Bank of India has informed BSE that the Executive Committee of the Central Board (ECCB) of the Bank at its meeting held on December 09, 2016 has approved divestment of 3,90,00,000 equity shares constituting 3.9 stake in SBI Life Insurance Company Ltd. at a price of Rs. 460 per share, subject to all regulatory approvals. By BSE on 09 Dec 2016 16:30 PM State Bank of India has informed BSE regarding Schedule of Investor/Analyst Meeting. By BSE on 09 Dec 2016 12:25 PM By NDTV on 08 Dec 2016 04:00 AM By NDTV on 07 Dec 2016 09:04 AM State Bank of India has informed BSE regarding Schedule of Investors / Analysts Meetings. By BSE on 06 Dec 2016 11:02 AM State Bank of India has informed BSE that the Committee of Directors for Capital Raising (the Committee) of the Bank, in its meeting held on November 24, 2016, has accorded its approval to fix the issue Price at Rs. 269.59 (Rupees two hundred sixty nine and paise fifty nine only) per share of face value of Re.1/- each, including a premium of Rs.268.59 per share (Rupees two hundred sixty eight and paise fifty nine only) per share and accordingly, to issue 21,07,27,400 equity shares, ranking pari-passu with the existing equity shares of the Bank, in all respects, including payment of dividend, if any, on preferential basis to Gol, for a consideration of Rs.5680,99,99,766.00 (Rupees Five thousand six hundred eighty crore ninety nine lac ninety nine thousand seven hundred sixty six only), subject to the approval of Reserve Bank of India and Government of India U/s 5(2) of the State Bank of India Act and shareholders of the Bank in terms of the SEBI (Issue of Capital and Disclosure Requirements) Regulations, 2009. 2. The price for preferential issue has been arrived at in accordance with the SEBI (Issue of Capital and Disclosure Requirements) Regulations, 2009, taking into consideration the November 18, 2016 as the relevant date. By BSE on 25 Nov 2016 08:11 AM State Bank of India has informed BSE regarding Schedule of Investor/Analyst meeting in respect of Q2FY17 results of the Bank.